Very efficient, very polite, very helpful, and very, very easy! Two of us were in and out in less…read morethan 45 minutes, and that's including waiting outside for just 20 minutes before the doors opened on New Year's Eve! Very simple, very courteous, very professional! Thanks HART LANE DMV! Happy New Year!

I wait in line before they open. A lady asks if anyone is needed a duplicate license or renewing. I…read moreneed a duplicate. She then tells me to go stand in front of an employee she points to. Who then proceeds to ignore tf out of me & when I inquire, I'm told to get back in line.

The DMV in Lebanon was one of the worst customer service experiences I've ever had…read more The woman working the front door, Miss More, was shockingly rude and condescending from the moment we walked in. Three of us entered at the same time, and instead of greeting us professionally, she repeatedly barked, "What can I do for you? What can I do for you?" in an aggressive tone. The person in front of me was clearly trying to get their infant situated, yet she continued raising her voice instead of showing basic patience or courtesy. Since I was third in line, I assumed she was addressing the first two individuals. When no one immediately responded, she turned to me with visible irritation and repeated the question with attitude. After asking for my documents, I handed her my folder. She then snapped at me to remove everything from it myself, again in a raised, hostile tone. There was absolutely no professionalism, no courtesy and no attempt at respectful communication. Customer service at a government facility should reflect professionalism and respect for the public. Instead, this experience felt unnecessarily combative and demeaning. I genuinely believe someone representing the state of Tennessee in a front facing role should demonstrate far better interpersonal skills. I would rather drive all the way to Nashville to receive competent and courteous service than return to this location. The poor reviews now make perfect sense. I would not recommend this DMV to anyone.

Don't make an appointment or come to this location if you can help it. No matter what you are…read moredoing, whether you have an appointment or not, you will wait more than an or more after you arrive. make the drive Murfreesboro and you will be seen quickly, without a doubt. I got tired of waiting for an hour and a half, left the Lebanon location and showed up to the Murfreesboro location, had no appointment, an was seen in 15 minutes.

Quick easy friendly. Less than 10 minutes don't go anywhere else this is the best location and…read morestaff

1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!

Worst experience of my life wasn't able to get anything done all because Bruce Martin doesn't know…read morehow to use a printer correctly to print off documents. This was incredibly frustrating and embarrassing for this facility. Don't hire people that can't use basic technology, now i have to go to another county clerk across town that knows how to use a printer do you see how silly that sounds.

When I realized my tags expired in a couple of days I, along with half of Nashville, went to the…read moreinspection station near the fairgrounds. Lines were onto the street and I decided I'd go to another one after checking www.nashvillevip.org (the Vehicle Inspection Program website) for estimated wait times it said this particular station was in the 12 minutes range. Wandered over, inspected, in and out and ordered replacement stickers at the place all in about 17 minutes. Cleanest inspection station I've been at as well, and seemed pretty fast paced in comparison.

Worst trip for emissions testing ever. They had 3 lanes…read moreopen. In 1 lane they had 2 people inspecting simultaneously & moving rapidly In another someone moving so slowly they inspected 1 car to the other lane passing 4. Was almost a wreck or fight in the wait line as cars tried to switch to middle lane.

This location is always the best on wait times! Be sure to check their website for an up-to-date…read morevideo of the line. This time I came during lunch and was able to pull right in- no problems. The staff was nice and had no issues whatsoever.

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

This is my second time coming here in the last few years. So easy, so efficient. Years ago when I…read moregot my real ID I brought all my paperwork and waited maybe 15 minutes to be helped and was done within another 15 minutes. Today, I went in for an address change. I got all my paperwork- turns out I didnt need that. I just filled out my information at a kiosk and was out within 10 minutes. The front desk/check in lady was so helpful and so kind.

I went to renew my license and it took an hour, which is the longest I've ever had to wait at this…read morelocation. The shortest wait time has been 15 minutes on good day. Staff was helpful and nice.

The CXM link states it an error I could not leave my experience after receiving service, and it was…read morea 2 hrs wait for renewal of driver's license and Real ID Customer Service was Great, friendly and very Professional, she got me in/out quick

White guy said our documents were good then left in the middle of helping us to go to lunch - which…read moreis ridiculous. Black girl w glasses made us wait and was unspeakably rude and said our documents were not ok. There is nowhere to park. This place is atrocious. Also I should add we had 2 little kids w/ us and the white guy was training someone which made everything slower - DONT TOO HELPING SOMEONE TO GO TO LUNCH! The guy was trying to help us, the girl was actively and w a crap attitude trying to reject us because she said she was "behind" schedule. Try helping the customers instead of focusing on your lunch break or being behind. Actually assist people don't be an assembly line of negativity

Customer service from the receptionist I encountered was horrible. I walked in and stood waiting to…read morebe seen and he never looked up. I was standing about 15 feet (a glass window is the only object between us) and waited patiently for about 2 minutes. Finally I just sat down and got relaxed then he recognizes me and asked what can he do for me. I explained my situation and he gave me my paperwork. He seemed bothered and frustrated whenever I had a question. Awful experience.

OK so who reviews a police precinct right? Well this happens to be the only place in Davidson…read moreCounty where you can get fbi acceptable ink fingerprints. And you know what it's not a bad experience. You walk into a spacious modern building . It's the entrance on the far right side when you enter the parking lot. Head upstairs and find 3 or 4 techs. They will quickly show you how to fill out your cards and then fingerprint you. 9 dollars for one card a dollar extra for each additional and a small fee if you use a credit card. My thought here is this could be a DMV like horror show and its not. So huge props to metro pd for avoiding that.