I want to share my experience with High Grade Sound Pro because I believe that when a company and…read moreits team demonstrate professionalism, honesty, and genuine commitment to their customers, they deserve to be publicly recognized. I brought my 2026 Dodge Durango in for a complete Compustar security system installation with DroneMobile and advanced anti-theft protection features. From the very beginning, I received excellent service. Juan, who works at the front desk, was always patient and professional. He explained every step of the process, listened to my questions, and kept me informed about the work being performed. I never felt that they were simply trying to sell me a product or rush through an installation. I always received clear answers and respectful treatment. Hernán, the installer, did an excellent job. The installation was clean, organized, and professional, with great attention to detail and respect for my vehicle. Throughout the process, they performed multiple tests, adjustments, and calibrations until the sensors and the entire system were working correctly. They took the necessary time to improve details of the installation and personally verify every function. I also want to give special recognition to Santiago, the owner of the company. During the installation process, a technical compatibility issue appeared with an anti-theft feature that was originally expected to work with my vehicle. Instead of making excuses, ignoring the problem, or telling me that nothing else could be done, Santiago took responsibility. What impressed me the most was that he did not tell me, "I am going to order the part." When we spoke, he told me, "I already ordered the part." He had taken the initiative to find a solution before even discussing additional costs with me. They ultimately installed the specific hardware required, performed new programming, and got the system working correctly. That kind of attitude says a great deal about the honesty and values of a company. I had to return three times throughout this process. However, I never left with excuses, indifference, or unresolved concerns. Every single time, I left with answers, solutions, and excellent customer service. To me, a great company is not one where technical problems never happen. A great company is one that responds when a problem appears, investigates it, finds a solution, and stands behind the customer until the issue is resolved. That is exactly what Juan, Hernán, Santiago, and the entire High Grade Sound Pro team did. Today, my Durango has a security system that has been carefully tested, adjusted, and configured, and I have the peace of mind of knowing that there is a team behind the installation that truly stands behind its work. Professionalism, technical knowledge, clean installations, excellent customer service, and above all, honesty and accountability. I recommend High Grade Sound Pro with complete confidence. Thank you to Juan for his excellent customer service and communication, to Hernán for the quality and professionalism of the installation, to Santiago for personally taking responsibility and finding the solution, and to the entire team for proving that there are still companies that understand the true meaning of standing behind their work and taking care of their customers. Five stars, fully deserved.

Brought my SUV in for just the front 2 windows last Saturday and am very pleased with the work this…read morecompany does. We have brought at least 3 of our cars here and always been very happy with the product.

Mohammad was very helpful, his team installed a double din stereo with backup camera in my wife's…read moreolder Toyota Camry. It was a very nice upgrade.. The car is kind of old iand the panel around the stereo was very brittle and it cracked while they were removing it no fault of theirs. But Mohammad was kind enough to replaced it free with a new panel. That's great Service. I highly recommend. them . Peter

Great customer service and attention. Mike was super helpful. Car tints look great. Thank you!read more

