My wife made an appointment because she had a lump in her breast. In general this is an extremely scary circumstance. They asked her to get a mammogram in the next couple of weeks. When we called Baycare they were booked out 2 months. My wife called to let the office know, and to see if they could help at all. They said they could not and we just have to find a place. That is fine, but apparently the woman who answered was extremely flippant. We were able to find an independent imaging agency for the next day. The results came back that the lump is a 95% chance for being malignant. My wife called and said she would like to book a follow up appointment to discuss the results. The woman on the phone responded with, "Why would you want to do that"? My wife said excuse me? The reply was if you know it says that then why do you want to come back in? First of all my wife is terrified. Second of all she received the results of the test, but expected the doctors to weigh in and discuss next steps. This is a hugely inconsiderate and unprofessional response from whoever is answering the phone at a women's clinic. After reading the rest of the reviews I am not surprised. My advice is that no one should ever come back here again. They don't really seem to care about their patients at all or providing any kind of decent patient support. read more

Excellent care by Dr. Torres and her staff. highly recommend this office. I moved away to New York for about 10 years and I used to use Dr torres back in 2009 now that I'm back here I went back to the office. She's so wonderful. She actually remembered me and my daughter recently had a baby and she also uses Suncoast women's care. read more

I was charged $48 upfront just to be told biopsy results that were already available in my patient portal. When I asked why this couldn't be a simple phone call, Dr. Kamila Malinowska responded with a dismissive attitude and a cold 'OK?'. The whole visit lasted less than 2 minutes. They clearly prioritize billing insurance and collecting copays over patient care. read more

I personally LOVE this office. It is up to date with technological advancements, the patient rooms are clean and spacious, and the staff are extremely courteous. I'm seen by Robyn, who is a nurse practitioner and midwife, for the last 2 years when our family relocated to Florida. From the very first appointment, she made me feel so welcome, cared for, and that the quality of my health was her top priority. I am very particular about my healthcare providers, and when I come to Suncoast Women's Care and have my visits with Robyn, there isn't a moment in time where I don't feel like my health isn't a priority. This office is top of the line and I couldn't recommend Suncoast Women's Care of Trinity any more read more

I reached out to Dr Torres' office in July Seeking information on hormone replacement therapy. I spent some time on the phone with her husband Javier. He was incredibly knowledgeable and did a great job explaining services that could be offered as well as her hands-on approach. My appointment was in mid September located in Trinity. It was quite a wait from July & not close to me. I understood this would require me to have more financial responsibility and redo labs which had recently been done. Based on my conversation, I decided it was worthwhile to wait. I wanted a provider that was knowledgeable. I was convinced she would be it. Finally my appointment day arrived months later! I left my house in oldsmar at approximately 9:07 for a 10:00 a.m. appointment. It appeared the practice was about 25 to 30 minutes away from my house. I utilized the waze application for driving since I don't live in Trinity. Unfortunately it took me to an area that was 2 mi away (near a 7-Eleven and another medical complex). I drove around for at least 10 minutes trying to locate the practice before calling at 10:43. I was a bit lost. The lady on the phone was super kind and said don't worry we've got you. She also explained where they're located inside of an area with a BayCare sign. I utilized Google maps and was able to arrive at 10:03 for a 10:00 appointment. All of my initial paperwork had been done online weeks ahead and the practice had all of my past notes prior to my arrival. The lady at the front desk stated since I was 3 minutes late she would have to ask the doctor for permission. She came back after a few minutes and stated they could reschedule me for the earliest in November. She stated the doctor made the final decision & there was nothing she could do there was no way they could fit me in any longer. I understand the practice perspective the last thing I wanted to do was push her behind on patients which is why I was willing to wait longer that day. This appointment was important to me. From a patient perspective,I literally had waited since July for this appointment in September. Being told that I would need to wait till November was unacceptable. I'm incredibly disappointed with the customer service at this practice. I would hope anyone doing business with Dr Torres' extend her the same level of professionalism. read more

Ashley and Dr. Torres were absolutely amazing! Got an IUD inserted and they were great they made sure I was comfortable and explained everything. read more

I have been at this office for about 9 years and have had great experiences with robyn and still love her and her care has always been top notch. The other staff has been so bad lately. I've called into the emergency line on Friday and i never heard back. I had to write a message Monday to get a response that could have been more in depth. I was driving an hour to this clinic but after the horrible service recently I decided it's time to find a new doctor that actually cares and responds to their patients. read more

Not sure why there are so Many bad reviews on here. I went for my first appointment and had a great experience!!!! I was taken back right away and had great service! Dr Torres was warm and welcoming and informative. read more

very rude staff, not a good experience at all. Tried ripping us off and just disrespectful over the phone.

