I was a guest at Sunset Cove on 07/10/2026, and my experience with the manager, Tabitha, was extremely disappointing.
The property appeared to be having the grass cut that day, but there were no signs or parking instructions posted. Multiple vehicles were parked on the grass, and several cars, including mine, ended up blocked in.
Instead of handling the situation professionally, Tabitha walked around the pool yelling for the driver of a white Toyota Camry. I drive a white Toyota Corolla, so I didn't think she was referring to my vehicle. She continued calling out "Camry" for several minutes before eventually shouting the license plate number and saying the vehicle would be towed. That's when I realized she was actually talking about my car.
I calmly explained that the confusion was caused by her repeatedly identifying the wrong make of vehicle. Rather than acknowledging the misunderstanding, she was rude and dismissive. She told me that if I didn't agree with her, I could leave the pool.
Mistakes happen, but the way this situation was handled was completely unprofessional. A simple correction or apology would have resolved the issue. Instead, I was met with poor customer service and an unnecessarily hostile attitude. I hope Sunset Cove addresses how situations like this are handled in the future and expects a higher standard of professionalism from its management. read more