Overall: It's a typical small Sunglass Hut store in a mall, but the return process was not good.
Appearance: 4 stars. The store is clean and bright.
Selection: 3 stars. They have a decent selection of brands and sunglasses, but it's a small store.
Service: 2 stars. My goal was to return sunglasses purchased online via Sunglass Hut's own website. Prior to arriving, I called on the phone and the person confirmed I could return them and the money would go back to my credit card. When I arrived at the store, there were 2 employees and no other customers, but they seemed inconvenienced to help with the return. Right away, the employee said I would have to ship the sunglasses back myself. I explained the receipt clearly said I could return in the store. Then the employee said I could return the sunglasses in the store, but they would mail me a check in 7 days. This isn't what I was told previously, and it seems very odd. read more