The worst place I've ever been. They are very disorganized. They are rude. I had my pap smear in October 2023 and until today I didn't know the result and they didn't send it to my general doctor. There was no result on my Quest laboratory portal. Anyway, stay away from this place if you don't want to feel angry. read more

Overbooked appts. Waited over an hour. They seem to only care about billing multiple patients insurances and not the actual patient.

the care I received today from the team here was above & beyond. Dr Spinner actually listened to my concerns and was very caring. 10/10 staff & stress free read more

This place perpetuates the idea that women HAVE to have periods, even though I have been told by specialists, my mom and every other ob/gyn that having periods with endometriosis is a no no. The doctor basically coerced me into saying I would take a break on the pill every three months so my body could "clean itself"... even though that's not what a period is and even though the "cleaning" function is literally in my abdomen. Just in case you were a women that thought they had to have a period despite it causing you to lay in bed for an entire month before during and afterward... you need to see a different doctor and know that periods don't "clean" you because you don't develop a uterine lining when you take birth control continuously. Don't let a doctor tell you what to do if they want you to do something you know is painful and bad for you. I won't be taking any frigging breaks, as I need to actually be able to function in my life. And I will be finding a new doctor. Y'all need to educate yourselves, if you're part of the office and reading this, you're going to really hurt someone one day with your bad info. read more

DIRTY! Billing issues they refuse to fix! After several appointments being rescheduled by them my last appointment, that was pushed out two months after being rescheduled, was my Last time going there. The office is filthy and they are not cleaning in between patients. I was taken to "my" room for my procedure but another person was in there. The MA asked the other patient and the MA to go to another room. When they left I was put in that room. She ripped the used table paper and pulled down more paper for me to sit on. Did not wipe the table down first or the blood pressure cuff or desk that was just touched by the other patient and MA. I BELIEVE we are in pandemic right now! But Before this procedure could even be scheduled they had to call my insurance and find out how much it was going to be. I got the call and they said $50. I asked about my deductible and that I had not met any of it. She said nope, insurance said it's covered and you only pay $50. I said ok, let's schedule it then. Well, the girl either lied or didn't know what she was talking about or doing and I got billed $1,300! I contacted the office and was told that's your deductible it was billed right. I said I know, I asked about this when I scheduled and was quoted $50 and had a whole conversation about my deductible and was told it was ONLY $50. I basically was told oh well pay up. I get I have a deductible, THAT IS WHY I ASKED ABOUT IT! But they said no but that was wrong. They lied. Now I'm stuck with the bill and they refused to work with me on it. Not the first time an issue came up with them and billing. Another time they tried to bill me another $500 for a ultrasound. I told them no check again. I only have $150 left on my deductible. They said, oh you're right sorry. Their insurance people have no clue. With the billing issues and the office being disgusting, dirty and stuff stuck everywhere, I'm not going back! read more

Horrible service! Had a 2pm appointment. Got undressed and waited over 30 minutes, naked, in the room waiting for the doctor to come in. Even the computer screen logged the session out for inactivity. At 3pm, I finally got up, got dressed, and left. I even told the billing clerk at the front desk to remove my entire data file from their computer. They better not bill my insurance for doing absolutely nothing but wasting my time! What is wrong with all the physicians' offices in the USA? Doesn't anyone give a crap about providing good service anymore? It doesn't look like it. Not at this place, that's for sure. read more

I've been coming here since 2017. They are always quick , knowledgeable & caring. They listen to concerns & do what they can to accommodate. Highly recommend! read more

