Having worked the hospitality/food industry all my life, I know my order of 6 maple bars and 6 filled bismarks is not the easiest to make compared to a simple dozen glazed. However, the eldest woman behind the counter should really stick to working in the back of the house. Not only was she very rude to me when taking my order on the phone but she placed all of my maple bars side by side! So when I arrived home almost all of the icing on every single one was wiped off either on the box or on the bottom of the next donut. SERIOUSLY? The other 2 boxes of same order from here were not put together like this so this time it really felt intentional like she was trying to send a message by being sloppy on purpose.
Also, I advise that if you enjoy fillings go inside and make sure she is NOT THE ONE serving you, you will not get your money's worth with her. The first time I ordered 6 filled bismarks, the younger woman helped me and the amount of filling was perfect--not too little, not too much. This is the second time I have bought them from the eldest woman and the amount she uses is SO!! SKIMPY!! They were practically empty except for one or two bites of filling. Such a shame to take the cheap route with a high-quality product and ruin it.
With that, I will say these are hands down the best donuts I think I have ever tasted in NWA. They are so fluffy and very light, and the glaze they use is amazing. The younger staff are friendly and polite. It is very clean inside the store and the drive-through was also surprisingly quick. Unfortunately for the elder woman's repeated poor service, I rate them 3 stars. read more