If you are looking for a safe and clean facility for your loved one, then look no further! My…read morefather has resided here with White Oak for many years after moving from another local retirement facility. Here at White Oak, he receives personalized, daily care by consistent and kind staff. Catherine, the owner, is very responsive to my father's needs, but also to my needs and questions as well. The food looks and smells amazing every time I visit! We are very lucky to have White Oak Villages in our lives.

Charleston is the best thing my parents did for themselves and their children. I sleep well at…read morenight knowing my parents are in a great place. Charlestown has served them well in every stage of their aging process, from independent living to assisted living to nursing home. My husband and I can't wait to move there in 15 years. No more mowing the lawn or clearing the snow plus someone makes one meal a day for us- who can complain about that. Throw in entertainment and they have the complete package.

My parents never lived at Charlestown, moved out of state and are now deceased. But, you can…read morenever, ever stop their junk mail. I called to ask to remove my parents names, but the person who answered the phone chuckled and said something like - I doubt if they will stop. How marketing driven and insensitive is this company?

This retirement community is simply wonderful! I highly recommend those looking for a lovely…read morecommunity for their loved ones to visit Heartfields at Frederick! No question about that! Besides the home being filled with terrific residents, having a clean, cheerful and bright environment, the staff should be much praised! Let me share...For almost 20 years, I have visited Heartfields Frederick to sing for the residents. I do this for many communities and this particular community has really touched my heart in a deep way. The Activities Coordinator, Melissa Hanshew, who has been an employee there for over 22 years (the longest employed worker there! She started when the building opened! ), is simply amazing! I see her genuine love for her "extended family"! I observe Melissa's passion to serve the community residents and as a result, these people's smiles are always ignited like the sun! They are always happy! Frankly, it's beautiful to watch every time I visit! They love this woman and they are genuinely happy! When I come to Heartfields, I can't wait to just observe that special connection that Melissa has with her residents! As she encourages people to attend the event, I notice how attentive the people are to her. They respect this recreational coordinator, they trust her with their lives and yes... I see that they love her as she clearly loves each and every one of her residents as like with her personal family! Melissa makes each person feel a part of the community circle. She is always attending to their needs and making them feel comfortable and appreciated! I love the decorations that adorn the activity room and other places throughout the building to make the place pop with energy and vibrant life all about! Melissa and her staff always make the community happy and festive throughout the year from what I observe! There is diversity and creativity with each program that I have been a part of and I am extremely impressed. I truly get the impression that Ms. Hanshew is using her activities skills and budget in the most wisest of ways to facilitate establishing the highest level of morale and happiness that a community could ever experience! I see how Melissa is so hospitable in the way that she personally serves each resident and or instructs assistants to help with the tasks, as well. I am also very impressed with how her "family" treats Melissa like their very own daughter! They love her! Everyone does! I also see how well she gets along with other staff members. She's easy-going and you feel so at peace when you talk with her. You feel accepted and not judged. She's a true kind and compassionate human being in the finest way! The residents excitedly make their way and joyfully take their seats every time! They have this look on their face when Ms. Hanshew communicates with the people. It really warms my heart. Lastly, I have noticed how well organized the activities coordinator is. The calendar is always filled with fun events, projects etc.. And it appears that everything is very organized and well orchestrated every time I am present! So, I could keep going on and on about Melissa and her excellent staff but that would take an entire day to do so. The long and short of it is that your loved one will be extremely happy and fulfilled at Heartfields and especially because of the way that they will be cared for in the Activities Department! No question, they will receive much wonderful stimulation and fulfillment with what's going on under Melissa Hanshew's leadership! My hat goes off to her and her long tenure at this community! Congratulations Heartfields!

