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Sunrise Property Services

5.0 (2 reviews)

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7 years ago

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7 years ago

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Irrigation Doctor - A customer being called an asshole for asking a few questions! Unprofessional!

Irrigation Doctor

(29 reviews)

My interaction with these folks started off pleasantly enough, as they showed up on time to…read morewinterize my system last Fall. By my own fault, it was late in the year (early November I think), and one very light freeze had managed to break my valves. Even so I was surprised and said so out loud. Well the guy misinterpreted this as me calling him a liar (I wasn't), and gave me his best tough guy face before holding the valve out to display its brokenness. I explained that I believed him but was just surprised, and we appeared to be copacetic after that. They did a fine job blowing out the lines and charged what I thought was a reasonable fee (although it was cash or check only), and they advised me to call them in the Spring to set up the repair and restart, making a note for (I guess) my customer file as to what would need fixing. So fast-forward to this Spring. I dutifully call them and ask to get on the schedule for said work. The lady admits that they have no such filing system to recall the part info they had written down. Ok whatevs, I still have my carbon copy and read the notes to her aloud. She gives me a long hmmmmm and says she'll need to find out if they even can get their hands on such an "old part", to which I instantly reply that the house and the entire system are less than a year old. She goes "oh really? Well text me a picture of it, and I'll show my technician when he gets back in this afternoon." I do so, and I follow up with a regular cadence of requests for a response over about a 3-week period, but they never respond. Best guess is they like to use that "old part" game to parlay into replacing the whole unit for a bigger markup, and they bail when it doesn't work. It would explain why they were on such a defensive edge about being distrusted back in November.

Company is full of it! They were called out to my home for sprinkler start-up which I was told it…read morewould be 65.00. I also had 2 heads changed which was an additional 60.00. I was then told if any work extended outside of 30 minutes the rate would be 106.00 an hour for labor after the fact. I immediately called the office to ask them why wasn't that communicated during the call for service. All I got was crickets(no explanation). I wI'll never use this company again. Ronnie G.

Sunrise Property Services - landscaping - Updated October 2026

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