My last two appointments with Sundragon Studios were both pre booked as I have been a customer there for a couple of years now. The first time I arrived only to find out that they didn't even have me in their records as being booked. I was given a lukewarm "sorry we don't know how that happened". As this was the first time this had occurred, I chalked it up to human error and just went home. My regular Massage Therapist contacted me to tell me NOT to book through the business and just text her personally to book my appointments. So we made another appointment and upon arriving for this rebooked appointment, I was APPALLED to find out that the appointment had been cancelled a week earlier as the Massage Therapist was not going to be able to come in but I was never notified of the cancellation! They didn't even bother to really apologize for this now being my second attempt to get a massage, showing up and going home not getting a massage. I have yet to go back as this was totally unacceptable to me. I understand that errors happen but I what bothers me the most is their total lack of feeling bad about it. The apologies were very lame and the staff didn't seem overly concerned that this was my second time there not being able to get a massage that I had BOOKED! When my Massage Therapist finally got a hold of me, she offered me a free massage for the errors of both bookings but I have yet to be back because, truth be told, I am concerned about booking anything with them. 0/10 for customer service from the employees at Sundragon Studios. I would advise anyone of thinking of using their services to look elsewhere first! Nothing is more frustrating that looking forward to a nice massage only to be told they don't have you booked and their attitude of "oops sorry oh well". I have read other reviews since complaining about this very issue of mismanaged bookings so my advise is simple .......GO ELSEWHERE AND AVOID SUNDRAGON STUDIOS! read more

The best massage I have ever had. My husband and I have seen a few of the therapists and are always very satisfied with the quality of the service. Excellent atmosphere and I love that the massage tables are always warmed up. read more

I booked an appointment a month in advance for Valentine's Day as a special treat for myself. I've been looking forward to it since the day I booked it. When I arrived at my appointment, I was sent away because they had double booked. They did not try to correct the situation, only asked if I wanted to come back some other time. As if I would ever go back there. read more