I would rate lower if I could. My mom entered the facility fully able to do all of her ADL's. 5…read moremonths later she was confined to a wheelchair, unable to do even one ADL on her own, and eventually ended up in the hospital, nearly comatose. Why? Because Heartfields decided to increase a medication (without consent) that has very dangerous side effects, including increased risk of stroke, agitation, weakness, shakiness, in addition to many more scary effects, including death.  When my mom protested having her pants and Depends yanked down by over worked care givers, the executive director asked me if her behavior was due to prior sexual abuse! Um, no. Like most human beings, she just doesn't like her clothes removed without consent.  Also, for those that aren't already aware (I sadly wasn't), Maryland doesn't require the caregivers (the front line staff that will predominantly be caring for your loved ones) to have ANY type of skilled training/certification and they are allowed to care for up to eighteen (18!!!) residents at a time. Heartfields confirms they are assigned 16-18 residents per shift. No wonder they are yanking off residents clothing, they don't have time before they have to move "on to the next one". Even though the state doesn't require it, Heartfields could train their staff better. In fact, therapy tries to provide guidance, but it falls on deaf ears. They run their facility more like a prison than a health care facility. The caregivers are also doing housekeeping in addition to caring for your family members, and unfortunately, many are just physically unable to do this demanding type of work. I could go on about how they refused to meet with me for 4+ months about the $8,000+ overcharges they erroneously charged us (they eventually removed it), or how they continued to ignore our requests to remove feces covered wastebasket in my mother's bathroom for weeks until I physically had it thrown away, or how the staff stuffed my mother's clothing into a full size trashcan, despite her having a perfectly good clothes hamper and a laundry basket....but I think this is enough for you to get the gist.  We reached out to the executive director, regional director, and filed a formal complaint. We were told an internal investigation would take place. Sadly, almost a month later, and still no one followed up even after reaching out multiple times for a status update. It seems leadership doesn't seem to care, and we doubt anything will change.  Finally, when we moved my mom out yesterday, we were shocked and saddened to learn FOUR residents died last week. 4 out of approximately 30 residents, that's 13% of their population! Please let that sink in before moving your beloved family members here, and entrusting them to Heartfields staff.  I'm happy to discuss concerns with anyone thinking about moving someone they love here. Please feel free to reach out to me directly.

My mother lived at North Oaks (including in the Autumn Ridge [Assisted Living] section) from late…read moreApril of 2014 until her death in late October of this year. She was in the Independent Living section during her first nearly-three years, and that's where the majority of problems transpired. There was a significant unresponsiveness of "in charge" personnel on multiple occasions: #1: One time my mother fell in her apartment and fractured her wrist. She called me and I got the Security guy to go up there, and he had an aide sent to my mother's apartment - but even though I'd already arranged for my nephew to go there and take my mother to the hospital, the aide *refused* to wait (a short while) until he arrived. #2: Another time, an aide forgot to go to my mother's apartment to dispense her medications (fortunately I was able to get a nurse from the Assisted Living section to go to my mother's apartment). #3: Another time, an aide became angry that my mother had already taken her pills before the aide's arrival (my mother had waited much longer than usual), and the aide - in retribution - didn't dispense my mother's next pill (which was *dangerous*) and she also didn't put out my mother's lunch foods (the latter needed to be done temporarily because my mother's broken wrist hadn't yet healed). Fortunately that aide was fired - but another time, the aide never went to my mother's apartment to dispense the morning pills. #4: My mother was erroneously billed for several things and multiple people kept refusing to delete those charges from her monthly bill (I handled all of those things - but the amount of time and effort required to contend with all of that was absolutely inexcusable). North Oaks has been under new management for more than a year and the situation seems to have improved - and admittedly it's probably a better place than many other facilities, which is why I'm giving four stars when otherwise I'd only give three. Meanwhile; during the 6 2/3 years that my mother lived in the Assisted Living section, there was a significant shortage of personnel during much of that time and a significant turnover of senior staff - although to be fair, covid had commenced about 3 1/2 years prior to my mother's death and therefore the former situation was typical everywhere. A few of the nurses worked there for a long time and they were wonderful. However; the ongoing staff shortage necessitated my needing to hire private aides ten hours/day for about the last 2 1/2 years of my mother's life, because it wasn't safe for her to be left alone for most of 24 hours/day - and she'd fallen in her room and broken her hip when left unattended for several hours before I'd hired the private aides (and I'm still devastated to remember that she was crying out for help and it took eons for someone to respond), so that was the precipitating factor in needing to hire private aides. Needless to say, the cost of those aides was exorbitant when combined with the cost of the facility.

