I booked a massage online a week in advance. I walk in & no one is at the desk. Then a woman from the back walks up & asks "are you here for a massage?" I say yes & then she asks if I have an appointment, I say yes, her face is shocked. She had no idea there was an appointment for that time until she looked at her phone. She doesn't ask my name & doesn't tell me hers. She throws me in a room & closes the door & doesn't say a word. She was so fast I didn't have a chance to tell her I've never had a massage & don't know what to do. I did what i thought was right, undressed & wrapped myself in a towel & sat on the bed. Obviously, that wasn't right cause she comes in & gives a quick shocked expression & asks "is this your first massage" & I'm like, um, yes. If that was a Swedish massage, then I could never get a deep tissue cause that was painful. Halfway through, she starts talking on the phone while massaging me with one hand & yelling to people outside the door. I just have underwear on & she has another worker come in & doesn't shut the door all the way, & they start talking loudly. I heard the voices of 2 men customers walk in the building & the door was still cracked until she left to go see what they needed. I felt uncomfortable and not at all relaxed. I thought it would be a quiet atmosphere. When I went to pay with a gift card she takes the card & all she says is "you have enough to cover it all," & sends me on my way. I wasn't even given a total, I know there was $80 on the card & I was going to give 15% tip. I felt they just kinda took the tip & online it doesn't say tip is required. The middle of my neck hurts really bad. read more