I hired this handyman to repair a closet shelving system that had pulled away from the wall which…read morewas being used for ordinary clothing storage and was not overloaded beyond normal household use. He assured me that the repair, including the anchors he installed, would support the weight of the clothing and items normally stored in the closet.
Unfortunately, only about a week after the repair was completed, the entire system failed again and collapsed. The shelving and clothing ended up on the floor, creating a significant mess and forcing us to empty the closet once more.
When I contacted him, he stated that the anchors he installed had held and that the real issue was that I needed an entirely new closet system. However, this was not what I was told when the repair was performed. Had I been advised from the outset that the existing system could not be safely supported or that a replacement was necessary, I would have appreciated that honesty and made a different decision.
What is most disappointing is that despite the repair failing after only a week, he refused to return and evaluate the situation without charging an additional service fee.
I understand that not every repair is guaranteed forever. However, when a repair fails within days and the customer relied on the handyman's representation that it would support the intended load, I believe standing behind the work and at least reassessing the situation is reasonable.
Based on my experience, I cannot recommend this service.
**UPDATE: With respect to Mike's response, many of the implications are categorically false, namely, that what is remaining of my closet is still usable and "hanging". The anchors screws, and brackets have bent and are misshaped. He also indicated fixed my toilet for "free" when, in fact, he actually exacerbated the issue and spent no more than a minute looking at the toilet and twisting the float and fill valve.
So the contention that he was being generous with his time is unfounded. With respect to the text messages he's alluding to, admittedly, he did indicate he did not warranty his work, but also claimed "I'll also say this, I've never hung any shelving in somebody's called me back later and said that it came down". Moreover, "I can tell you that it's gonna go in with anchors at hold 220 pounds each and there's probably gonna be three or four so outside of that hopefully it lasts a long time".
That said, given the estimated weight of the closet was no more than 150 pounds, that was less than 35% of its intended total weight, which should've held it without incident.
Moreover, it's only been one week as opposed to two since he performed the job Finally, the mere fact that he wouldn't return to audit the job or two provide structured guidance and repair onsite as a gesture of Goodwill is woefully inadequate.
