Update:
Nicoles response is full of lies. So many lies that I cant even respind to them. I cant let her take up any more of my time.
Before you go to this place check out the public information that is available through the Secreatery of State and you will think twice about going here. No wonder she didn't offer to refund me, she is years behind on dues.
Additionally, the number of people that have reached out to tell me that they had a similar experience (some of them former employees and how shes very difficult to work for) I shouldnt have expected any different.
Oh well. Good riddance!
I don't write many reviews, but the owner of this business is out of line.
I called last week about two spray tans I prepaid for, I wanted to make sure this was the place that I had gone to and I was told that it was but when I tried to schedule, she said they only schedule spray tans 5 days in advance and for me to call back on Monday, today.
Back story: When I purchased these, I specifically told the girl that I wouldnt be using them for a while because I never, ever travel and that was what I wanted them for. She said that was fine, I was basically buying a gift certificate and they are good indefinitely.
I called this morning to schedule and the girl told me that my spray tans were expired. That they are only good for a certain amount of time after purchase. She said she would check with her manager. I asked her to have her manager contact me.
The manager called stating that spray tans do expire after 3 months. I told her that the girl I bought them from told me they were like gift certificates. She said "Yeah, but we already used your money to pay like our electricity bills and stuff so we don't have that money anymore" What??? I asked her to have the owner call me.
The owner calls. I answer and this is what I hear (insert yelling raspy smokers voice and constant coughing here)
Stephanie I know you're pissed and all that sh*t but I don't appreciate the way you came at my girls I don't tolerate anyone yelling and cursing at my girls and threatening them they're just little girls running a business they cant....
I stopped her there.
I never cursed at the receptionist or the manager. Not once. I did not yell at the receptionist or the manager. I never threatened either of them. Threaten them with what, taking their baby dolls away? I know they're just young girls doing what they're told by the raspy voice lady, that's why I wanted to speak to her directly.
She said she had a recording of me yelling and threatening and cursing. I offered to meet her in a public place so we can listen to the recording together since that's not the way I recall it at all. She declined my offer, of course.
When I explained what happened when I purchased them, how the girl said they were basically gift certificates, she flat out called me a liar.
She continued to yell, talked over me, (I think she was mad because she couldn't get me to yell back) told me she's been in business for 18 years and she's a 'damn good owner'
(what does that have to do with anything and obviously not) and before she hung up on me she told me to go f*** myself.
I'm just shaking head. Is that the way business owners do things now? read more