Lake Eola Florist is a florist I would never recommend…read more
My husband, family, and friends have always ordered from In Bloom or Colonial Florist with wonderful experiences. This year for Valentine's Day, my husband decided to try Lake Eola Florist -- and it turned into a huge disappointment.
On Friday, February 13, 2026, my husband ordered a bouquet of tulips (my favorite flowers), a Valentine's Day balloon, and delivery. The flowers were delivered after 5pm while I was at my son's baseball game. When we got home, he brought them inside -- the tulips were already wilted (and while tulips naturally droop some, these were clearly struggling), and the balloon was half-flat.
Saturday and Sunday, the flowers still did not look good. We refreshed the water and left them on the dining table while we were away in Daytona for the races. By Tuesday, February 17th -- just four days later -- multiple blooms had completely fallen off and the arrangement looked worse than ever.
I called the florist and was told I would receive a follow-up call or text. Two hours later, I received a text stating that "vase life is 5-7 days." However, today was only day four -- and that's stretching it considering the late delivery and the poor condition upon arrival. I sent photos and explained everything.
I was told that because the arrangement was delivered days ago, I could not receive a refund -- but if I brought in a vase to the shop, I could receive a complimentary bouquet of roses.
I do not like roses -- which is exactly why my husband ordered tulips. At that point, I still did not know the total cost. After speaking with my husband, I learned he paid $110 for the flowers, balloon, and delivery.
For that price, I expect an arrangement from a higher-end florist to last longer than four days -- especially when it did not arrive in good condition to begin with. Asking me to bring in my own vase to pick up roses (that I do not even like) is not an acceptable solution.
Customers work hard for their money, just like florists work hard on their arrangements. Quality and customer service should match the price point.
Unfortunately, this experience was frustrating and disappointing. I highly recommend In Bloom or Colonial Florist instead -- they consistently provide beautiful arrangements and stand behind their product to keep customers happy and returning.
