It took me a while to write this post, but I feel like this place has to be one of the worst car dealerships I've ever dealt with. I bought what I thought was a decent car back in November 2024 (at least according to the CarFax), and the staff at the dealership was incredibly kind and accommodating--go figure. However, less than a month later, the car started showing sensor errors. I reached out to my salesman, Rafin, who connected me with Mitch, the Service Manager. Mitch asked if we could leave the car with them so the service department could "fix" the issue. After a day, the car was ready, but less than a week later, the same issue came back--this time worse. To make matters worse, the weather was awful, and the dealership is quite a distance from where I live in Brooklyn. I tried reaching out to Mitch again, but it was like trying to reach a ghost--he never returned my calls or followed through on his promise to stay on top of the issue. Rafin, on the other hand, took all the heat since he was at least responsive. To make things even more frustrating, the phone operator, Mary, started screening my calls and became incredibly aggressive when I insisted on speaking to a manager. On the bright side, Annabelle was very sweet and did her best to pass on my concerns, but that was pretty much a dead end. It wasn't until Rafin suggested I use my extended warranty instead of wasting time calling and getting nowhere that I realized there was a huge error in my paperwork. The warranty company and I discovered that the back office had made a careless mistake: they had linked the VIN number to the wrong car and failed to include the expiration mileage. When I called to inform them, I got zero assistance, and once again, Rafin had to act as the middleman while Mitch continued to "disappear" and no other managers seemed to be working there. Eventually, the issue was resolved, but now my car is still at the mechanic getting a whole new engine because the original one was compromised. This whole experience shows me that the dealership is providing inaccurate information about the cars they sell. It's been a nightmare, and I wouldn't recommend anyone deal with them. In closing, Rafin deserves better. He should find a job where he's truly valued, because he was the only one who stuck with me through this entire ordeal. Meanwhile, it seemed like the owners and managers were probably hiding out back, smoking cigarettes and ignoring their responsibilities. read more

Consumer Warning: My Experience with Certified Sunrise Auto Sales Please do not waste your time or money buying from Certified Sunrise. On October 21, 2024, I purchased a certified pre-owned Jeep. Within a week, it began overheating. I contacted Jose at the dealership and was told to bring it back -- which I did, using my own insurance to tow it ( Red Flag #1). They had it for two days, claimed it was fixed, and sent me on my way. Two weeks later, the Jeep overheated again, this time with smoke pouring from the engine. I texted Jose again and had to tow the vehicle home myself at 6 a.m. because nothing was open. I then took it to an official Jeep dealership, where they ran diagnostics and told me: it needed a new engine. When I informed Certified Sunrise, they asked me to bring the vehicle back -- but I refused. I no longer trusted them. Things got worse: my warranty provider (Headstar) denied the claim, saying it appeared to be a pre-existing issue, since I'd only owned the vehicle for a short time. When I returned to the dealership to demand answers, the owner Keith verbally assaulted me and used the N-word toward me and the people with me. I immediately left and began seeking legal help. Then, the Jeep dealership contacted me and said someone from Certified Sunrise had paid the diagnostic fee and arranged for my vehicle to be towed -- without my consent or knowledge. For TWO MONTHS, I had no idea where my vehicle was, despite calling several times. No one responded. Eventually, I called my warranty company directly. They told me the vehicle was at Tapit Transmission, and a claim for $4,300 had already been processed -- using my forged signature. Yes, they FORGED my name to get paid. When I visited Tapit Transmission, they told me the "new" engine they installed was defective and had to be returned and replaced again. In total: I was without my car for 4 months I made all my loan payments and kept full insurance coverage I paid for a rental car completely out-of-pocket My signature was forged I was verbally assaulted by the dealership owner There is even more shady behavior involved, but this experience alone is reason enough to STAY AWAY from Certified Sunrise. I'm sharing this so no one else has to go through what I did. read more

the worst dealer ever they over priced my sale without me knowing and put in a extended warranty with out my OK. Under price my trade in. Fought for four months trying to remove my extended warranty. Never trust these guys they are all related and will rip you off they should not be in business they are horrible people. They have you sign the papers on a stack so you don't read what they did and tell you to sign quickly so you can get out of there. The owners wife did that to me don't know how they sleep at night, but Karma will get them back.I trusted them . Never make this mistake with Sunrise Certified, go to a trusted dealer!!!!! read more

sunrise certified and 112 certified are car dealerships on scheme. after paying a down payment when I called back sunrise certified was out of business. the person who answered the phone say that they were from 112 certified and sunrise had been out of business. when I inquired about my down payment I was directed to a manager who claim that 112 had nothing to do with sunrise but funny enough they had the same number as sunrise. On further investigation sunrise was the sister company as 112 and they operate under the same umbrella. What dishonest .untrustful and thieving companies read more