Apparently they are taking over for Bay Area Womens care since Dr. ST, John has retired. I have called 4 times in the last 2 weeks leaving a message to set an appointment..unbelievable unprofessionalism NO RETURN CALL. Thanks to both offices for leaving patients high and dry. Florida health care at its finest. read more

I cant say anything about the practice, however, what I will say is that the Business owner Javier Berolo refused to send my medical records to my new doctor, never had this issue in my life!! I use to be a patient with Dr Elsa Hale who was the BEST under a diff practice name and my new doctors have been trying to get since January, freakin insane!! Since my doc office advised me that he refuses to send and tells them to go to some portal they dont have access too to retrieve records, I decided to call and speak to him personally. He advised when I was speaking to him that he did not refuse and yes they need to go to some portal, needless to say when I mentioned about getting my doctors office on the line so we can all be on the same page he seemed to get irritated and said No he will contact them and get this resolved. I told him I have been waiting long enough since January and this is my personal information that I have every right to get transferred to my new doctor. I asked if I could pick my records up and he said NO everything is digital!! So my info shld be on a USB or something and I should be able to get. This phone call only took more of a left turn because he has no right to not give me my records!! And thrn when i hung up on him he called me back from some number that I did not call just to tell me he did not appreciate me hanging up and so forth, which was so unprofessional!! I told him my records need transferred or I will contact local authorities on him. He said oh thats great now your threatening me and then we disconnected. This man was so UNREAL and made me so frustrated which was prob his intent. What I found out yhis is a private practice that he is the Business Manager so no wonder he treated me the way he did!! I want to report him to someone not sure where or who but I am not going to give up and I still may get a lawyer involved as well!! read more

I always feel very comfortable when I go to visit Dr. Wanda's office. The people in their office are very helpful and so nice. Dr. Wanda is the best to check everything that needs to be done. She had this new assistant that will be helping her. She did a beautiful exam, and I was very satisfied when she was done. I have to say, Dr Wanda never left her side. She was there in the room until the exam was over. I did say that her assistant was really good, which made Dr Wanda happy to hear that. I do have a lot of trust in Dr Wanda. I've been going to her for many years, and I wouldn't change her for another Doctor. Dr Wanda is the best! read more

Chanel is AMAZING! out of all the staff and dr's she's the best. She's extremely sweet and answers any questions you have, She delivered my daughter 11 months ago and i will definitely go back to her in future when we have another baby. I switched to this location from a different one due to how the staff and dr's were treating me. I would recommend this location and chanel to anyone. read more

Dr. Torres did an excellent job with my twin delivery. She was attentive and respectful during my prenatal care, and worked hard to see that I got the natural delivery that I wanted. She was by far the best doctor I have seen for any of my five pregnancies. I would recommend her to anyone who asks, especially if they are pregnant with multiples. read more

Let me begin by saying the doctors are wonderful! I didn't have the smoothest delivery but they did an amazing job. But for a full 9 months I dreaded going into their office for check ups. From waiting to be seen for an average of 20-40 minutes every time to the staff that could care less if you were there, it made for a miserable experience. It's unfortunate that the staff had such a large influence on the practice, I really liked the physicians. read more

I have always had a good experience. I had no problem setting up an appointment over the phone. Dr Torres is wonderful. She's been my OBGYN for several years. read more

Worst experience ever from the office staff not returning calls to the manager of the office. So glad I had made an appointment for a second opinion because I was misdiagnosed to have surgery to remove a cyst on my ovary. If you want a place that will answer the phone and a doctor that understands then you should go to Womans Care Florida and not this joke of a practice. Do yourself a favor and don't go to this incompetent office. read more

The doctors are great. Sometimes there's a little bit of a wait which being a doctors office who hasn't come to expect that. The biggest down fall is the office staff is unpleasant. They act like you are a bother and inconvenience. I had a question about my appointment where I stood at the window being completely ignored and finally I was asked if I checked in. "Yes, a hour ago." "Then have a seat" The entire time speaking through the glass because it would have been too much to open the window and speak to me like a human being. It's also nearly impossible to reach the office over the phone. Everything has to be done through their Web portal. I give the Doctors a high rating, just be prepared to deal with the staff. read more