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    SUMNER NINJA

    3.9 (7 reviews)
    Closed 3:00 pm - 8:00 PM

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    7 years ago

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    HOTWORX - Auburn, WA - Lakeland Hills

    HOTWORX - Auburn, WA - Lakeland Hills

    4.0
    (20 reviews)
    4.7 mi

    Staff is friendly, the workouts are great, 10/10 recommend. Tay manages the studio fantastically…read more My happy place. Thank you.

    I have been a member of this community since it opened. I've only considered canceling my…read moremembership one other time when they had the Caroline crew, but this new crew they've hired has really soured my whole experience. Hotworx was my favorite place to go for stress relief, detoxing, alone time after work and weekend peace. Now, I have to make myself go because I am paying for the membership and feel guilty if I don't go. It all has to do with the staff. I'm completely surprised by the way the owners have allowed this new manager to create social media with her tatas out every time she posts something. The content she puts out is just distasteful and her husband in every video- it's very off putting and not "on brand". It reflects poorly on the company. The other young man is social awkward and I don't feel comfortable with him. He doesn't know how to interact with people, he bombards new signees the minute they walk out of the sauna, right in the middle of the isle and immediately asks what membership they want? What a turn off! Yet, if he is close to his lunch hour or it's too soon to closing time and someone new wants to sign up, he tells them he's off and to come back tomorrow. I, personally, have never felt comfortable with him being there if I'm alone at the studio because of his awkward presence, lack of knowledge and social skills. I don't know how a business has gone through so many different employees in such a short period. Additionally, this new staff doesn't seem to have the work ethic to clean and maintain the same level of sanitation that the previous staff has always done. I've only seen them sit or stand at the front desk. I've had to clean broken toenails out of my sauna AND I had left my sweater in a cubby for a week and no one had noticed it!

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    SUMNER NINJA - gymnastics - Updated August 2026

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