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Sunrise Property Services

5.0 (2 reviews)

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7 years ago

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7 years ago

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Good Guys Lawn Care - Lawn Mowing Service in Ann Arbor, MI!

Good Guys Lawn Care

(14 reviews)

My husband and I finally decided it was time to hire a snow removal company last year. We are both…read moreretired and have health issues. I cannot say enough about how pleased we are with this company. They are respectful, communicate well and do a prompt and superior job in keeping our driveway and walkways cleaned off. Thank you Good Guys L&L!!

I hired Good Guys Lawn Care for core aeration and overseeding and provided payment information in…read moreadvance. Weeks later, I contacted the company asking when the service would be performed because I had received no completion notice, no door hanger, and saw no evidence that the work had been done. I was then told the service had actually been completed a month earlier and my card was charged. When I raised concerns, the company relied on GPS records showing a truck at my property but could not provide photos from my property, despite telling me that photos are normally taken. What disappointed me most was the way the issue was handled. At no point did anyone offer to come to the property, walk the lawn with me, inspect the results, or independently verify my concerns. Instead, I was left with a charged credit card and no confidence that I received the service I paid for. Most importantly, there was never any visible evidence that the aeration and overseeding had occurred, and there still isn't. More than a month later, the lawn shows no meaningful signs of new grass growth, improvement, or change. Whether the work was not performed or was performed so poorly that it produced no observable result, the outcome was the same from my perspective: I paid for a service and saw no evidence that it benefited my lawn. The office staff was polite throughout the process, but based on my experience, I would not use this company again.

Irrigation Doctor - A customer being called an asshole for asking a few questions! Unprofessional!

Irrigation Doctor

(29 reviews)

My interaction with these folks started off pleasantly enough, as they showed up on time to…read morewinterize my system last Fall. By my own fault, it was late in the year (early November I think), and one very light freeze had managed to break my valves. Even so I was surprised and said so out loud. Well the guy misinterpreted this as me calling him a liar (I wasn't), and gave me his best tough guy face before holding the valve out to display its brokenness. I explained that I believed him but was just surprised, and we appeared to be copacetic after that. They did a fine job blowing out the lines and charged what I thought was a reasonable fee (although it was cash or check only), and they advised me to call them in the Spring to set up the repair and restart, making a note for (I guess) my customer file as to what would need fixing. So fast-forward to this Spring. I dutifully call them and ask to get on the schedule for said work. The lady admits that they have no such filing system to recall the part info they had written down. Ok whatevs, I still have my carbon copy and read the notes to her aloud. She gives me a long hmmmmm and says she'll need to find out if they even can get their hands on such an "old part", to which I instantly reply that the house and the entire system are less than a year old. She goes "oh really? Well text me a picture of it, and I'll show my technician when he gets back in this afternoon." I do so, and I follow up with a regular cadence of requests for a response over about a 3-week period, but they never respond. Best guess is they like to use that "old part" game to parlay into replacing the whole unit for a bigger markup, and they bail when it doesn't work. It would explain why they were on such a defensive edge about being distrusted back in November.

Company is full of it! They were called out to my home for sprinkler start-up which I was told it…read morewould be 65.00. I also had 2 heads changed which was an additional 60.00. I was then told if any work extended outside of 30 minutes the rate would be 106.00 an hour for labor after the fact. I immediately called the office to ask them why wasn't that communicated during the call for service. All I got was crickets(no explanation). I wI'll never use this company again. Ronnie G.

Sunrise Property Services - landscaping - Updated October 2026

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