Staff, residents all friendly and helpful. Great food. Good apartments. Pets accepted. NOT CLOSED.read more

Yes, one star just like so many other reviewers have posted…read more It started out well enough. Mom (now deceased, only a few weeks after leaving The Virginian (no connection, so please don't take it that way)) needed to do rehab after a hospital stay for a broken bone. The process started off well and we moved mom in due to its proximity to both my folks' assisted living apartment just up the road. From there it fell apart. She needed help being fed...that rarely happened unless I showed up and hunted someone down to do so, even though they KNEW this from the hospital discharge and said they could fully support that requirement. At one point I was actually asked to feed my mother because the staff was too busy!? Late medications, pretty much every day. Zero communication between shifts on the staff, so anything I told one staff member would never get passed along to any other members on the next shift. In fact, when I approached someone at the nurse's station (CNA I believe) to hunt down a nurse, doctor, or at least a floor manager, she gave me attitude and said it wasn't her job--wrong answer...our further "chat" yielded the proper amount of attention. Mom was also down in the very last room in the hallway and as a result rarely got any interaction with anyone coming to check on her. Only bonus was that she had a single room, until the last day when they came in and moved in another bed with no prior coordination with the family. Let's talk discharge process. The discharge team met with me and used alot of deflective language on their "ethical" duty if a patient wasn't making sufficient progress. I don't they know what ethical actually means. It's like that guy who fancies himself to be smart, then continues to misuse a $2 word. I called their bluff and got them to admit they were essentially going to kick her out but they admitted they couldn't do so unless there was a placement plan, so know your rights and rules!! There were two rays of sunshine that I will point out...Esther and Armstrong. Absolute kudos and respect to them. They were fantastic lights in an otherwise lousy experience. Stay far away from this place if you care about your loved ones.

When you speak at immigration conferences advocating for more liberal national immigration policies…read more(translation: you need more cheap labor), don't presume to speak for all of your residents. It presumes too much, even though in your mind you think you have a captive audience. This place is a huge beehive. The common rooms look lovely. At $5 K a month, they should. Everything else is college dormitory quality. It's basically storage for old people, stacked on top of one another. Look for a nursing home further out from urban cesspools -- further, smaller, more people oriented. This is just a business. NEXT !!

Plus two stars for the administration's response to the pandemic. They've done a commendable job…read moreand I'm grateful that my mom and her friends and neighbors are safe and well.

My parents lived at Heatherwood for 2 and a half years. My Dad passed away in July and my Mom…read morepassed away in April. I can not say enough good things about this facility. I felt as though my parents were being cared for as if they were the parents of each and every staff person. The administrative staff, the nursing staff, the dining room staff, the maintenance staff, the receptionists and the cleaning staff consistently had a "how can I help" attitude". I always felt like Heatherwood must be a really good place to work because of this positive attitude and the lack of turnover we observed. And the facility was always clean and was always being improved upon. It was a comfort to know my parents were in such good care and in such a lovely place

Heatherwood is a such a beautiful community. The staff is friendly, caring and knowledgeable. The…read morewarm environment makes me feel at home.

We utilize the day program and the short term respite in memory care. It's been fantastic. My Dad…read moreis always cheerfully welcomed and always says "The people are nice and the food is good!" It's such a comfort to know that he is well taken care of when our family has to leave for a few days. What better can you ask for than that!

Note: I was here as an orchestra player (cellist) at my school playing for the elderly, thus I have…read morelimited knowledge about this location. Overall, this is a great place for those who are retired and need care. It is clean and has nice quality services, and atmosphere. I truly enjoyed playing for the elderly here as they are very polite. tl;dr: A great place for those who need care. Everyone here is very polite.

