I booked a 1-hour massage through Groupon and honestly, I was surprised by how great the experience…read morewas.
Before going, I read a lot of Groupon-related reviews which were pretty bad, and many of them said things like "you get what you pay for," which made me a little hesitant. But I'm glad I still gave it a chance.
The only reason I'm giving 4 stars instead of 5 is because of how confusing it was to contact and locate the Chino Hills location.
The Groupon listed "Chino Hills," but the phone number wasn't listed. Google Maps also didn't show a Chino Hills location when I searched "MS Lady Med Spa." Later, I found out the Chino Hills location is now called "MS Slim" (I think that's the new name). Even Yelp had different names AND phone numbers (this will direct to Temple city location) so I actually had to ask a staff member for the correct phone number. It was quite a journey just to reach them.
Once I finally got through, the receptionist Bella answered. I told her I want to book 1 hour massage that I will purchase from the Groupon. She asked if I could purchase in-store instead because their Wi-Fi wasn't working well. I decided to be upfront and told her I felt more comfortable purchasing through Groupon since I'd read reviews about people being charged extra. She explained that Groupon pricing only applies to first-time customers, and if I qualified, there would be no extra charge. Ms. Bella was very patient with explaining. Worst case, I could always cancel and leave--so I decided to give it a shot.
Even though they were fully booked on Saturday (the only day I was available), Ms. Bella kindly squeezed me in as the very last appointment of the day, which I really appreciated.
The next day, I arrived and noticed the store name was different from what was listed on Groupon, so I called again just to confirm I was at the correct location (next to Omomo). I really recommend they update their business name consistently across Groupon, Yelp, and Google Maps because it is confusing. That said, I showed the receptionist, Christina my Groupon screenshot, and I was charged exactly the price listed--no extra fees (Only for first time customers)
My massage therapist was Mason. She doesn't speak much English, but she clearly communicated what mattered. In beginning, she asked if I wanted "medium or hard," and when I chose hard, she really delivered on putting extra weight. There were moments I had to try not to drool because it felt that good. Whenever I made any mini slurping noise, she would immediately check in and ask, "Too hard?" which showed how attentive she was. Even with the language barrier, I felt very well cared for.
The only slightly awkward moment was when she quietly stepped out of the room without saying anything. I wasn't sure if the session was over or if she was grabbing something. Turns out she came back with hot stones and hot towels, so it wasn't a big deal for me. Just a bit awkward
She did a full-body massage including my head (not feet, which I was actually grateful for because I'm very ticklish). If you want foot massage, I recommend letting them know ahead of time.
For a discounted Groupon price, I genuinely did not expect oil, hot stones, and steamed hot towels. Based on some reviews saying "you get what you pay for," I felt like I actually got more than what I paid for.
Other things I read from one star review was forcing customers to buy their items or package promotion. Like most spas, the worker did mention package promotions for me at the end. I didn't feel pressured at all. The receptionist Christina explained everything very patiently and kindly when I asked questions. I'd consider it in the future if the pricing made sense for individual sessions.
A few minor things worth noting: there was a very mild musky smell (not severe), and the room light flickered due to an electrical issue--but the lights were only on when I was changing, so it didn't really affect my massage experience.
Overall, the massage itself was excellent. My only real struggle was finding the correct phone number and store name since Yelp, Groupon, and Google Maps all showed different information.
Thank you, MS Lady Med Spa--I truly enjoyed the massage and felt it was a great deal!
