No wait. Pleasant staff. Great doctor Very informative…read more Explains procedures and reasoning for treatment

Very disappointed. My daughter and wife have been going to this office for a few years now. I have…read morenever been in. This was my first appointment when we scheduled our appointments. The office made an appointment for 9:30 at 9:45 AM. We were prompt in getting there on time, filled out all documentation ahead of time since I was a first-time patient. They took my daughter first and had allocated a room for me to be seen after, even though my appointment was for 9:30am. After my daughter was seen, I was taken to my room to be then told, my appointment was canceled and need to be rescheduled. This office has lost all future business from my family. Horrible experience for a first time patient.

Found this clinic through yelp! And boy am I thankful. This was actually my first dermatologist…read moreappointment and I am very thankful I came here. When I first called, the receptionist was kind and that is always a good sign for me. When I actually came to the clinic it was easy to locate and parking was plentiful. I saw greeted nicely when I walked into the clinic and that is important for me. So often at Doctor's clinic's it is easy to feel like just a number but I appreciate when they value each customer that comes in. I was seen before too long and the doctor came in shortly after the nurse spoke to me. The Dr. was sincere, efficient, and knew what she was talking about and knew how to explain it to me. Overall, I recommend this clinic for any of your dermatology needs! Thank you Adavanced Dermatology.

This practice I would not take my DOG too . I made an appt. took my morning to be on time. Im…read moredisabled so get around is a project. I arrived at the lobby. Sign Said no elevator on second floor . I had to get on the phone taking 30 minutes , multiple long buttons and pushef this or that. Finally a receptionist came down flight of stairs saying it's the building, well I said " you can call patients and tell them" if elder or disabled no elevator? Of course , not . My was morning shot, then I was billed a no show of $50.00 which I then had to call Humana and they called with me on line.( I was there on time.) Then he had to advocate for me. How uncaring and careless for patients. To beg off a false charge.The front office staff so wreckeless. Called to quit this practice and still receiving calls to contact them. Furthermore the male DR. Is only there limited days so wait for appointment . The female sees you in a quick cold manner after $ only. WELL if you want waits on the phone, charges that are inaccurate, front office staff unorganized, and headache. My only mission was to see a Doctor. GO HERE!!!! Waste your day on phone run around.Good Luck with elevator. I have spent more time on the phone, down stairs, insurance , only wanted 30 minutes skin well check. I quit... OH DONT FORGET TO TIP. They charge you extra money . Little charged here and there to line their greedy practice. They make my skin crawl... Is all they do for my skin. There are dermatology right down the street several . I m checked out of this $$$$$ opportunitist $$$ place.

I've been going to this place for 5 years and they are very responsive and detailed with my annual…read morecheck up. Really nice people to work with.

First I went for my yearly checkup. Located a growth on side of my right neck PA said too near…read moremany delicate nerves will have Dr remove it Make new apt to come back and she doesn't even know why I came back!! I reminded her what she said and then she informs me not possible must go to plastic surgeon??!! Don't know if they are on drugs or just don't keep track of what they say!! I didn't find this medical person competent whatsoever !! Avoid them!!! Hope growth is not dangerous!!

Long time client 15+ years. Great experience from scheduling though out process. Make the annual…read moreprocess thorough and efficient.

I've been going here for years. It's very difficult to get in to see Dr metz anymore. I loved Judy…read morebut she retired. Lady I saw did great job freezing off mole. Staff friendly!!

I had my annual appointment today to get checked out. I really enjoy this office. The location is…read moreconvenient right off Hodges in a fairly new building with good parking. The building and office feel clean and new. The receptionists are friendly and efficient. The doctors performing the skin exams are warm, friendly and feel knowledgeable. It can be very difficult to reschedule annual exams (like no openings for 2-3 months) but they said they will take appointments for issues same-day or week. Haven't tested that theory!

Worst experience I have ever had with a medical billing department…read more After multiple phone calls and callbacks, I am now being held responsible for the full cost of a service despite having insurance. I provided updated insurance information, which was received by the office, yet the claim was never reprocessed. Instead, I discovered the issue one full year later when I received a bill in the mail for $271.00. I have been a patient of Dr. O'Connell for over eight years, and both of my daughters have also been treated at this practice. Unfortunately, this situation has left an extremely negative impression. I went out of my way to work with my insurance company to have the claim reprocessed, only to be told that it was rejected a year later because my old insurance allegedly denied it while "awaiting COBRA." Had anyone simply called me at the time, this could have been resolved immediately--especially since my daughter was actively being seen by the practice during that period. Instead, I am being punished for a billing failure that was completely out of my control. This charge is outrageous, the lack of communication is unacceptable, and after years of loyalty, I am finished with this practice.

Caring staff and doctors. Lovely facility in a former restaurant…read more One complaint. They need signage to direct patients to the correct entrance door. My 84 year old husband climbed the big grand staircase only to have to descend slippery marble stairs inside to get to the reception desk. A simple sign would help enormously.

No one wants to hear they have any cancer even skin cancer! If you've lived in the sun as long as I…read morehave the best you can do is be checked regularly and follow what the doctors says. My mohs basil cell cancer surgery went well and Dr. Howard did a real good job and now 6months later they wanted to do a little "laser" touch up and it was here. What a place it was too...I thought I was at an Italian Villa and turns out...it was a fancy Italian restaurant they bought...lol! I think it's great businesses take over other businesses buildings w/o tearing down a place to just rebuild. Maybe they might want to open a cafe here for others to enjoy the beauty interior snd outside patio snd views of lake in back...maybe?!? The staff was pleasant, the technician was on time and quick so all was good in my book!

Had the best experience here! Dr. Greenfield, the front staff and the nurse were so kind,…read moreinformative and answered all of my questions and concerns.

Highly recommend! Was able to get in the same day and immediately the doctor knew the issue, the…read morecause and the solution. Felt heard and that she really listened, and explained the issue so I could understand it. Would definitely come back!

Professional, knowledgeable and always listening. Carolyn on staff is genuine and is always so…read moresweet and efficient. Great place to be!

This is one of the best doctors I have ever seen! He actually listens to what you say! He took time…read moreto look at my skin, ask questions, assess me , then treated the problem. I asked if he had samples and he loaded me up since I didn't have a job. Great personality, great staff and great service!

How often can you step into an establishment and say you felt welcomed by each and every staff…read moremember? I'm thankful to have experienced such competence from such endearing people. Literally, every last person I came in contact with at Laser Skin Solution Jacksonville has not only been knowledgeable, but authentically glad to help. Not to mention, you definitely won't find someone as brilliant and dependable as Dr. Jill Lezaic to entrust with something as important as your face. Can't speak highly enough about how amazing my experience has been there. I had terrible hyperpigmentation all over my face and after coming in and being offered a great deal on a Pico Genesis package my skin is clear. I mean my skin has completely improved in every way possible. Smaller pores, my what was severe hyperpigmentation is now almost nonexistent, breakouts have decreased significantly and when I do breakout the bumps are fewer and smaller. To put simply, I definitely recommend.

I really enjoyed the few times I visited this salon for a facial but their customer service is…read morehorrible. Every time I've scheduled an appointment, they just cancel it without calling me to discuss rescheduling. I've had to reach out to them. Once again, they've canceled my appointment without calling me to inform me or attempting to reschedule. I won't be going here again.

Pretty bad. No established priorities. No appointment policy. Doctor tends to denigrate the patient…read moreand minimize patient's experience. Forget about solving your issue.