The best ever . Fast and efficent . I was out by the time my appointment was to be. HART LANE…read moreROCKS . Highly recomended

Very efficient, very polite, very helpful, and very, very easy! Two of us were in and out in less…read morethan 45 minutes, and that's including waiting outside for just 20 minutes before the doors opened on New Year's Eve! Very simple, very courteous, very professional! Thanks HART LANE DMV! Happy New Year!

Nobody likes the DMV, it's why it's the butt of so many jokes. However, this was by far the best…read moreexperience I have ever had at one. We showed up at 7:30am and started lining up at the door at 7:50am, no appointment. Quickly, a line formed behind us and I'm glad we got there when we did. I was at kiosk 3 and my husband was at 4. The lady working at the front desk was wonderful. She was apologetic that I didn't have enough acceptable paperwork but she gave me a form that listed what was acceptable. My husband's clerk told him the wrong things that my clerk did say was okay, which left us both in confusion. My clerk told me to come back with everything and she will help again. My husband's clerk? Didn't say to come back to him. Two totally different experiences! A trip to the library to print more papers off and a visit back to the DMV later in the day and our clerks were still there. Because my clerk told me to come back to her, we didn't have to wait for a number, we just stood behind who she was helping. She ended up helping my husband, too, even though he was with the clerk next to her. I'm telling you, 5 star service here!! Not only was she caring about the situation, she was also personable and gave us recommendations for where to eat in the area. I'm not sure if she's always at desk 3 and I wish I had her name...but she made a positive impact and I would absolutely go back to her again.

One of the most efficient DMVs I've been to! I didn't have an appointment so I got there 15 minutes…read morebefore opening. There were about 20 people in front of me in line. As soon as they opened they let people inside and a greeter will make sure you have the right documents then direct you to check in through a text system. The clerk who worked with me was super nice and helpful. All-in-all I was there for about an hour and 15 minutes which is not bad for a walk-in at the DMV. Building was also super clean, clean bathrooms and plenty of seating.

Quick easy friendly. Less than 10 minutes don't go anywhere else this is the best location and…read morestaff

1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!

Worst experience of my life wasn't able to get anything done all because Bruce Martin doesn't know…read morehow to use a printer correctly to print off documents. This was incredibly frustrating and embarrassing for this facility. Don't hire people that can't use basic technology, now i have to go to another county clerk across town that knows how to use a printer do you see how silly that sounds.

When I realized my tags expired in a couple of days I, along with half of Nashville, went to the…read moreinspection station near the fairgrounds. Lines were onto the street and I decided I'd go to another one after checking www.nashvillevip.org (the Vehicle Inspection Program website) for estimated wait times it said this particular station was in the 12 minutes range. Wandered over, inspected, in and out and ordered replacement stickers at the place all in about 17 minutes. Cleanest inspection station I've been at as well, and seemed pretty fast paced in comparison.

Worst trip for emissions testing ever. They had 3 lanes…read moreopen. In 1 lane they had 2 people inspecting simultaneously & moving rapidly In another someone moving so slowly they inspected 1 car to the other lane passing 4. Was almost a wreck or fight in the wait line as cars tried to switch to middle lane.

This location is always the best on wait times! Be sure to check their website for an up-to-date…read morevideo of the line. This time I came during lunch and was able to pull right in- no problems. The staff was nice and had no issues whatsoever.

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

Recently moved to TN and needed to get a new DL. If you need a DL please, please make sure you have…read morethe documents you need. I needed my old DL and 2 proofs of residency and be ready to make a payment for your DL as well as ready to take a picture. I came in the day before to find out what I needed in order to be proactive. The following day I came without an appt at 8:45 am and it was already packed so remember get there early. Appts didn't seem to make a difference because the two people that sat next to me had appts and were not seen until 2 hours after their appt time. So get there before they open is what I advise. Take a book, charged phone or work items to work on because you will be there a while. To give context I finished a book while waiting. Yes, a whole novel was completed in addition to chatting with people I sat next to. Came in at 8:45 and left at 3pm. Spent so long there that the people I sat with instantly bonded and started clapping for each other each time one of us finally got called up to claim the golden ticket of finally being able to be helped and leave. Be ready to be there the whole day and remember to park in the designated areas as the back parking lot belongs to another business and you will be towed. The customer service was kind and helpful but more staff would be great to service the amount of people that are coming each day. So moral of all of this is: 1. Get there early 2. Eat breakfast and pack a lunch 3. Bring something to keep you busy 4. Bring all the correct documents so you don't have to waste another day.

This is my second time coming here in the last few years. So easy, so efficient. Years ago when I…read moregot my real ID I brought all my paperwork and waited maybe 15 minutes to be helped and was done within another 15 minutes. Today, I went in for an address change. I got all my paperwork- turns out I didnt need that. I just filled out my information at a kiosk and was out within 10 minutes. The front desk/check in lady was so helpful and so kind.

I went to renew my license and it took an hour, which is the longest I've ever had to wait at this…read morelocation. The shortest wait time has been 15 minutes on good day. Staff was helpful and nice.

The CXM link states it an error I could not leave my experience after receiving service, and it was…read morea 2 hrs wait for renewal of driver's license and Real ID Customer Service was Great, friendly and very Professional, she got me in/out quick

White guy said our documents were good then left in the middle of helping us to go to lunch - which…read moreis ridiculous. Black girl w glasses made us wait and was unspeakably rude and said our documents were not ok. There is nowhere to park. This place is atrocious. Also I should add we had 2 little kids w/ us and the white guy was training someone which made everything slower - DONT TOO HELPING SOMEONE TO GO TO LUNCH! The guy was trying to help us, the girl was actively and w a crap attitude trying to reject us because she said she was "behind" schedule. Try helping the customers instead of focusing on your lunch break or being behind. Actually assist people don't be an assembly line of negativity

Customer service from the receptionist I encountered was horrible. I walked in and stood waiting to…read morebe seen and he never looked up. I was standing about 15 feet (a glass window is the only object between us) and waited patiently for about 2 minutes. Finally I just sat down and got relaxed then he recognizes me and asked what can he do for me. I explained my situation and he gave me my paperwork. He seemed bothered and frustrated whenever I had a question. Awful experience.

OK so who reviews a police precinct right? Well this happens to be the only place in Davidson…read moreCounty where you can get fbi acceptable ink fingerprints. And you know what it's not a bad experience. You walk into a spacious modern building . It's the entrance on the far right side when you enter the parking lot. Head upstairs and find 3 or 4 techs. They will quickly show you how to fill out your cards and then fingerprint you. 9 dollars for one card a dollar extra for each additional and a small fee if you use a credit card. My thought here is this could be a DMV like horror show and its not. So huge props to metro pd for avoiding that.