Suncoast Credit Union is the best financial entity I have ever dealt with. Their employees actually care about you and your needs. They saved me twice from near disaster in my financial life. I purchased 2 car loans with them where both were very pleasant experiences. I am dropping Chase Bank - that is how good they are! read more

I sat in the drive through for 1 hour then I left and went to my other Bank this is nonsense How to discipline your staff

Sat in drive thru for 20 minutes while they serviced the machines, so I left. Now I'm back and you think with all these unemployed, stay at home people, Sun Coast would have more tellers!! Now waiting another 20 minutes!!!!!! read more

This is one of the worst banks and definitely one of the worst branches of banks I've ever dealt with. In fact, I wanted so badly to make certain everyone knows this that I am not only wasting more of my life writing about this bank, but even added the branch to Yelp as it didn't appear before now. First off, let's talk about my big belief in doing as much local business as possible; hence how I ended up choosing Suncoast as they are one of the few FL banks that aren't yet consumed by someone else. Next time, perhaps I'll do more research because things that seem like normal for any bank evidently don't apply here... Now, let's talk about the insanity associated with opening an account here. Their process (or lack of) is absolutely absurd. I went to open an account for my business, I was stopped in my tracks because all shareholders of the company have to be physically present to open the account and sign signature cards in the presence of a bank employee at the branch. Really??? Any other institutions the solution to this is Express mailing paperwork to be notarized and then resubmitted. I should have know right then what I'd be in for... So next time my business partner came to town from VA, we marched down to open the account... before we began the process, the banker hesitantly informed is this takes about 90 minutes; wanting to make sure we had time. Though this seemed excessive, we assumed this to be because wanted to open up credit lines and also apply for other business financing... ...Well, it didn't take but so long to realize the reason it takes forever to open an account isn't because we Had 3 things to accomplish, but rather because the bank account paperwork requires the banker to enter the same info over and over again on like 10 different screens... literally a hand-written application with copy paper CIRCA 1983 to duplicate info would be faster to process the account paperwork. Once completed, then he began the credit line paperwork... get this, only to find that while they are more than happy to let you open an account and make deposits, because not all the shareholders are FL residents, they will not allow you to open credit lines or loans. Needless to say we were pissed as we would have never wasted half our day opening the account had this been disclosed up front. In fact, by then the only reason we didn't close the account was because we already wasted more than 2.5 hours here. So beyond the bank itself being terrible, the branch itself is equally bad. Any given day, that have 1 person splitting time between the front counter and 2-3 drive thru's. It's nothing to have 1 car in front of you and it take 20-30 minutes to make a deposit. Recently, they literally had 1 person working the front and drive windows at 2Pm on a payday Friday??? WTF??? Anyway, I've wanted enough of my life dealing with his bank and now on this review... I'm out... and will be out of the bank soon. As a follow-up to my first review, this credit union absolutely sucks... still. We've banked with them for now, one year... We've been in business for 11 years... We've got an excellent Dunn and Bradstreet rating... We've never had a balance below $10,000 in this account... Yet even though we had $70,000 in our checking account today, they placed a seven day hold on the check we deposited for significantly less than what our balance was. Clearly they are using our money to collect interest by holding the funds in a house account... I mean, even Wells F. doesn't pull a 7-day hold; especially on a business account. It's 2018, checks clear the bank within 24 hours of being processed... even large ones. Give me a freaking break people, will be closing our account once this check clears. read more

Can't speak specifically to this branch, although they're not overly friendly. Suncoast as a whole is a disaster of a credit union. There is next to no customer service. I applied for and received a loan, went to this branch to sign paperwork, had to goto another branch to get a debit card, then a few days later I'm locked out of my account. I call the 800 number and after 30 mins am told I must go into a branch and present ID to get the flag resolved. I already presented my ID digitally when I applied for the loan online, I then did it a second time while speaking to them on the phone during their review process, did it a third time when I signed paperwork, then lastly a four time to get a debit card printed. I refused to show them my ID a fifth time! Told them to cancel the loan, return the money (already in my account), and close my accounts. No one called or emailed saying they needed to see my ID for a fifth time, I had to call about not having account access to figure it out. This was for a HURRICANE DISASTER RELIEF LOAN! Something I, and many others, really need. Luckily I have other sources. This experience was my third time trying to get an account at suncoast. The other times they gave me such a run around I just walked away. Should have known better this time. Too many other financial institutions to pick from to have to deal with this BS. Now I have nothing but a hard credit pull on my credit to show for this experience. read more

Not prepared for there customers, never enough teller help. Very frustrating! Too short of a statement i think everyone understands me.

Suncoast's process of opening new accounts/obtaining pre-approved car loan docs is totally archaic - they must recognize their clients' time is valuable and get caught up with today's technology in order to make banking processes more efficient and less time consuming. My husband and I were stuck in this branch for over two hours opening a new account/getting our PRE-APPROVED loan docs. Additionally, the customer service is absolutely awful! The staff is unfriendly, unwelcoming and rude. We have a new car loan with them, but will stick with Chase for all of our other banking needs. read more

This is the worst branch I've ever been to with suncoast. I've never had bad customer with suncoast until I came to this location. HORRIBLE! Please don't even try to come to this location save the gas and time. Spent a hour in the waiting room to be called. I had to go to the teller to ask what the hold up was. While all the associates were standing in the office laughing having personal convos. Worst customer service EVER. I don't even want to rate them 1 Star. Unfortunately I have to so I can post this. read more