I'm one of those people who simply hate dentists. Too many guys like Starnes... Landgraf…read more.. Schertzer... guys who didn't use anesthesia to save money due to HMO reimbursement.... guys who got in my face and couldn't care less about what was happening to me. Sensitive teeth. Cold water and air.... max discomfort. Horror show. Today I want to Dr. John R... after reading his reviews and really screwing up the mojo to give it one more shot. You won't be disappointed. Great staff. Friendly and kind. I won't go anywhere else... ever.

I ended up coming to this office after my awesome dentist retired. My wife chose it based on online…read morereviews. Dr. R. struck me as a bit of an oddball when I first met him--almost overly cheerful. Over time, though, that demeanor seemed to fade. I never felt like my dental needs were truly being addressed; it often felt more like my teeth were being prepped for future repairs. Then came a visit where he told me I needed a root canal on a healthy tooth. At the time, I didn't question his opinion, but I had my doubts. My understanding is that root canals are typically necessary when a tooth is significantly compromised. At my most recent visit, a molar cracked, and I immediately had that sinking feeling: "root canal." I was right. When I told him I wasn't on board, he simply stood there tapping his foot, waiting for me to give in. I told him I would be seeking a second opinion--and that's exactly what I did. My new dentist confirmed that a root canal was not necessary, as the tooth was still healthy. Unfortunately, that experience caused me to lose all trust.

I had a tooth extracted yesterday. The staff made sure I was comfortable the whole time. They do…read morenot rush you through and you can tell that they really care for their patients. They let you know well in advance of what your bill will be, with no surprises. Very professional and friendly. Dr. Taylor is very assuring and wants to make sure all your questions are answered before you leave. Aftercare was well explained. Dr Taylor and the whole staff are exceptional. I would recommend Signature Family Dental to all who need any type of dental services. A+

I used Signature Family Dental once. I would have given them 5 stars as the people and work done…read morewas superb. However, they advised me via their text message system, that they "VERIFIED" my dental insurance and that my Copay was $72 (see pic). This was for x-rays, cleaning, and checkup. After paying the copay, I received an additional unplanned follow up bill because they didn't actually verify the cost with the insurance as their text stated. Because they did actually "verify", I am now out an addition cost (see bill pic). I did speak with the staff, and they reduced it by about $40 however the rest could not be resolved, and I am forced to pay. Had they verified and provided the correct cost initially; I would have selected a different Dentist that was in network. If you want good dental care Signature Family Dental is a great choice, just don't trust what they tell your cost will be because they may change it after the fact. Attached is copy of Text they sent and follow on bill as proof.

Can't say enough about this office. They are incredibly warm, professional, and genuinely caring…read more The office is beautiful, clean, comfortable, and inviting. They are very passionate about their patients overall health, not just teeth. The entire experience is wonderful and the level of care and attention to detail in unmatched in the area. I would recommend them to anyone looking for a new dental home where you feel truly taken care of.

I had a dental emergency, I had gone to several other dentists to try to get my tooth fixed to no…read moreavail. Dr. Kosten was the only dentist that actually listened to me and was able to get my issue fixed the same day! I was actually in tears when I left. I had been so stressed out about my tooth and now it was fixed! She is phenomenal!

The dental procedure itself was fine, nothing remarkable. Parking was easy, and while the staff was…read morepolite enough, the real issues began once it came to billing and payments. I couldn't afford to pay the full $1,369 upfront for a root canal (even with insurance), so I applied for the Synchrony Bank CareCredit program. I was approved on the spot in the office for more than the procedure cost, and--trusting the front desk staff's recommendation--I went ahead with it. What I didn't realize at the time was that Synchrony automatically enrolls you in "card protection services" through the application. This added an extra $44 a month on top of potential interest charges. I set up the minimum payment on autopay through the app and thought I was fine, but a year later out of the blue I was notified that my credit limit had been lowered--leaving me now over the limit. Because of the recurring charge, my minimum payment no longer even covered the balance, which put me in a really tough situation. While this may not be the fault of the dental staff (I am unsure of the office's relationship with CareCredit) directly, I strongly caution anyone considering CareCredit. I was able to contact CareCredit and get a refund for the card payment services but the damage had been done and no real explanation was given for lowering the credit limit. If you have any other option, I recommend avoiding this program unless it's an absolute emergency.

Hands down, the best dental service we've ever had! The office staff is phenomenal! The dental work…read moreis top notch too!

I have never been so comfortable at a dentist appointment!!! Dr. English is kind and caring, the…read moreentire staff were amazing The atmosphere was very positive and relaxing I will never go to another dental office

I had a root canal and still ended up losing the tooth a few months later. I know this happens…read more They were friendly and its ok. I was upset that I had the root canal and before I left, I was asked for a $250 co-pay. They were lucky I had it. The lady told me when I called to question it that if I had read the paperwork I signed, I would have seen there was a copay. The "paperwork" was on a tablet and the wifi shut down three time while I was filling it out and had to start from scratch so again, I guess I can say my fault but a simple heads up would have been appreciated. Then I started getting bills for the remainder of the payment which again I had no idea about. The tooth really wasn't that important. I made a payment arrangement and the payments are automatically taken out of my bank monthly. I am still getting demanding statements saying payment due now or face collections and must pay within 30 days to avoid further action. I'm on a payment arrangement!!! What more do you want?? It's just bad customer service. The harassment isnt necessary.

I am at Cornerstone more often than I should. After 50 years of very bad practices on dental care…read moreand a severe case of dry mouth for the last 5 years or so, I have learned dry mouth is a breeding ground for cavities .The staff are doing their best to help me get more years of being able to chew my food. I don't remember the names of all the staff but that isn't important. They all are exceptional at their jobs. I had another 4 cavities filled today. I do have one name to share, Marcie, I informed Dr. Wilson that I want Marcie to be my personal numbing artist. I have had way too many needles stuck in my mouth over the years and lots of pain to go with them. I tensed up when Marcie came in room, she raised my lip and before I realized it .she was done. Thank you Marcie and Randall Wilson and the most pleasant staff of professional smile makers. Thank you for the opportunity to give a review.

My family and I have been patients of Dr. Randall Wilson/Cornerstone Dental for more than 2 decades…read morebecause of the such high-quality dental care we continue to receive. My reason for first becoming Dr. Wilson's patient was to get a 2nd opinion when my new dentist (at the time) told me I needed to underdo some expensive dental procedures. Dr. Wilson quickly diagnosed the procedures as unnecessary saving me a small fortune. Over the last 20 years, my extended family and I have continued to get our every 6-month teeth cleanings because most of the Cornerstone dental hygienists are top-notch putting in extra effort in removing as much plaque and tartar as possible to prevent tooth decay and gum disease. One of my favorite hygienists is Kerri because she does such an outstanding job each time. While you can't schedule a teeth cleaning with a specific hygienist, I always feel very lucky when I'm one of Kerri's patients. Over the last two years, I've had to have some expensive dental work completed to address two of my lower molars (with fillings) finally becoming brittle and wearing out (after over 5 decades of use). Dr. Wilson and his staff did an outstanding job crowning these molars, and they ended up being a much improved and well-worth-the-investment upgrade. Lastly, my family and I have always been impressed with how well Cornerstone Dental is managed, which includes patient appointment scheduling, high devotion to cleanliness and using modern technologies and best practices, procedure billings, and employee professionalism and friendliness.