I am disappointed to see how much customer service has declined. Where have the greetings from…read morecashiers, did you find everything,would you like a bag, thank you for shopping ,have a good day gone? Perhaps my cashier needs an update. You treat you first customer of the day and last customer exactly the same no matter how long your day was. I can speak from experience.

If I could give them less stars than I would. We just went in asking for a specific style and was…read morereassured they could do it. Once her hair was dyed and came out orange the stylist told us that her hair couldn't get to the color of the photo. Still she reassured us that she would get as close as possible once they toned it. Once the process was all done and 3.5 hours had passed we saw that her hair was not only not close at all to the photos color but not blended at all. A straight line in the back clearly showing the brown from the blonde. Still we were being nice but obviously didn't want to pay full price for a botched hairstyle. We asked to speak to a manager when Anna showed up and started yelling at us saying we had to pay $140 for botched hair. We tried to reason with her but she kept speaking nasty to us saying well where do you work don't you understand that people make mistakes? To which we replied we do understand but also the customer is always right and when you botch someone's hair you don't make them pay that! Another customer was there to whitness this and also agreed that we shouldn't of payed and even stated she would be just walking straight out rather than being nice to them like we had. We ended up paying because the manager was quite threatening towards us but are currently reaching out to corporate to make a formal complaint on not just the store but specifically the manager who was so unprofessional and rude that she was making us cry.

I've received a few haircuts from this location and have been very satisfied with the results each…read moretime. Danielle P is especially wonderful, super friendly and down to earth!

I moved here last year and was having difficult time finding someone who to do my hair. I'm very…read morepicky and when I find someone I like to keep going to that person. The last person did my hair for over 14 years, the one before that was over 10 years. I needed a color and went to 3 different places that just made it worse. I went to Ulta(Which I didn't even know had salons) and found Lisa. She was so patient and listened to what I needed. She was able to give me the color I was looking for. FINALLY! I have been going back to her weekly every sense. Just as a pamper to myself to have her wash my hair and such. Great choice on my part. I won't be going anywhere else from now on.

hi, i had my hair trimmed today by the boss. she is a very personable young lady. and knew a lot…read moreabout hair and hair products. the staff that i met was very nice also. so............i guess i'll be going back at some point.............

With the pandemic and all else going on in my life, I decided to try and get my hair permed. I…read morewanted to give myself a much need emotional boost but, what I got was a nightmare. To begin, I wanted a spiral perm. I had to go in twice because the first time they messed it up and the perm fell out that same day. Now I've had many perms throughout my life and none have fallen out that same day. So I call Hair Razor back and ask for my money back....$80 by the way. The owner tells me she'd make me another appointment to fix the problem and that she would be there to supervise the stylist this time to make sure it was done right. I had to wait about a month just to get finally seen again....and guess what....that same day a Friday, again the perm falls out. So I tried to be a good sport about it and waited till the following Monday to call and get my money back because this was now the second time they did not give me what I wanted. So I call that monday to speak to the owner to get my money back. I'm told she's not there and that she'd call me back. Fast forward to the following Thursday and I still haven't heard from the owner. I call Hair Razor back again and the owner "Courtney" answers the phone. I explain who I am and that I wanted my money refunded for poor service and faulty work. The owner refused to give my money back and then proceeds to tell me how she'd be out the $80 if she gave me my money back because of her time and products used on my hair... So let me get this straight. I paid $80 for spiral perm, they mess up on it the first time and it falls right out the same day. I call to get my money back, they offer to redo my hair at no charge...as if saying that was some service to me. I go in the second time and just like before it falls right out that same day again. Now they won't give me my money back because of services rendered...what services were rendered when I never got what I wanted in the end. That's like hiring a painter to paint your house blue but, then the painter paints the house red. Then when you ask for your money back, because clearly they didn't do the job right the first time, the painter tells you give me a second chance I'll do the job right the second time... Again, rather then having a blue house like you paid for again you end up with a red house. When you've had enough and finaly say you just want your money back the painter has the nerve to say they won't give you your money back because of the time they spent and paint they had to buy. I'll never recommend Hair Razor to anyone I know and I'll be sure to tell this nightmare to anyone I know considering going to this place for a perm.

I booked an appointment with Amber and Rachel to my hair makeup for my wedding, along with all my…read morebridesmaids. They did a fabulous job. Amber was absolutely awesome at answering questions and concerns and was so prompt. She helped me pick out my lip wear so I could do my own touch ups. I showed her lots of pictures of hair and makeup ideas for everyone and she let me know how long it would take and pricing. She was so helpful and reassuring to this nervous bride. On the day of the wedding they arrived on time with everything they needed. They were open to lots of ideas and made helpful suggestions. Amber used airbrush makeup to make me look flawless and beautiful. Rachel took time to put in alllll of my hair extensions and give me the exact romantic style I was dreaming of. They made all of my bridesmaids,mom and mother in law look absolutely gorgeous. They were both so much fun and worked so well together. We loved having them there. There prices were reasonable and I loved that they come to location.