DO NOT TAKE YOUR CAR HERE! I have been a long-time customer…read moreof Cartronics by the Falls. I had a complete audio system installed on a Mustang GT when they used to be located closer to the US 1. Also, at this location, I had tints done on my other Mustang GT about five years ago without any issue, but this time it was a complete disaster! My 2016 Audi A4 had tints installed at the dealership when I purchased the vehicle. Vehicle is nine years old, but only has 50K miles, sleeps in a temp controlled garage and is in perfect condition. Only two windows were starting to deteriorate and bubble up, so I decided to get all of them done at one time. I own several cars and I am very meticulous about their appearance and maintenance. I went by on a Monday and got an estimate from Rick, $430 which includes a $100 removal of old tint. OK I will drop it off on Wednesday and you can have all day to work on it. I arrived at 9:00AM on Wednesday and dropped it off with Ozzie (Rick is not there). I explained to Ozzie what Rick and I had discussed, but he seemed to be clueless and even confused. I quickly realized there is no appointment system or handoff of information. I left the car and went to work, but at 11:00AM Ozzie calls me and asks what is the car here for? Are you kidding me... I told him again what I wanted... complete window tinting. At 4:30PM I called and Rick tells me their having a hard time removing the rear window tint, but the car will be ready at 6:00PM when they close. I arrived at 5:30 and the car was nowhere near completed! I patiently waited and was assured everything was OK. When I got home, I looked over the tint job and every window had an issue; improper cuts, bubbles, creases, old tint still on the glass, debris and dirt! It was the worst tint job I have ever seen and I have had all my cars tinted since 1986! More importantly, there was blood on my back seat (I am assuming the person tinting or removing the old tint cut themselves with a razor), but this was supposed to be a computerized blotter where there is no cutting on the car... All pieces are cut externally by a computer program and then simply installed on the glass. Needless to say, I had to put on gloves, mask and decontaminate the leather seats with alcohol and then recondition the leather with a moisturizer. I called Rick on Monday and told him about the issue, but worse was the rear portion of the headliner at the back window which was now sagging... Rick said "that rear window was a bitch and we had to use a steamer to get the old tint off"... well the steamer also dissolved the glue holding the factory headliner! I made arrangements to drop it off again on Wednesday. I dropped off the car at 9:00AM Wednesday and explained to him the issues with the tint and the now sagging headliner. Rick said he will take care of everything! OK I go back to work. I called at 12:00PM since I had not heard back from anyone. They said car is ready come pick it up! I arrive within 15-20 min and car is NOT ready and headliner is still sagging... Also, Rick is nowhere to be found? Ozzie is working on my back window and the owner Phil is present. Ozzie gives me the keys and tells me its ready... I look at the back window and it is worse than their initial tint job. The edges look like they were chewed or cut with a steak knife! I show it to Phil and he completely agreed and told me to leave the car. I have a meeting to go too, so I cannot leave the vehicle, but I will bring it back at a later date. But wait, there's more... when I get in to start the car, the instrument cluster chimes "Rear center brake light"... they forgot to install the factory rear third brake light! WTF? I am now communicating via text and making arrangement directly with Phil, who says he will have another person come in and tint my car and take care of the center light which he says is a simple reset and he will look at the headliner. On Monday I drop it off at 9:30AM, this will be the THIRD time my car is in for tints! At 3:00PM Phil text me car is ready. I ask about the issues, he says tint is done, rear light is on and working but silent on the headliner issue. Phil finally says the headliner is old and starting to fall down, he can refer me to an upholstery shop, but eludes responsibility. I arrive at 3:30PM and no one knows anything about the car... is it ready or not? Phil is not there and Ozzie doesn't know anything... Finally, Rick arrives and gives me the keys and points me to the upholstery shop around the corner. I go and get an estimate... $850.00! I text Phil and his response is to shop around, but it's an old car. Obviously, he's not paying for the damage! Cartronics not willing to take responsibility for the headliner or even offer some compensation clearly tells me this place has no customer service, does not do quality work and lacks professionalism.

Wow the only place that would help with my 2013 BMW radio issue. All other places were ridiculous…read moreexpensive for this project. They were very professional and explained the issue to me over the phone. I'm definitely coming back for more business.

I had CarPlay installed in my 2017 S 5 50. The guy showed up early. I was very impressed with their…read moreprofessionalism and the installation looks amazing.super professional and very responsive and helpful. I am beyond thrilled with the service!!

I just have to say these guys are the dream team they've done multiple jobs for me including car…read moreradio, LED under glow, and other lighting jobs. I highly recommend them.

Responded quickly and took care of the car like it was his own- applied tints to the front rear and…read moreback windshield for ceramic protection and to keep the look uniform. Came out really great - thank you!

Ceramic tints where done fast and farely cheap Place is…read moreclean with nice waiting room and the staff are nice also My experience there was good.

Carlos definitely saved the day for me when I woke up to a car that wouldn't start. Within a few…read morehours it was all fixed with a new battery. Prompt, professional, and good pricing. Recommended!!

Excellent service and value! 10/10 experience all around . Carlos came to my house and changed my…read morefront, rear brake pads and front rotors with no problem. Super quick responses and readily available! Thank you !

This shop is absolutely amazing. Firstly, Ray is a great installer as well as he took his time…read moreexplaining my options and what would work best. They have great customer service and prices were very affordable. Ray followed through and gave me the step-by-step tracking of the item. He pushed hard to get my truck bed cover shipped immediately. Once the equipment was there, he scheduled the work for the next day and let me tell you it came out better than expected. He took his time, but the work was only done in 45 minutes and was very professionally done and he went through each item to explain to me how to use it. I am very pleased with the installation as well as the product. I have found my new go to place for any car accessory for the future Great job Ray.

Great customer service best prices in town.always looking out for my best interest Thank you John…read moreand Rey