Overall, the independent living care experience is a good match for worry free living. Yes, the…read moreentrance fee can be daunting for many, as well as the monthly fee. However, the meal plan and all utilities (even cable) are included, and are truly value added. They have various floor plans to choose from. Some do mention the lack of diversity in the dining menus, but can attest they do rotate and listen to the residents regarding menu items, but you have to participate in the surveys and meetings they hold. The staff are caring and friendly. The offices are accessible to answer any questions and any paperwork is easily to file. Online updates and robocalls also inform residents of any acute issues or changes such as snow storm plans or electrical outages etc . Healthcare wise: On site flu/immunization drives along with on-site health care with adjoining CVS is a bonus! They even have a visiting dermatologist, audiologists, cardiologist, & podiatrist in addition to primary care physicians. You do have to sign up for their plan to access their on-site healthcare, but pricing is reasonable and the care is excellent! Shuttles also take you on campus and off to sites such as the grocery stores, Ft. Belvoir PX/commissary, and the metro for example. They have over 100 clubs, garden plots, putting green, golf simulator, on-site gym with pool & pickle ball, and multiple restaurants as well. They also have home health, on-site Physical Therapy, assisted living and dementia care available as the need arises. Though they do their best to keep you independent and active.

Wife's grandma has lived here for 10+ years. Drinks at the bar are $4-5 and tipping isn't…read moreallowed, what a deal!

This location is the on site rehab facility for the Greenspring Retirement Village. It's usually…read moretransition care from a full service hospital. We checked my father in law into the facility yesterday. The staff is accommodating, passionate, and most of all patient. There is a small self serve dining room, serving hot and cold foods for the patients. Most have individual rooms with nurse and tech staff on each floor. Parking is easy and it's inside of the village.

Now Called Garden Ridge, this rehab facility is attached to the Greenspring Retirement community,…read moreand as a former employee, I would bring my own parents here if needed, and I would want to live in this community when the time comes. The training is robust, the staff and community caring, and the company had ethical business practices as far as I could see. The rehab staff is knowledgeable and caring and ranges from inpatient rehab, outpatient rehab, and home health within the independent living community on the Greenspring campus.

my father was referred to this company through his oncologist and if I would of known what I did…read morenow I would of never contacted them. To begin with in Total we may of saw them a total of 5 times, the doctor came and started his medications and we thought it was off to a good start but once they started his aid coming out we had to request that she didn't come because her bedside manner is terrible, she had no respect when it came to my father and tried to get in And out as fast as possible she wasn't ever there for longer than 15 minutes. When she was giving him a bath she scrubbed him so hard it left marks on him and we had to tell her multiple times to be gentle, so much so the nurse that was there one time saw how rough she was and pulled her to the side asking her to be more gentle. So after that I just continued doing everything myself instead of trusting anyone else from the company to come out because I wanted my dad to be comfortable in his final days. She was asked multiple times to bring supplies but it got to the point where we had to buy most of the stuff out of pocket. The nurse was great she went out of her way sometimes and did things she didnt have to. we had to wait almost a week for his medications because the company/pharmacy wasn't coordinated well and it was definitely difficult for him when he didn't have the medicine he needed. He was placed on intermitted care and was to have someone come out daily and always be ready for the call, well that time came and we were told to wait until 12 AM at night for them to get someone out to us, the time we called was 4 PM in the afternoon. I ended up calling an ambulance and he was transported to the hospital after severe chest pain and problems breathing, he passed away a day later in the hospital and in the following days as we told him we are planning his funerals and running around trying to do everything necessary to bury my father they called multiple times a day asking to come get the equipment after we were told it was ok to coordinate with the nurse and we already had a scheduled day to return them. The nurse was great. Everyone else, the company as a whole, needs to really be looked at and watch who they hire.

Avoid this hospice at all cost! Absolutely chaos environment, lack of management skills, lack of…read moreknowledge, unsupportive, unreliable. Does not pay as expecting work from employee, Staff resign all the time after short period of time. Not loyal managements from top to bottom. As you can see how to respond to families' complain in this site, even that is ridiculous. No patients, no families, no employees are happy with this disaster place.

DO NOT HIRE THIS COMPANY FOR YOUR LOVED ONES!!! Terrible…read moreservice with complete lack of coordination for service provided. Nursing staff is a mixed. Some are caring and professional while other are rude.

I must say that the bereavement therapy process at Capital Caring so far has been stellar and for…read moreme very effective. My therapist's compassion, deep listening and personalized guidance is helping me process intense grief, regrets, leading me to heal my issues and give me a renewed sense of hope and understanding to resolve my internal conflicts. Working with my therapist, Betsy, has been truly transformative, her empathy and guidance is helping me navigate the darkest parts of my grief. I can't recommend her enough for anyone needing support through their loss. There is new management now and this company is on the fast track to perfection.