We had heard such good things about Cassidy's, both the food and the customer service, that we…read moreskipped lunch so we could enjoy an early dinner tonight.
We walked in the door and was warmly greeted by the only guy we saw working there. He was grinding up coffee, which smelled really good! We read the sign that said to take a menu, pick a table, then go to the counter and order your meal.
We went to the counter and the friendly guy. Let us smell the copy that he was grinding. We then placed our order for one brisket entrée, and one salmon entrée. Then we asked him about splitting a Caesar, and he said sure.
After paying for the meal upfront, he pointed us to the table where we could pick up our napkins, utensils, and get some water. This is a very self service place. That's fine.
There was only one other couple in the restaurant that had gotten there before us so they were not busy. About 15 minutes, went by and we wondered if we were ever going to get our Caesar salad. A few minutes later, our food was served to us, including a small Caesar salad that was not split. We quickly mentioned with surprised that oh the salad comes out with the food? Our server smiled and said: enjoy. We eat out quite often and we can rarely think of any time that a salad came out with the meal. It's designed to keep you happy and give you something refreshing to eat while they're back in the kitchen cooking your meal.
We figured when they came out to check with us, we would mention that it was too late and could they remove it from our bill. However, the entire time we ate our meal, no one ever came to check on us. The gentleman we ordered from along with a lady chatted the entire time at the counter as we were eating.
They only passed by our table after a patron came in looking for something he thought he might've left there earlier.
When she came and asked to clear our plates, I asked if that's typical that the salad comes out with the entrées because we no longer want the salad. She said she was sorry that our server didn't ask if we wanted it early or with the meal. Then she took our plates away and left the Caesar salad sitting there.
It's really too bad we had such a poor experience as we were planning to come back for breakfast in the morning, based on the reviews.
It's funny because on our bill, it's listed as an $11 "starter" Caesar salad.
My husband said his brisket was average, a little dry, except when he got a good fatty part. The potatoes and the vegetables were good.
My salmon was just slightly overcooked, but very delicious and I really enjoyed the taste of my meal. For us, customer service is as much a part of the experience as the food. Judging by the reviews, this hopefully is a one off.