I entered your establishment at 5:45 today, Saturday. When I said I was there for a spray tan I was…read moretold I had to be there 45 minutes early in order to get one. I said, well, since you close at eight and it's only 5:45, I should be okay. She said the time is incorrect on the website and that I need to read the rules and hours on the door. I said I've been here several times at night and was not told I had to arrive 45 minutes before closing but even at that I was still one hour and fifteen minutes early. I said if it would help her out I wouldn't stay to dry off as I already had ordered a pizza and would leave quickly without drying off. She said....well, if the other girls choose to stay late to clean up fine, but I'm not staying and if you don't like it....tell the supervisor. Well, that's what I am doing. In my entire life I have never been spoken to in such a rude manner and I have also never sent a complaint to anyone! But this girl was the rudest person I've ever encounter in a business. The other girls have always been so sweet and kind and if I had been told I had to be there more than an hour and fifteen minutes early....I would have definitely cooperated. I do think it would be advisable to get the hours corrected on your website and also state the rules regarding spray tan.

I'm extremely frustrated & disappointed in my experience with Malibu. We have used them for years,…read morebut will never use them again. Earlier this year I verbally cancelled my membership. The woman at the desk told me she would take care of the cancellation. Never did she say anything about requiring a written cancellation in order for it to be effective. Three months later I was told that I was behind three months of membership. I explained what had happened & was asked if I had proof. Of course I did not since it was verbal. They then turned the account over to collections. I once again disputed the charges in writing. Malibu came back & said that they would not waive the fees. In order to avoid this showing up on my credit report, & for that reason only, I finally paid the charges. At that time I again explained the situation & said that I strongly disputed the charges. In my mind, I did nothing wrong. I cancelled my membership & was told that it would be taken care of. I don't see it as my fault that their employee deviated from their rules. Additionally, our family does have another membership with them that had not been cancelled. It also had not been used in some time. So, Malibu has made a few hundred dollars off of that membership without having to perform. That should have been enough for them to believe my situation & waive the fees. That membership will now be cancelled as well. Any future business from our family will be taken elsewhere. We will also not recommend Malibu to any friends. This situation has resulted in a loss of revenue & unhappy customers. Poorly handled Malibu.

This location is amazing!!! It is always so clean and organized and the staff is always extremely…read morenice!!! Hannah is especially kind and patient with customers and always goes above and beyond !!

Love this place. They are always really friendly and professional. It's the quickest and easiest…read moreplace to tan. They have great packages and great deals on products. I highly recommend if your looking for an in and out tanning experience. No wait!

I love the custumer service and enjoy all the beds they have to offer! The staff is very friendly…read moreand helpful. They have a great vibe, the store is very calm and welcoming.

The owners don't seem to care that they haven't had AC and the beds are actually burning hot. They…read morehave a good selection of beds but if they're too painful to use then what's the point. Horrible for the workers and customers it really sucks.

This spring, I upped my tanning frequencies and just wanted to shoutout Malibu Tanning. I've never…read moreonce had a problem with this location, and I was going about 3-4x/week to build my base and enhance my natural color. As stated before, I always had pleasant experiences with the staff, and if you sign up for their text messages, you'll often find that they have great, limited time deals worth seizing. Now that I've graduated, my time in South Bend is over, but I will always recommend Malibu to locals!

Super shitty employees, their hours of operation aren't correct in the door compared to online…read more They charge money for you to upgrade to the next level compared to other places and give you a balance. It's super weird., they call and harass you for money even when your membership doesn't go through because they told you in the beginning the only way to cancel is to change your card as I did now they still won't stop. I don't obviously wanna continue going since it's been 2 months. This place is amateur when it comes to tanning compared to other places I've been and I would never step foot into one again.

This salon is very clean and the workers are so helpful and friendly! The hours are great!…read more I left and went to a competitor for a year. The competitor was more expensive and I didn't get great color and their hours wasn't the greatest.. now that I'm "home" at Malibu, I've got the best tan I've ever had!

This place is gross! If you look closely you can tell the beds are never fully cleaned which leads…read moreto uneven tanning and they over charge you! Just to add insult to injury. Consider Tiki Tan, the cost is the same but the service provided is more than worth it and they have newer beds with built in IPod docks.

I gave Fun Tan multiple chances, and it was a mistake…read more Had I known this business was tied to the same ownership as Tiki Tan, I never would have signed up. I previously dealt with serious sanitation issues there (including getting ringworm after their cleaning practices declined), and unfortunately, this experience felt like history repeating itself. The biggest issue here is maintenance and reliability--they're terrible. Over multiple visits, I used beds with as many as 8 bulbs out at once. Not once--repeatedly. That's not a fluke, that's neglect. They only have two Platinum-level beds (the second-highest package you can pay for), and one of them--Bed 4--was down for 3 months. When it was finally "fixed," it reportedly fell on someone while they were getting out of it, and then it went down AGAIN. So for a large portion of my membership, I was paying for a level I was unable to gain full access to. The red light beds weren't any better. They technically have two, but one barely worked--you literally had to kick it to get it to turn on. When that one went down, everyone was forced onto the single working bed, which runs 20-minute sessions, so it was constantly booked. Near the end, I couldn't use it at all. So again--paying for access I didn't realistically have. Customer service didn't make up for any of this. Communication was unclear, issues weren't handled proactively, and when I finally raised concerns, I was offered one "comped" month and told they would waive the early termination fee... except this was at the very end of my 6-month package (which was a birthday gift from my wife). That's not a real resolution--it just feels like a way to make it sound like they helped without actually fixing anything. At the end of the day, this place has: * Ongoing maintenance problems * Broken or unreliable equipment * Limited access to higher-tier services you're paying for * Questionable sanitation history * And customer service that doesn't actually resolve issues I stuck it out longer than I should have hoping it would improve--it didn't. There are plenty of other salons out there. I'd strongly recommend going somewhere that actually maintains their equipment and values their customers. RIP to the previous owner that was amazing!

Not sure what happened, came one morning a bit early (15) min walk in they told me was early, went…read moreback to car and waited. Two woman came right after I went to car, they went right in and started tanning, I went back in was told I was two minutes early!! The women got in I didn't!!!! Got yelled at by some new girl & long haired red headed girl, voiced my opinion and waited, I was treated differently because I was a guy. All I asked for was same treatment, didn't get This was McKinley ave location

Am addicted to: 1…read more Massages from Erica -- the BEST ever! 2. Spray tan from Sarah -- SO natural 3. Shellac Nails. GORGEOUS and they last 2 weeks!

I just started going here, I've been 2-3 times.Its clean, everyone has a positive attitude. their…read morecustomer service is great too.its the kind of place I look forward to going to. I've never seen a bad cut or style coming out of there, either. Such a good place to go to.

Such a friendly environment! I've come to Jina for waxing a few times and won't be going anywhere…read moreelse. She is extremely knowledgeable, and down to earth. Quick in and out service, which for a wax is a great thing. Overall the best quality wax I have received in the area.

Recently got a massage and facial. The facial was fine, but massage was not good. It was not full…read morebody (no arms, upper legs, or upper back and chest) and she wore gloves. It was weird. I have gotten a massage there before and it was fantastic, but that service was no longer offered when I booked, I wonder if the massage therapist left.