I'm not sure what to expect when you are a "Walk-In" and maybe they thought I was in a rush but…read morefrom the time I walked in, I felt Whitney couldn't wait to get rid of me. I swear it was 20 minutes from the time I walked in until she threw me out the back door. I didn't get just a hair cut but also a waxing. I called for an appointment and asked if I could come right away since I was getting my oil changed at O'Connors. I needed a fresh cut and I was told Whitney would take me. COOL! So, Whitney starts cutting my hair (dry, which she told me is how she does it) and I thought Edward Scissorhands was doing my hair because hair was flying all over the place! So much so that I was spitting it out as I was trying to speak to her. I thought she would use the blow dryer and get the hair off of me but NO...NO, she sent me on my way with hair all over me. I asked when I got there if they have a waxing service and Whitney said yes that she would check when she finished my hair. (I don't know why she didn't check then.) By the time Whitney asked, the Esthetician had left for the day so Whitney decided to do it herself. The Esthetician had turned off the waxing pod so it was already cool but Whitney used it anyway. She said something about it being too cold but that didn't stop her. Needless to say, it was a terrible job. All she did was rip my skin. When I got home and looked at what she had done I was so mad. She never used anything to get the COLD WAX off my face, didn't use a tweezer to get any hair she missed, never even gave me a mirror to look at myself. My eyebrows and lip were exactly they way they looked when I walked in (until the next day when my skin started to peel). I'm pretty sure she wasn't supposed to be doing the Esthetician's job because she threw me out the back door. I payed $50.00 for a short hair cut, eyebrow and lip wax without knowing how I looked. I tipped her $7.00 and left out the back door. I walked back to O'Connors and thought about how my tip was too cheap so when I retrieved my car I went back to give her another couple of dollars. I went in and asked for her again and was told her was in the back getting her hair did!! Well, now I get it...she was in such a hurry because she was waiting to get her own hair done!! OH, SHOOT!! Why didn't you say something and I wouldn't have gone there. I spent $60.00 and got an "OK" hair cut and terrible waxing. I looked like an idiot by the time I got back to O'Connors!! I tip very well so it bothered me that I didn't give her 20%. Now, I really wish I would have seen the terrible job she did before I went back to give her more tip money.

The staff here is always so welcoming and nice!!! They tend to have a great selection. The only…read moreissue is the lack of appearance with the store. Corporate should do something with this location. The floors are filthy and need to be replaced from when the store flooded, the counters are all worn out, the displays are about ready to fall over and the ceiling cents are black and filled with dust.

I love coming here for basic haircuts. You have to understand that this is a school, though. It is…read morea place of learning. The students who are doing these services are learning. If you are very particular about what you want, or are nervous about it not coming out exactly how you want it, then this is probably not the place for you. On the other hand, if you want to get a really affordable haircut and don't mind if it's not perfect, then try it out. Instructors roam through the room during service hours and are obligated to sign off on your haircut or service. If you are not satisfied, you let the supervisor know and they will either guide the student or help them get it to how you like it. I'm a fan!

These kids saved me !! My twin daughters needed help getting ready for prom and they did an…read moreamazing job kudos to the students and instructors.. perfect timing !!

Always amazing service. I won't go anywhere else. My eyebrows always look amazing after they are…read moredone. They are professional friendly and clean. The salon is wonderful too. My hair always looks shiny and volumous with a cut that is ultra flattering and easy to style. The selection of makeup and beauty products is endless with every brand color scent and form imaginable. The is a can't miss beauty stop to help keep you looking fabulous

While the price is high for a simple waxing, I pay it because they do a genuinely good job. One of…read morethe things I worry about when getting waxed are eyebrows that look like they belong on a rottweiler. Not the case here. My brows always come out perfect, and the wax they use is low-temp, so it doesnt burn when applied.

The Bride(of 31years) loves it, they were attentive to detail and willing to do a revisit for…read morefine-tuning. She's particular, and has appreciated the cut that cuts down on prep time before heading out. Remember this is 2nd-hand, but I consider myself reliable as a witness.

I went Salon shopping and selected Agora. I was looking for a highlight and cut .I was looking for…read moresomeone to follow the color and cut I brought with me from out of state .The staff was very welcoming and attentive . They listened to what I wanted , took notes and followed through . I came away with a great cut and color I had hoped for as it is always nerve racking to go to a new salon. I will return. Although I don't mind paying a price for what I want I will say this was more expensive than I expected and more than I have ever paid before in or out of state .