I successfully ordered a pair of glasses here in the past, so I did a walk-in for my mom when her…read moreframes broke. My mom is 80, so it takes a little explaining to get through things. An employee was helping us and then another walk-in came in behind us. The woman abruptly stopped helping us and started helping him find eyeglasses. Very odd and off-putting. Asked for help from another employee who said she would help when she was done with another customer. Went through with my mom's eye exam because I had limited time and needed to get to another appointment. The doctor was beyond amazing. Extremely attentive, explained everything and made up for the off-putting service by the initial attendant. When we came back out to the lobby, the second woman I asked for help was ready and extremely helpful. She found my mom new frames. It would have been five stars, if not for the initial person who "helped" us. It's very important to be specific about who represents your company. If I had more time, I would have left and not had the opportunity to have my mom's eyes seen by a good doctor.

I had a very bad experience with the eye doctor 2 years ago. He was a condescending jerk. I…read moreattempted to give the place one more chance. I showed up today for my appointment and I was told they did not have an appointment for me. After misspelling my name multiple ways they made me make a different appointment weeks away. Save your time, energy and sanity and go anywhere else.

Mariah at the 2075 N Germantown Pkwy location has been a dream to work with. She knows who we are…read moreand what we want every time we walk in the store. She always asks how my other half is when I walk in alone. I've had at least 5 pair of glasses made here recently, as well as received an exam or two. We've had transitions, bifocals, regular sunglasses, and regular eyeglasses made here. All of them great quality and Rx. We will continue to come here, thanks to Mariah.

Couldn't have been happier with the service I received. Mariah was so nice and helpful! I will def…read moreBe back.

I paid a premium price for Oakley prescription sunglasses. Instead, they gave me Oakley frame with…read moregeneric lenses trying to get away with it. Now they're giving me a refund. Very scammy very unprofessional.

I called this place to see if they accepted my insurance and instead of giving me information they…read moreignored and hung up. As a doctor this is extremely unprofessional to treat a client. I will NOT recommend this place to anyone. Get better assistance with better attitudes.

We've been going here for several years to maintain my eye health. Dr. Ryan and the team are…read moregreat, always prompt and efficient and give a great level of care and service. My wife and I both love the selection of glasses and the time they take with you to make sure the fit is good and the look is what you wanted.

Been going here for years. Great selection of frames -- always accommodating with times for…read moreappointments!

I'm so glad I chose this place for my eye exam. I had the worst experience at vision works. Forgot…read morethe young lady's name that helped me with my glasses she had the most beautiful dark brown eyes. (she had on a mask) I get so many compliments on them. My daughter never likes anything I wear and loves them! I felt very safe there too. They are very clean and only allowing one patient in office. I will be back!

I would never again buy glasses from this place. They charged me almost $800 for an eye exam and…read moreglasses. The prescription was wrong and the only special things I got with the glasses were progressive lenses and an anti-scratch coating. They did not look at my other glasses to see what options I had chosen for them nor did they ask me if I wanted options like transition lenses. If they had looked at my existing glasses they would have seen that I had them. I made the mistake that they had looked at my old glasses and would replicate the features or at least ask me about the features that I wanted. The manager here seems totally incompetent. Never never never will I ever use this business again and I will recommend that everyone I know choose a more reputable and knowledgeable optometry business for their eye care. This was a total waste of $800 for me.

The selection has downsized a bit here, but the quality of lenses and frames are still up to par…read moreafter coming for the past five years! Paul, who is a fairly new front desk associate was amazing and Jason, who has been there forever. Customer Service is excellent! The doctors switch out yearly in my opinion, or just not there continuously as certain customers would like, but the customer service and quality of effort is great. I would definitely recommend this place especially if you conveniently shop at Target.

This place is a gem. They have a large selection of frames at reasonable prices. The technician…read morethat helped my husband and me (I believe his name was Paul) was very patient and helpful. He explained key differences in similar frames and pointed out things to consider before making a decision. They also offer a 90 grace period, where you can change your mind for any reason and make a change to the glasses.

This business has been difficult to deal with. My partner ordered glasses there, and it has been…read moreone snafu after another. No one seems to know what she or he is doing there. After the glasses were eventually ready (long wait for weeks), the progressives needed adjustment. Robin (one of the few who seemed well-trained there) marked up the lenses and said they would contact us when the news ones arrived. Weeks later we called back and asked if the lenses were ready. Their response, "We lost the order in the system." [direct quote] With all the other optical stores in metro Memphis, we realize we should have given our business to a different one. We are still waiting for a resolution. I cannot recommend Lenscrafters at Wolf Chase Galleria to anyone.

Macy's LensCrafters has had excellent customer service year after year. They take my insurance and…read morehave an large selection of eyeglasses. My husband works outside a lot and loves his prescription sunglasses. I'm on the computer all day and they offer the blue light filter on my computer glasses. We always enjoy our experience at Macy's and will continue to come back.

I have been trying to find a place that could help me get my prescription into these warped vintage…read moreframes I found and thank God for this shop! I brought my prescription and bent frames to Jim and he had no problem straightening them out and getting my prescription in them! They're absolutely perfect!! Excellent craftsmanship and fair prices. Just had to share.