On March 26th, I had an appointment with Dr. Abrouk to have the stitches removed from my leg biopsy. He prescribed medication for scarring. Dr. Abrouk asked if there was anything else I needed assistance with. I asked him to examine the puffiness under my eyes. Dr. Abrouk said he would prescribe Tretinoin compound medication. He said put a thin layer under my eyes. I received the medication in the mail, I sent him a message on the patient portal asking if he could confirm the medication and how to use it, he did. On the second day, my eyes began to burn, I was in excruciating pain. My tears were burning my skin. I tried to contact Dr. Michael Abrouk, via patient portal and phone, but he didn't respond. I made an appointment with my primary care doctor and was told that I had a chemical burn. My eyes were red, and my skin swollen and distorted around my eyes. I was prescribed an ointment to help the pain. I made a follow up appointment with Dr Abrouk, I now have new dark marks, blurry vision and swollen eyes. Dr. Abrouk said I had an allergic reaction, but I could use the same medication he prescribed for my face to help clear up the dark marks on my leg. If I'm allergic to it, then I should not be using it at all. During the visit he made me feel very uncomfortable as he kept touching my leg when there was no reason as this visit was for my eyes, which really disturbed me. I had three different doctors confirm that I have a chemical burn on my face and that this medication is never to be used under the eyes. I believe Dr. Abrouk's lack of care for my issues concerning the area under my eyes and his inappropriate touching of my leg was deeply disturbing. My primary doctor referred me to another dermatologist, and I was told that I have a chemical burn and Tretinoin medication is never ever to be used under your eyes. I am currently taking additional medication, anabiotic's to help repair the damage under my eyes. My face is still swollen, I would not recommend Dr.Michael Abrouk to anyone. His lack of knowledge and compassion is appalling. I
will never trust him with any issue I have. He should never have touched me anywhere that was not an area of concern. I thought this ordeal was over, however, after checking my Patient Portal I discovered Dr. Abrouk had added another prescription. I called the office but could not get through for several days, so I decided to go to the office and ask my questions about the prescription. One of the nurses took my information and said she would be back in a moment. She came back 25 minutes later and said she was not able to get an answer as to why the new medication was loaded to the portal. I requested she call me once she spoke to Dr. Abrouk, however, it took two weeks for me to get a response. This is indicative of the lack of professionalism of this office. I would not recommend Dr. Abrouk to anyone. Because of Dr. Abrouk, I now must see a Dermatologist to correct the new issues under my eyes and an Ophthalmologist as I have blurry vision and the area under my eyes is still swollen.
Dr. Abrouk is the worst physician I have ever encountered for several reasons; poor judgement, unprofessionalism and no empathy for his patients are just to name a few.
Regards, Mrs. Lorena Woods read more