Let me start with the good, the staff I have interacted with here are very polite and apologetic.
Now the not so good.
I have used this business twice now. The first time I picked up the equipment and traveled ~15 miles home only for the thing to die within an hour. They were very nice and sent out a technician. He couldn't fix it after several attempts of running back and forth. They picked up the equipment a few days later and refunded my fees.
Today I had a confirmed reservation so I went to pick it up. Apparently they are holding some sort of event or meeting for Sunbelt employees so they took ALL the parking spots. You would think the people working would park somewhere else than take up all the spots in the lot.
I ended up parking in the driveway.
I go in to pay for the equipment rental. I find that I was told incorrectly the number of accessory bags available. It happens, okay.
I go to the loading area and the guy tries to load the wrong equipment. I show him the paperwork and he agrees it's not the right thing. He takes it back and I never see him again.
The lady who helped me at the front desk comes out to me after some time and says they were broken into last week and that must have been something they stole. It's about 300lbs and on a pallet. Ok not her fault. So I leave empty handed yet again.
If you have a business, how do you not do an inventory of equipment after being broken into and things stolen? I get maybe not doing every small item but a 300lb machine should be accounted for.
That's my impression on how this place is managed. The left hand doesn't know what the right hand is doing.
If you have the choice, I would recommend going elsewhere. read more