After trying on nearly every pair of sunglasses in this store with zero help from anyone (the staff were all too busy gossiping together and texting it seemed, all 3 of them!), I settled on a pair and bought them as it was so sunny out that i had tears streaming down my face.
I am quite happy with my choice thankfully and wore them happily for 2 months, sans issue. I came back to get the legs tightened as they became a bit loose with the usual wear and tear and were slipping down my nose when I drove. The store was not too busy and I was super polite, saying what my issue was and that I had my receipt.
The girl behind the counter gave me such attitude "you wear these on your head, don't you??" to which I answered, no, I do not..look at my curly hair! Do you have any idea how much product I put in my hair during humidity? I wouldn't be able to see through my sunglasses after they were on top of my hair.
She fixed them begrudgingly and said "If I see you back in here with bent legs, I will be sure to not fix them again." Umm, serious? Nice customer service for a 400$ pair of sunglasses. Next time, I will go anywhere but here. read more