1. Sunday's Act II

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Glenshaw, PA

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Sunday's Act II

4.5 (2 reviews)
Closed • 10:00 am - 4:00 pm

Services - Sunday's Act II

Clothing printing

Signmaking

Sunday's Act II Photos

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17 years ago

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17 years ago

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Michaels

Michaels

(7 reviews)

$$

I experienced some of the worst customer service in recent memory at this Michaels location, having…read moredriven quite far to ask about their custom framing and get a quote for a very large, unusually shaped poster. My interaction with the sales associate who "helped" me at the framing station started off with me being told that the computer was "acting up" and that therefore I may be out of luck. After the machine somehow sputtered alive, I was then told that there was simply no way I could be given a quote without actually bringing the piece in (I had brought in the measurements I needed, but not what I wanted framed), because "that's how the computer does it." My explanation that I lived far away and that it was not convenient for me to come back had no effect on the associate's attitude. When I then asked whether I could at least get a ballpark estimate (within $20-25), I was told "no" (again, "because of the computer"), and finally, when I explained that I was shopping around at different framers and just needed to get a rough sense of their pricing, the associate just straight-up told me that Michaels "can't guarantee the best pricing"! At this point, I said my good-byes as politely as I could and left the store. It's appalling to me that a customer seeking to purchase such a pricey service -- probably a few hundred dollars at the least -- would be treated this way. I legitimately felt that this Michaels was not only disinterested in my business, but positively hostile to it. I will not be coming back.

If you do not already know, Michael's store sells a large selection of craft supplies, including…read morebeads, fabric, ribbon, paint, paper, artificial flowers, yarn, frames, craft machines, party supplies, home décor, etcetera. I recently stopped in to browse craft supplies for a project for a class that I am taking. I found many options for materials. Some of the prices were not the cheapest, but some other products were on sale or clearance. As I walked around the store, no employees said hello or asked me if I needed assistance. When I went to the checkout, no customers were ahead of me in line. The cashier said hello, correctly rung up my items, and told me to have a good day. This store is located in a shopping center that had plenty of parking spaces.

Sunday's Act II - screen_printing_tshirt_printing - Updated October 2026

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