Seeing the previous reviews, we had a very different customer service experience. I can see why this place only has 2 reviews. Assume they were written by the owner or family member. Really cheap merchandise at ridiculous prices. Horrid customer service.
We were not told that merchandise could not be return. Even though we told the sales person we are from Boston so she would know we could not return merchandise.
We purchased a pair of boots for our daughter after having texted her to see if she would like them. We didn't hear back after about 10 minutes and couldn't reach her so we decided to take a chance and purchase them. Again, we told the sales person we were from Boston and we weren't sure if our daughter would like the boots. I think she could have mentioned the merchandise was not allowed to be returned.
Literally 5 minutes after buying them, we got the text that our daughter didn't like them. We asked to return them and were then told no returns. The sales lady pointed to a really small sign by a part of the store we didn't purchase the boots near. We asked her to call the owner because the boots were $100 and they were the only thing in the store worth buying. She was kind enough to try but we were told "no." Owner kept insisting they have a no return policy. We though 5 minutes of ownership should have been taken into account. I have my own business and would never treat a client like this.
We spent over an hour trying to find merchandise in this store that would be worth the $100 we spent on the boots. It was a challenge as the store is filled with cheap, chacki-like stuff. If this is the way an owner treats customers, I would not purchase from her establishment. She treated us very unfairly. Cost us $100 to purchase items we didn't want because she wouldn't take back boots we bought 5 minutes before trying to return. read more