My grandparents moved here and had an absolutely horrible experience. From the moving process, to…read morehaving property stolen, to being uprooted for renovations and moved into a dysfunctional apartment, to the abusive dining staff (only in the early morning when the families aren't around to witness - but I did), to the management that puts residents off expecting they'll forget the problems or just give up because they're old... this place is the pits. Living there was hell for my grandparents and certainly not a welcome experience in their late stage of life. North Oaks does a very good sales pitch and presented quite well but after the money is in the bank, the contract's signed, and a few months into the daily life their true colors start to show. After moving out. receiving back their "return-of-capital" returned took an excessively long time and required much follow up. Moving into this property was my grandparents' final plan. The stress that living there caused gave my grandfather health issues and lowered their quality of life. We wound up moving them to another (IMO far better run and significantly cheaper) retirement center at their request despite the cost and hassle because the conditions wound up being too hard for them there. Moving again caused them further hardship. Be very wary when considering this property for a loved one. Things aren't always how they appear to be from the outside.

Sarah's Loving Care is a great choice. This Company can provide all of your loved ones needs plus…read moremore . True definition of compassion.

This place came highly recommended to me. Apparently Sarah's "girls," as she calls them, look in on…read moremany residents at Augsburg facilities. I was looking to have care of multiple levels. I needed cooking and cleaning twice a week by lower level healthcare professionals (really just capable, kind, people), and then I knew I would need visits by a nurse practitioner on perhaps a monthly basis when I had health crises. Sarah, the owner, appears to be a CNA or layperson. My understanding is that she used to do home health care at one point before deciding to go into business for herself. At any rate, she was pleasant enough, but the process for arranging appointments soon proved cumbersome. She has no electronic method for either making or confirming appointments. This meant that it took four phone calls for each visit we set up. In addition, we set up visits that she then changed by mistake, and subsequently raised her voice at me about for an extended period of time. Overall, I spent more than 100 minutes on the phone with her, and only saw one provider one time. This was irritating in general, but one day, when my pain was extremely high (definite 8-I had taken all the pain medicine I could, I was lying on multiple ice packs, and I still was in burning nerve agony and writhing with nausea), she called and insisted on a drawn out conversation to go over the schedule yet again. I told her I just couldn't. Not that day. But i could text. And that I probably would be able to talk the next day, but not right then. She told me she couldn't be my provider if I refused to carry out business over the phone. That "everyone is texting" and that's not how she conducts business. I don't know what sorts of patients she has worked with in the past, but obviously she hasn't worked with patients in severe pain before or those patients have had caretakers who dealt with her for them. I texted her a copy of a pain scale that delineates what happens at pain of 8 and 9. Conversations become impossible at those levels. But no, she "had been caring for patients for 25 years," understood pain management, and suggested I get a nurse specifically to manage my pain. I do not need a nurse to come to my house to manage my pain. I have a team of doctors, nurses, and physical therapists already doing all they can. What I need is someone to come to my home to help me do things I cannot do for myself, and to do so without adding to my problems. I expect "regular" people to have difficulty with the concept of pain, but I am saddened that a home nursing agency cannot comprehend what a pain patient would need. I will be looking for new agencies. This time I will hire a more professional cleaning and cooking outfit, and will hire a much more professional home nurse. Perhaps it is my fault for believing that someone without a solid understanding of my illness would be able to have empathy toward me, and thus adequately meet my needs. I will specifically look for a nursing agency run by a MD, DO, or NP--someone who might realize that the pain of my illness is known to be worse than that of cancer and just about any other disease out there. And when I say I just can't, I really mean I can't.

