Adam is passionate about water! His goal is to make sure you are happy with your water, and if you…read moreare not he will do everything he can to improve the situation. I am not sure if it is a good thing to be told that "your water is the topic of conversation at the office!" However, it has led to some creative solutions for our well water.

From the owner: Fontus tests for water quality issues and provides you with solutions that ensure that your home or…read moreoffice water is safe and pure. We offer seven vitally important Water Testing & Treatment Services including Well Water Testing, Public Water Testing, Water Treatment and Filtration Systems, Hard Water Remediation, Water Treatment System Maintenance, PFAS Testing and Filtration, and free Radon Testing. All backed by our Triple Test Promise of 100% satisfaction.

Pure experts has stolen $3600 from me for a membership they don't provide any services for and are…read moreimpossible to contact about. I would NEVER use this company again. Stay far away.

After a year having a new water system installed, one tank started spurting water. I called,…read moree-mailed and texted Chris, the seller, to no avail, (two weeks). After I called another number I was told that another tech from Augusta would come down. The man told me that the tank that was spurting had a crack in the head. He turned the bypass off and it stopped leaking after a while. He told me there were three tanks I did not need and to fix it, it would take another $8,000.00 and that was at a discount. I had already paid the Pure Experts almost $14,000.00, so I told him I was going to get another opinion with another accredited water system company (the Pure Experts and Aerus are not accredited by the BBB). I wouldn't recommend the company to anyone!!! Since this writing, I have found out things I cannot divulge. "The Pure Experts" on Warren Avenue, Portland,ME are scammers! Period!!!!

Update: I called pine state and spoke with George, he came by and fixed it in 10 minutes. Charged…read moreme 150$ less then ward and including parts! Go to pine state instead and save your money! Also dont be fooled by the response below. Like I said they are trying to make themselves look good and cover it up. They say they did there job by saying they diagnosed the issue and provided a solution to fix the issue. Well its not hard to diagnose an issue when it is clearly snapped off in front of you. The solution they offered, "sry we cant fix this, please call and schedule an appointment, we wont be able to come back until the end of july, or you can hire someone else to replace the whole T-set if you need water sooner." Pine state had my water back in 10 minutes! Needless to say they are very unprofessional and rude. Heres my story below. Extremely Disappointing Experience I had an emergency plumbing issue and called this company after my T-joint broke. They arrived and spent about 15 minutes attempting to fix it, then stepped outside to take a 20-minute phone call. When they returned, they said they needed a tool that had been left in another company van back at their office. They came back roughly 40 minutes later, only to tell me they didn't have the correct fitting. The next morning, they returned, spent about five more minutes on the issue, and then told me they couldn't complete the repair because they had another job to get to. I was told I could either schedule an appointment for a month out or find another company to do the work. When I called to express my concerns, the front desk staff refused to offer a partial refund and still charged me $265 for what amounted to almost no service. Shockingly, during the call, the front desk woman made a highly inappropriate and offensive remark related to my son's passing something she must have looked up online. This was by far the worst customer service experience I've ever had. I strongly recommend avoiding this company there are plenty of reliable and respectful local alternatives. Not only that but then they had the audacity to respond and assume and accuse me of using my sons death as a means to save money. Also telling someone who lost someone let alone a child that its been 4 years since your loss!!!! Really. What are you saying? To get over it. Honestly this company is under poor management. You guys told me the price and I agreed to it yes, I told you financially I was struggling, asked to see if you had any discounts, and you said no. Most of the time spent was them driving back and forth and on the phone. I asked for partial payment back, not a full refund but couldn't even get that, just the manager telling me she google searched my name and said my son died 4 years ago and its not her problem? All I said was I was going through financial problems and still recovering from the loss of my son, greif is not something you get over in 4 years! There is a clear tattoo on my arm that started the conversation with the techs. Stop lying and trying to cover up the fact that you messed up this time and someone is standing up for themselves. I hope you have a good day!

These folks are the real deal They did the job for the…read moreamount they quoted and did it in about 4 hours And they did it right I highly recommend them

A very responsive company. They sent out Steve to assess and came back to do work needed…read more Explained everything to me in detail - I truly required the plumbing education! Very professional, great guys. Owner, Dave, very helpful. Angela from the office answered the phone every time and was very knowledgeable about plumbing - impressive! I'd highly recommend.

Clogged drain pipe from house to tank - pretty certain it's roots (cleaned last year by another…read morecompany who no longer return calls). A few days delay, as everyone is super busy this time of year. No worries. Rex showed up around the expected time. He inspected and cleaned out the roots quickly, efficiently, and with a great upbeat atittude. Now to fix the problem of WHY and HOW! Thanks Rex and Federal Piping!

Great experience! They came next day to replace our well pump and provided an honest and…read morecompetitive quote. Would recommend

Good experience, Scott is great. Got my pump replaced 36 hours after I called. Would been faster if…read moremy pump wasn't intermittent the first time he came. He got it up and running Monday around 1pm hung around for 30 min making sure it was working again (after a control board replacement) and it was working as it should multiples cycles on and off. Later that night no water, came back at 9am and had the pump done around noon.