Great service and always very reasonable price! I bring all my family cars here. What is great is…read morethat they do programming and coding here for all euro cars. hard to find!

Several times serviced there my A6. Every time experience was superb. Their tech Justin is a car…read morebookworm. Very professional. I'd recommend the guys.

Read reviews before taking a used car (decent miles, drove well, low asking price) that I was…read morelooking to possibly buy from a lot nearby in for a pre-purchase inspection. Called and Mike said bring it in, they could get it done right away. When I entered the lobby Mike was explaining in great and calm detail inspection results to an ESL customer and letting them know their options (what they needed to do now for safety, what they need to do soon for longevity and what they need to do just as regular maintenance). He didn't push for a sale, and when he was adamant about getting across a point, you could tell he was expressing authentic concern for his customer and their vehicle (you don't have to do this today, but promise me you'll get this done soon if not here then somewhere). I could tell the customer was satisfied with the service they were getting. Immediately after finishing with that customer, he quickly got details from me and let me and the salesman that accompanied me know they'd get right on it. I let him know that the intent was to ascertain if this was a good buy (including any minimal repairs his team might identify as needed) keeping within my total budget and that the purpose of the car would be to give to my retired mom (who lives in Atlanta) as a daily driver to/from her dr.'s appts and errands. He said leave it with them and they'd let us know when done, but it wouldn't be long. Maybe 30-45 mins (it was rush hour traffic but had just enough time to go get a coffee and sandwich from Panera before they were texting me the inspection was complete). The car's salesman and I were shown photos by Mike himself (not a receptionist going over a list of things on a piece of paper) and given a detailed explanation of the inspection. Mike's team had confirmed the catalytic converter needed changing (which had been disclosed previously) but also the reason why (bad oil leak). He let me know it also needed 2 new tires and while he could replace the catalytic converter it would only be a temporary fix and would eventually need to be replaced again due to the oil leak. The oil leak itself would require a major repair resulting in the costs being more than it would be worth and definitely beyond my total budget. He ultimately advised me against buying the car for the purpose I needed it, and advised the salesman what kind of party that car would be okay for (young person with not much of a budget that could live with getting the converter replaced multiple times and also having to constantly check and put oil in the car due to the leak). He also told me what type of car to be on the look out for to meet my needs. Both myself and the salesman appreciated the fair and accurate analysis and advice and we while he walked away without a sale, from our discussion you could tell we both walked away with a new trustworthy mechanic shop to add to our respective lists. And to add to that - there were 2 other sets of customers lined up patiently behind us while Mike was giving us the inspection results, and one of them chimed in from behind at the end 'You can trust what he says, I've been coming to them for a long time and I have them work on all 3 of my cars.' And then when I asked what did I owe him for the inspection (I'd had one done on my last used car purchase so I knew they generally were $100-$150), and he said NOTHING! They do them for free, and told me that if I do find another used car for my mom bring it to him first. To say all this is to demonstrate how crazy it was to walk into a business and experience that all the great things people have written to be shown as true!! I never mentioned that I had seen their reviews or heard anything about them, so none of it was pretense. It was a real-time incredibly rare scenario proving you COULD believe what you read. I live in Franklin and have the same type of experience with my regular mechanic there which is why I've been with them for almost 10 years (since I moved back to TN). So I'm not new to this type of service. I guess maybe I counted myself lucky to have found my local shop. But it's just terribly nice that it's not the only gem out there. I now know that if I find myself needing a mechanic/repair shop in the Nolensville Pike and surrounding areas with trust and reliability at their core, I'll find it at Ben's. If you are in the area or can make it over to Nolensville Pike and are looking for a community-oriented auto repair shop that prides itself on securing new and repeat business from customer loyalty based on trustworthy, transparent and ethical business practices rather than making a quick buck preying on the ignorance of customers in an industry where safety, security and stability are paramount (because your vehicle supports your livelihood, the daily life of your family and it's safe operation is impactful to your community, right?) then look no further. Ben's is your place. And Mike is your guy :-)

I went in expecting to purchase a tire. Instead the removed a screw and did not charge me. This was…read moretotally unexpected but not surprising after the pleasant experience I had upon entering and waiting in the clean waiting room complete with drink and snacks!!

I've been to this place twice recently. A couple of weeks ago, I brought my car in to see if my…read moretires needed to be changed and the gentleman said they were good. A week later, I got a new car and my air pressure indicator light went off and the same gentleman put air in my tires. I know these were not major issues, but as someone who knows nothing about cars, I really appreciated that he didn't say I needed new tires or make up that I had a nail in my tire and needed to replace it. He was honest and helpful and that says a lot about his integrity. I will definitely come back when I have another issue!