Transitions Health Care Oakland Manor is full of caring , loving staff. Their activities director…read moreplans fun activities for their clients and the residents look well-cared for. if you need a place for a loved one, check them out.

This is the worst place I have ever been in. The attendants are NOT attentive to the patients. Most…read moreof the workers seem to have the attitude that "I hate my job and don't want to be here". This carries over to the clients. Their meds are not given according to the Drs directions. My Aunt is there and is absolutely miserable. Trying to find other placement for her. I would not recommend this facility to ANYONE.

I want to begin by stating that the nursing care I received at Mays Chapel was compassionate and…read moreexcellent. My praise for them, ends there. I had a stroke. Physical therapy told my husband and I that I would never walk again and stated that I really neededto be trained to live in a wheelchair. To make a long story Short, I am now an outpatient physical therapy. Though I spend time in a wheelchair, I am learning to walk and will be able to do so with a walker independently. Additionally, the medical Director came to my husband and I and told us that I was dying, and should be placed on hospice. that was two years ago. All of my doctors are completely confused as to why he would've came to that conclusion. When we refused hospice, and refused to accept that I could not be taught more independent living, they discharged me. The facility itself is beautiful. It is clean and well-managed. However, they did not provide what I needed from them. Have they done so, I believe that I would be further along than I am now. Again, the good news is that I am progressing dramatically at this point.

After my 90+-year-old mother was hospitalized months ago, the hospital recommended that she not…read moreimmediately return to her assisted living facility, but instead, they said that she should go to a rehabilitation facility. It was arranged for her to go to Lorien Mays Chapel. I am writing to tell you that Lorien Mays Chapel was very disappointing and that my mother dramatically deteriorated there. Although they say the right things and have a lot of staff with all sorts of titles, they are really not set up to manage elderly women with dementia. They put her on a vigorous regimen of PT and OT which wore her out and there appeared to be a complete disconnect between their administrative staff like the dietician and their floor staff. In fact, the latter were more concerned about their break times and getting food from the small luncheonette there than with my mother. Lorien Mays Chapel has a good reputation and I think that for relatively healthy young to middle aged men or women who just need a little PT or OT, it is probably fine. However, for older individuals who need more care and attention, in addition to PT and OT, Lorien is not the place to send them. Seeing my mother deteriorate so quickly at Lorien, we managed to get her out of there relatively quickly - weak, very disoriented, and on oxygen 24/7. After returning back to her assisted living facility where they are better setup for her issues, she is much stronger and active again.

Visited a patient at this facility today and was disappointed to see how raggedy and worn the…read morefacility/furniture appeared. But I think what was most disappointing/concerning was the appearance of the lunch that was served to the patient. Appeared totally unappetizing and inedible.......really just a plate of maybe mashed sweet potato (?) or carrots(?) and potatos (?)....didn't appear to be any protein and some broken up crackers??!!! How is this acceptable? The two staff people I encountered during my 2 hour visit seemed very pleasant.

This morning I popped up at this location to inquire about a tour. I met the front desk specialist,…read moreDetria, who was so pleasant. I also had the pleasure of meeting Noely and Diamond, both of whom took the opportunity and time out of their busy day to meet with me and acclimate me to the services Autumn Lake provides. Noely asked detailed questions regarding my mom and her needs which was greatly appreciated. I was met with such warmth, kindness, and patience from the team. This facility is OUTSTANDING and the lobby mirrors a hotel. My sincerest apologies team. I could've saved you all time by advising that my mom required hemodialysis, but it was such a pleasure meeting the three wonderful ladies. I can tell that they are passionate about their work and care. Noely took the time to reach out to a sister facility that could accommodate my mom's needs and I am forever grateful. She gave me such reassurance which is invaluable for caregivers. I would encourage anyone in need of care for a loved one to come in and visit this facility.