To put it nicely, do NOT visit Sunset Beach Marina in Cheat Lake. We rented a boat here that was in terrible condition. The ladder was broken on the boat, trying to get in and out of the boat with kids was absolutely the worst. The awning over our pontoon boat nearly flew off into the lake after their "quick fix" zip tie rigging snapped in the middle of the lake. Upon paying for our day out, the employee was rude and didn't care we just handed her $300. It was like we just caused her an inconvenience. We should have known what was to come.
This was just the start...upon having a far from functional boat....we got double parked into our spot. No way forward, no way backwards, totally blocked in. There is no signage, no employee of the marina helping you during parking, or letting you know this could possibly happen (or preventing it from happening). As this was our first time, we had no idea that anyone would ever double park us in.
To put it lightly, we could NOT leave. The owners weren't willing to call a tow truck for us. When we asked what to do (in a casual, nice manner), the owners got instantly defensive and told us "It wasn't their problem" and "we aren't going to call a tow truck to upset our other customers", when clearly, it was their problem that we (and 8 other cars!) were double parked in. This is apparently an all to common problem at this place, based on what other people had said, so this isn't a first time issue.
We then explained that we are their customers, and we needed some help to get out of the heat. Each employee we asked showed their arrogance and uncaring way towards our situation. We called 6 tow companies and the state police, all of them said they "couldn't help" and couldn't handle it because it was private property, the owner had to call to request it. 4 young kids under 9, and 4 adults were stuck in their parking lot for over 2 hours before we gave up, called a hotel and left our car in their parking lot, blocked in. Not being from the area, we had to pay to get a hotel and wait for 8 hours before the other people moved so we could get our car out. I kept insisting, we are your customers, the owners of Sunset Beach Marina quipped at us and said "we don't care if you're our customer, we have a hundred more", and walked away. Even the owner of a restaurant that's 50 feet from their "marina" tried to help us, they treated him the same arrogant way.
The owner of the Sunset Beach Marina in Cheat Lake West Virginia was so incredibly rude, uncaring, and arrogant to our family, I am still in disbelief. With it being 95 degrees outside, not once did they offer us to come inside, assist with finding the owner of the other vehicles, or even care one bit about our situation. The owner acted like he owned the world, but in reality, he rented a family a broken boat, laughed at our situation, and showed more arrogance than I have ever seen by any business owner. Never once did we get aggressive with him, but he was so incredibly defensive, crude, rude, just absolutely ridiculous towards us.
All this while he would come out of the shack (yes, it's a 20 x 20ft shack, don't expect to show up at all, but if you do, don't expect a nice place), look at us stuck in HIS parking lot, smile and walk back into the shack. I could write for days about how terrible of a person runs this business. Terrible isn't even a strong enough word for it. They ruined our families 4th of July and we will not ever be back! read more