I am Nashville born and raised, and this is where I bring my vehicles if I ever have to have them…read moreserviced. From oil change to brake change, tire rotation or blown gasket- I have always been pleased with the communication and services here. I have met many staff members, and each interaction was met with clear communication and understanding. I once went in to get my brakes changed (they were squeaking) and instead they let me know that the brakes were dirty, cleaned them for me, and did not charge me for a brake change. The squeaking was fixed, my vehicle safely brakes; they are honest and followed up with me to ask if I would still like the service after some driving. I appreciated that reassurance, and that they allowed me to make my own decision about the vehicle without applying pressure. I recommend this shop to any of my friends or family needing auto assistance while in Nashville. Don't be put off by the small shop- they are knowledgeable and will honest with you (a rare experience in this line of work). Their prices are honest and fair. I have had at least three of my vehicles serviced here, and I will continue to prioritize this auto mechanic shop over any other options in Nashville.

I was highly impressed with this automotive facility. Being from Ohio, it's hard to find anyone…read morethat you can trust. These folks welcomed me in and treated me like they've known me their whole life. They were honest, affordable and efficient. I HIGHLY recommend them.

Don't take your truck here. We was told we needed $4,000 worth of work done on our truck. We went…read moreto get a second opinion from the main dealership. They took us in the back to show that everything they said was a lie. There was nothing wrong with our truck except a $22 fuse.

It took me 40 minutes from the beginning of the line to the exit (TODAY). Today was my 3rd visit. I…read morefailed the first time because of a dirty intake manifold valve. I failed the second time because my codes hadn't reset yet. After the dealership cleaned the valve, they told me to wait 4 days to take it back so that the codes could reset. I think the general misconception is that if you drive your car for a certain amount of miles or time, the codes reset automatically. I learned from this experience that each vehicle is different when it comes to reseting the codes. I suggest looking in your owner's manual or googling your make, model and "reset codes." For me, I had to make sure the gas tank was about 3/4 full, drive for 20 minutes between 50-60 mph, drive for 10 minutes at 20-30 mph and push the accelerator (in park) at 2000 rpm until the temperature gauge is at 1/3. The employees here are nice enough, but having to go through emissions testing just straight up sucks. As another reviewer mentioned, nobody really wants to be here. That's so true. Since emissions testing is inevitable, I suppose this location is good. It's the only one I've been to so far. Just be prepared to wait a while. (I came at the end of the month which probably didn't help.)

I've been here twice, so I'm basing my review on both visits. Both times I've been the line had…read morebeen very long, but seems to move by kind of quickly. I maybe waited 15-20 minutes both times. The initial inspection however doesn't take long at at. My review is low because during both visits the staff was rude. It's so loud in there that they expect you to hear them from a distance, then get mad when you don't. They are very snappy which I understand they want to get done quickly and get you moving but it's not necessary.

Did some repair on car and it didn't even look like it had an issue after I got it back. They are…read moreflexible and thoughtful. Expert body work!

This body shop did absolutely INCREDIBLE work on my car. After someone pulled out in front of me I…read moreneeded my whole front end replaced. Not only was it a super quality job, but was also done super fast within just A WEEK! Juan was super friendly, understanding & easy to work with. He worked with my insurance and was even able to save me some on the original estimate without sacrificing quality. He even told me to let him know if I have any issues with the work moving forward. Can't recommend this place enough as I was recommended by a friend. My car looks brand new again and I'm over the moon about it. Give JM Bodyshop a shot if you're in the area.

I had taken my jeep to franklin dodge jeep ram and they claimed that they couldn't fix it under…read morewarranty because of damage to the axle. So, a friend of mine referred me to Master Muffler and Sam answered all of my questions promptly and efficiently. I have towed my jeep to their shop and was assured that they could fix it back to new condition (snapped axle and steering etc messed up from axle snap) at a price almost half of what franklin quoted me. The dealership said $5,700 to start and go from there. Sam assured me MUCH less than this. It is worth the drive to Hermitage to have friendly and good service.

Repeat customer( because of their work!)--same ole, same ole:…read moreSpot-on work, quick turnover, addressed the problem and not a bunch of upsells. Reasonable prices. I send all my cars here. A-team. Highly recommended for auto repairs in the Nashville area.

Very un personal. Haug the phone up in my face while I was telling him what's wrong with my car.read more

I have to pretty much go entirely in reverse from my previous review. A replacement of my fuel…read moreinjectors turned into a 1000.00 repair by someone else for a cracked intake manifold. Also, later I had other issues that were traced to a damaged sparkplug wire. He was informed of the intake manifold issue, and did not offer any money back. I was going to get him to do a few other things for free, but ended up deciding not to risk it.