I had 2 sets of frames I loved that needed new lenses. They created exactly what I wanted and it…read morewas so reasonably priced I thought the price they quoted me was just for one set. Fast forward a couple months and I broke one of my frames. They popped the lenses into new (same frames) I'd sourced on the internet, and I was on my way in less than 5 minutes shocked that they didn't charge me. At a time where everything seems so expensive, and we are so used to being nickel and dimed and over charged, this is such a breath of fresh air. I'll never go anywhere else for my optical needs.

I have only been here two or three times, but the help and service have been FANTASTIC! I came in…read moremonths ago with my mom's glasses missing one side arm. They found a replacement in their inventory and fixed it for free! I currently have an issue with some prescription eyeglasses done elsewhere and came in for advice. Matt took time to explain and show me the problem and give me his recommendation. I have yet to be charged for any of their help or service.

I have been doing business with Ken's optical for over 20 years now. They do an excellent job! I've…read morealways had great service from them. I live over 400 miles away from them now and I still do business there so, I highly recommend them. Scott B

Love love love this place. Very honest. Helped me fix a few pairs just for being a customer. Great…read moreselection. Now I have my mom going there too. Don't let the location scare you away. It is very nice inside.

I decided to make this my new Optometrist. I've been here twice. They're very knowledgeable when it…read morecomes to insurance, they're quick, they have a great selection of glasses for men and woman. The staff is great. There's plenty of sitting room, there's a calm and laid back feeling. My eye exam went very well.

I've visited this optometry office twice over the past couple of years, and after this most recent…read morevisit, I'm done. The most uncomfortable part of my experience is how both the doctors and staff address gaps in care. If you haven't been seen in a few years, they bring it up sharply--almost like you're being scolded for not coming in sooner. It's awkward and unnecessary, and it comes across as if they assume they're the only optometry office in town. Our family has gone elsewhere and had far better experiences without the judgment. The sales staff is another issue. They are very rigid and come off as rude--no warmth, no smiles, just transactional and cold. As for service follow-through, it's been frustrating. When my recent glasses were ordered, I was never called to pick them up. They acknowledged that mistake, and I was understanding about it. However, this was also the first time I've ever had an issue with a prescription. I returned to explain the problem, and they sent the glasses out to be corrected. Again, I waited for a call--nothing. After about a month and a half, I finally called and was told the glasses had been ready for weeks. I'm still using my old prescription and technically need to go back again to get this resolved, but at this point, I'd rather start over somewhere else. Between the scolding tone, lack of communication, and overall unwelcoming environment, it's just not worth it. You can absolutely find a more professional, comfortable, and customer-focused experience elsewhere. I'd recommend avoiding this place.

went to Sam's Club optical to get a pair of glasses and the service was great the girls there took…read moregreat care of me and explained everything to me about my lens.

Customer service was great from the minute we entered until we left the building. I got my exam and…read more2 pairs of glasses with no hidden or extra costs . I received one pair of glasses same day. I was given a appointment to see an eye doctor .

Great prices and personal service. They take all insurance vision plans, just ask them. Very high…read moretech eye exams

What a vibe shift this place is from the other optometry shops in town. Dr Cheung is an outstanding…read moreoptometrist; his skills, expertise and dedication are amazing. He was previously at another clinic, here in Bakersfield, and recently opened his own practice, with all of the state-of-the-art equipment and technology. If you've been around a while, you've probably experienced how prices, fees and upselling have gotten crazy with so many doctors, veterinarians, etc. and may have wondered why. A big reason for this is that PE (private equity) is buying up professional practices, and PE brings the same playbook to every practice: jack up prices, charge for every damn thing you can get away putting a price on, make professionals employees (not owner operators) and fire anyone who treats people like friends or even humans; they are customers to be mined. This trend towards lower quality service and higher prices has been called "the en$h1tificati0n of everything". Dr Cheung is a counter balance to this: his office staff is efficient and friendly and he takes time with his patients to understand their health and vision, utilizing the best technology to test and treat their issues. From the second you walk in their doors, you'll instantly feel a different vibe than what you get from the optometrist offices owned by Big Nameless Faceless Private Equity. Do yourself a favor and support this local entrepreneur and professional; you'll be glad you did.

Dr Cheung and his team are outstanding!!! This is a relatively new facility and it shows with their…read morestate-of-the-art equipment and technology. From the minute I walked through their doors, I was treated with the utmost high level of customer service- something that is becoming a lost art. Lupe made me feel welcomed and created a beautiful experience. I was in/out with a full exam (with Dr. Cheung) and new glasses within an hour. Please check them out- we need to support this local doctor and his amazing staff.

A fantastic place to get your eyes checked! They have wonderful customer service and support…read more Amazing staff as well! Highly recommend! They definitely provide quality care.

Have been a patient here for quite some time. Admittedly they're the only optometrist I've been to,…read moreso I can't compare them to any other optometrists. I would have continued to get my eye care here but found out today that they are forcing patients to complete a, what use to be "optional eye exam". The reason why it's optional is because it's not covered by most insurances. The cost is $40. They will try to tell you the gloom and doom as to why you need this test. However, I trusted in their ability to detect any abnormalities in my eyes by using the "usual" manner in which they perform their exams. At the beginning of the year it was optional... with aggressive salesmanship... now they won't see you without you paying up for this extra exam. I understand that it's "an extra preventative measure", however that should be the patient's choice to make if they want to pay extra. Looks like I will be taking my business elsewhere.

The establishment maintains a professional atmosphere and impeccable cleanliness. The staff members…read moreat every location are consistently courteous and friendly. Needless to say, Dr. Li possesses exceptional expertise in his field. He provides thorough explanations, ensuring that patients never feel rushed, and addresses all inquiries while offering valuable insights into eye health:) you won't be disappointed! Alicia Landis

I have put off having an eye exam for at least 10 years because I never had any problem with my…read morevision. Then I turned 40 and the things I thought I might escape came raining down upon me. I came to terms and made an appointment and am so glad that I did. I found this office to be quite lovely. The front desk staff are extremely friendly and accommodating upon arrival which is always a nice start. The office atmosphere is welcoming in general. The office employs impressive technology to take images of the eye and during my visit with the optometrist, he brought the pictures up on the computer and thoroughly explained what we were looking at. He was very personable and friendly and made me feel at ease throughout the exam. Angelina was the staff member who helped me to try on different frames for my new reading glasses. They have SO many designer frames to choose from that I wanted to buy multiple pair to go with different outfits except I am not a millionaire (yet) and so I settled on a very nice pair of Dolce & Gabbana frames. Totally satisfied with my experience here. I have not one bad thing to mention with exception of the price tag- but it is generally expensive to be alive these days.