I experienced some of the worst customer service in recent memory at this Michaels location, having…read moredriven quite far to ask about their custom framing and get a quote for a very large, unusually shaped poster. My interaction with the sales associate who "helped" me at the framing station started off with me being told that the computer was "acting up" and that therefore I may be out of luck. After the machine somehow sputtered alive, I was then told that there was simply no way I could be given a quote without actually bringing the piece in (I had brought in the measurements I needed, but not what I wanted framed), because "that's how the computer does it." My explanation that I lived far away and that it was not convenient for me to come back had no effect on the associate's attitude. When I then asked whether I could at least get a ballpark estimate (within $20-25), I was told "no" (again, "because of the computer"), and finally, when I explained that I was shopping around at different framers and just needed to get a rough sense of their pricing, the associate just straight-up told me that Michaels "can't guarantee the best pricing"! At this point, I said my good-byes as politely as I could and left the store. It's appalling to me that a customer seeking to purchase such a pricey service -- probably a few hundred dollars at the least -- would be treated this way. I legitimately felt that this Michaels was not only disinterested in my business, but positively hostile to it. I will not be coming back.

If you do not already know, Michael's store sells a large selection of craft supplies, including…read morebeads, fabric, ribbon, paint, paper, artificial flowers, yarn, frames, craft machines, party supplies, home décor, etcetera. I recently stopped in to browse craft supplies for a project for a class that I am taking. I found many options for materials. Some of the prices were not the cheapest, but some other products were on sale or clearance. As I walked around the store, no employees said hello or asked me if I needed assistance. When I went to the checkout, no customers were ahead of me in line. The cashier said hello, correctly rung up my items, and told me to have a good day. This store is located in a shopping center that had plenty of parking spaces.

Gifted Hands is a local chain store that has a few locations in the Pittsburgh area. This store…read moresells merchandise such as necklaces and bracelets, tumblers and glasses, wall signs and plaques, picture frames, hand soaps, hair clips, bags, cutting and charcuterie boards, babies' onesies, ornaments, greeting cards, etcetera. Much merchandise is handmade by artisans. I think that most products are geared toward women and that some products would be appreciated by men. I selected a wine bag, two bath products, and one greeting card. The prices of these products were low to moderate. The cashier correctly rang up my purchase, and she wished me a good day. This store can be a good place to find gifts for a family member or a friend--or for yourself!

We came here looking for gifts. The selection of items was decent; socks, jewelry, cutting boards,…read moreglasses, soaps, candles, hair accessories, and other miscellaneous things. We didn't find anything I was looking for (jellies/jams/other food oriented gifts). The price on some of the items that I considered buying felt a little steep although understand most things are custom made though I didn't feel the items I considered were worth the price. The gal working the register was nice, and greeted us, and told us to have a good day. Overall not a bad little shop.

The owner was very friendly and helpful. She kindly gave me several pieces of advice regarding how…read moreto improve my knitting skills as a new knitter. In addition to yarn, her store contains a lot of needles/accessories.

From the owner: Yarn Bits and Bobs isn't just a place to buy yarn—it's a place to belong. From social crafting and…read moreknit-alongs to one-on-one guidance and carefully curated yarns, we help makers of all experience levels feel at home.

Best place to get personalized gifts. They have beautiful unique gifts with amazing prices.read more

I have been using Embroidery from the heart for years and I can't say enough about Teresa! Honestly…read more, the work she does is great. I've had many gifts done and I've been happy with everything! I love things monogrammed and this is my go to place!

I recommend calling to confirm the store is open. The name on the storefront in WexFord's Country…read moreInn Shoppes plaza is Stamp & Art Bar PGH. The business also known as Stamp Fanci from its days located in Westview has been in business for years. What a gem of a store! The owner proves again the value of shopping local small businesses. The knowledge and expertise offered is priceless. Besides having a vast selection of stamping and card making supplies, they also offer classes (virtual at the moment during the pandemic). After my idyllic shopping experience, I feel enthusiastic to do more creative projects in the future and for sure will purchase my supplies here again.

Crafters rejoice! Paper, Pens, Stamps, Markers, Ribbons, and so much more! Marketed as a scrapbook…read moresupply store. Offers everything you need for the ever popular Cricut projects (reason we stopped). Although, they don't carry Cricut products "yet". Fairly priced and SUPER friendly! What you expect from a small local business. We will be back very soon. Even offer classes, which would be lots of fun!

This Hallmark store sells a decent variety of greeting cards, gift bags and wraps, bows and…read moreribbons, ornaments, some home decor such as picture frames and candles, and much more. Prices are moderate. During my visit, I saw many products for anniversaries, birthdays, baby showers, baptisms, graduations, sympathy occasions, thank yous, weddings, holidays such as Thanksgiving and Christmas, etcetera. One employee looked unhappy and did not greet me back as I was walking around the store. I found gift bags and Christmas cards to buy. I waited in line until another employee opened up another cash register. I feel happy with the quality and price of the merchandise that I bought.

What a beautiful shop!! The store was recently remodeled and has a great selection of gifts and…read morecards. Employees are always so friendly and say hello, and they are always willing to help me find what I need.

I stopped in to buy some yarn and felt more like I was an intrusion than a welcomed customer…read more Seems like the owner has a chip on her shoulder and could care less about being friendly. She apparently does not need sales.

Since I was on the West side of town, I stopped in to hopefully find yarn for a project. It was…read moreduring the week, midday and there was a class/group meeting there. The owner was very helpful in locating what I needed and I had to chance to chat with some group members. I wish they were located closer to the East End.

Ever since I read about Mustard & Relics in Pittsburgh Magazine I have been looking forward to…read morecoming here. I'm always on the hunt for something unique to add to my ever growing collection of kitsch. This place definitely delivers when it comes to the unique. It's a rather small shop, or maybe it's quaint. Whatever it is, it is warm and welcoming as soon as you walk inside. I happened in here on a rather bleak day outside and being greeted by the owner when I walked in really made my day. I really enjoyed chatting with her. It not only made me feel welcomed in here, but I also felt that I was more inclined to purchase something since she had shown an interest of my being in her store. There is so much to be found in here that looking around you definitely get nostalgic. I had noticed items that reminded me of growing up. Things that you don't give a second notice while growing up, but grow to appreciate later in life. Bowls that remind you of a family dinner, a toy that reminds you of a family member or just an item that reminds you of a time that you were carefree. Pricing is reasonable and in my opinion, much better than other stores of this type. Although you may not find those bigger pieces what you will find here are some pretty great items that you won't find elsewhere in the city.

I stopped into this cute shop during the Brighton Heights house tour. The space is tastefully…read morepacked with vintage clothing, accessories, art, and housewares. I was particularly enamored with the glasses and dinnerware in the backroom, and there was a wide selection of complete glass sets with pretty vintage designs. I will definitely be back to pick out a set in the future. I had no issues with customer service like a previous reviewer mentioned. I felt welcomed as soon as I entered the store.