My loved one was in their nursing facility. As I was active in my loved ones day to day care, I…read morecame to know the staff well. Paramount to me was not only the medical care, but also the open lines of communication between my family and the staff. Calls were returned and bedside meetings, be they impromptu or scheduled, were never an issue. When end of life was imminent, my loved one was treated with respect and her dignity was maintained to the end. I could not have been more pleased at the level of care my loved one was provided. My loved ones care givers even paid their respects at the memorial services.

My sister had been a patient in the rehabilitation program since June 26 2026. The staff has been…read morecondescending , very cruel at times, and dismissive towards client needs. My sister was left in a chair on a regular basis unattended for more than four hours at a time. It caused her a great amount of pain she is an amputee. However , the front desk is eager to assist you and amicable. The facility is kept pristine as far as cleanliness.

Zero stars. This place is the worst! My mother was on the memory care floor. They do not…read morecommunicate with the family. The administration is unethical, obnoxious, uncaring, and they lack transparency. It is nearly impossible to reach the administrators and they don't return calls. They sometimes reply to emails. My mother lost over 60 lbs in 4 years with no explanation. They didn't ensure her thyroid was checked to tailor her medication and she nearly died. They lost her dentures, luggage, and her clothing and did not reimburse. We had to do hwr laundry because they were putting other patient's clothing on her, even underwear!! The Serenity coordinator was a cranky obnoxious woman who eventually calmed down but her title is a total misnomer. My mother fell several times, probably because they were not ensuring she ate enough. Her last fall led to a brain bleed, lengthy hospital stay followed by a lengthy rehab stay. Watwrford lacked the professionalism and decency to let us know they were discharging her so we could find another place for her. They told the rehab to inform us. Needless to say during her 3 months, and counting, in the rehab we were considering they may not be a safe place for her. Now that we have considered everything we know for sure she was not safe their and we are fortunate she didn't die in their care. The administration also posts positive reviews on their site to skew their rating.

From the owner: Services *3 Gourmet Meals a Day - Served Restaurant Style…read more *Snacks *Assistance with Personal Hygiene (Showers) *Medication Management *Comprehensive On-site Medical Staff, including Full-time Registered Dietitian *Exciting Recreation Program *On-site Physical, Occupational & Speech Therapy *Massage Therapy *Specialized Unique Therapeutic Program for Neurological Conditions, Aphasia, Memory Impairment, Post Stroke...Call for More Details... *2 Week Respite Stays Available *Trial Stay, Vacation Stay, Hospital Recovery Available *Additional Care Services Available* Waterford Wellness Program Amenities: *24 Hour Concierge *Weekly Laundry Services *Daily Housekeeping *Dry Cleaning Available* *Beauty Parlor / Barber Shop *Computer / Internet Access *Fully Furnished Rooms *Services for Different Religious Denominations *Private, Semi-Private, Deluxe and Waterfront Rooms *Private Separate Rooms can be Reserved for Family Gatherings* *Resident Lounge on each Floor *Private Phone Lines in each Room* *Plenty of Outdoor Seating *Wall-to-Wall Carpeting *Emergency Alert System *Full Bath in every Room *Cable with Flat Screen TV's *Individually Controlled Heating & Air Conditioning

I had a great experience with Advantage Home Care. The staff was friendly, respectful, and always…read morewilling to help. They guided me through the onboarding process and made everything go smoothly.

Excellent agency and people cared about people service. All…read moreworkers has professionalism.

If you working yourself with your patient with Luda it's maybe ok. BUT if you need services from…read moretheir coordinator Natasha and their home attendance it's horrible! Stay away! Their home attendance lie about their experiences. They will make your family member fall without calling 911. They're not trained to give proper help during bathing. They too lazy to cook. Oatmeal in the morning once a week maybe chicken soup they don't care what you eat all day or all week. They will break your personal belongings. When you plead to get a different home attendant you get yelled at and they send you substitute for one day to come down and then same girl again. You will not get rid of useless home attendant until she is ready to leave. Natasha would yell " what am I going to do now?!" It used to be better, now this office and their workers are horrible monsters. Even their home attendant admits that it's America and everything bought with money. Stay away from this place especially Sheepshead bay office!

I would like to sincerely thank Ideal Home Care for all their help and support. They made the…read moreCDPAP(SDPP) enrollment process much easier for me. They were always available to answer my questions, explained everything clearly and helped me every step of the way, whenever I needed assistance. A very special thank you, to Thomas. He is professional, patient and always willing to help. It's always a pleasure to speak with him. It's not easy to find such caring and attentive service these days. I am very happy,that I chose Ideal Home Care. Thank you to the entire team for your support, patience and excellent service. I highly recommend this agency to anyone looking for reliable and trustworthy Home care assistance Yana.

Ideal home health gave me the best customer service of any home health company. Finding this kind…read moreof service is not easy but it was very important to me to find a company I could trust with my loved ones. They answered all of my questions and acted like a true family owned company. I am more than happy with their service and would recommend them to anyone in need of these services.

When I first learned about Extended Care, I heard great things about the company. Then I contacted…read morethem. From June through September, I had been waiting for services and had not received anything to date. They send the nurse over. The nurse is wonderful xs wonderful. However, they do this just to collect money from insurance and let the evaluations expire and you get no care. When they send a nurse over that means they are accepting the case. They are a cha and are supposed to have access to many companies to make sure their consumers are served but they lack motivation. They have the staff. I was told so by one of the employees. Also my schedule is very flexible so they should have no problems onboarding staff for my son's case. In sum, I have contacted different places to complain about the matter, It is not as simple as going to another agency because you will have to go through the whole process again. In all they are not great company because they do not provide the services they say they will. If there was an option, I would give them no stars.

wonderful nurses coming to care for my husband They call in advance to set up a time slot. They…read moreare on time and well informed. Very pleased with their service.

I am the guardian for an 89 year old friend who needed placement in assisted living. Upon further…read moreresearch it was determined he required to be placed in a memory care unit. This is a challenging and complicated journey in New York City. Senior Care Authority was a lifesaver and a blessing. Strategist Josie Lawrence carried us through the process: interviewing and visiting us several times, working on and analyzing our financial situation, lining up tours, driving and accompanying me on the tours, seeking my feedback and offering expert advice, and helping me move my friend into our final choice. She continues with follow-up now that my friend is successfully living in an excellent situation. Senior Care Authority is knowledgeable, experienced and compassionate. You can trust them with your loved ones.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

Harbor View is a facility that offers assistance with ADL skills to the residents…read more However they do lack in care

Perfect place for brunch. My sangria was delicious, my omelette was tasty, prices reasonable and…read moreour waiter was very nice. Though the decor is dated, it was clean and nicely spacious.