A very responsive company. They sent out Steve to assess and came back to do work needed. Explained everything to me in detail - I truly required the plumbing education! Very professional, great guys. Owner, Dave, very helpful. Angela from the office answered the phone every time and was very knowledgeable about plumbing - impressive! I'd highly recommend. read more

Clogged drain pipe from house to tank - pretty certain it's roots (cleaned last year by another company who no longer return calls). A few days delay, as everyone is super busy this time of year. No worries. Rex showed up around the expected time. He inspected and cleaned out the roots quickly, efficiently, and with a great upbeat atittude. Now to fix the problem of WHY and HOW! Thanks Rex and Federal Piping! read more

I have used Federal piping/ plumbing twice in the last 3 months they are Excellent! very professional, great to talk to they get the job done right can't say enough good about them TOP NOTCH GUYS I will definitely use them again Robin Gouette read more

I called federal piping to help do some plumbing in my old house and to help get my hot water heater going. 8 years ago they gave me a bid for a new well pump. I got 3 bids and found another outfit from Cornish Maine was the best price! I guess they had this all in their notes and 8 YEARS LATER would not come when I called and really wanted them (since they are local, etc.) That is what I call a lousy business practice! I really had nothing against their company it was just a matter of dollars as we are a family of 5 etc. I always try to hire nice local folks but when the cost comes in at nearly triple what another bid Was - I had no choice! Little did I know it would be held against me for life! read more

My well failed in the middle of winter (January). I had previously had Federal Piping to my house for routine furnace servicing so I called them first. After some consulting David said they could replace my well with a similar point-style well for around $4,000 and I would have water back in 1 day if things went as planned. My next best option was a new style of well for $10,000, so I went with David's plan. One of his guys came out the next day to evaluate the job. He confirmed that my well was failed and took a $1,500 cash deposit. The next week, on the day that Federal Piping was to actually replace the well, three guys showed up at 11am. They spent the next 5 hours digging in the wrong part of the yard to locate the old well (necessary to hook into the existing line) even though I told them accurately its approximate location. The next day they came back again around 11am and tried digging again for two hours, this time around the location where I told them the well was in the first place. They were unsuccessful again. They packed up and left again with no plans to come back. They couldn't find the old well. Luckily, I was able to get another contractor out to my house quickly. Based on the same information from me, he was able to successfully locate the old well in TWO hours. I contacted David today to ask how much of my $1,500 he was willing to contribute back to the $10,000 bill I now face with the contractor that IS putting in my well. He said he was actually going to bill me MORE. He is full of excuses about how bad the weather is and how much time he spent at my property, but the bottom line is that his THREE guys failed for 7 hours to do what two guys from my new contractor successfully did in two! After asking nicely for my $1,500 back, I got more honest with David when he refused even a partial refund. I told him my feelings on his company's incompetence based on their 7 hour failure vs. the 2 hour success of my new contractor. He again refused any refund at all or to even take responsibility for the failure. I asked him if he was familiar with Yelp and his collection of terrible reviews. He responded, "you do what you need to do." I said that not only would I be writing this review, I would also be contacting the Better Business Bureau with the same information. I don't understand how he still has an A+ rating on there, but hopefully that will change soon. There is already a negative review on the BBB site, but no formal complaints listed (yet!). David ended up telling me he was starting to get "pissed off" at me on the phone when I pressed him on how much labor he actually had into the job and how the 7 hours spent at my house was a total failure which he was not acknowledging or taking responsibility for. That was about the time he hung up on me. I could go on with more of my feelings and opinions about David and Federal Piping, but I'm trying to keep this review factual and professional. Decide for yourself if this sounds like a company you want to do business with. read more

Federal Piping gave me an estimate for $3000 to drive a new point at my home. I took a day off and did it myself for $280. Today I was having trouble with my pump motor and called your company and waited for a call back. My wife finally called me and said she talked to you and you said you were not coming because I drove my own well point the year before. I would have appreciated a call earlier letting me know instead of waiting till the end of the day on a Friday. Thanks Dave, real professional. read more

Can't say enough about Dave and the team at Federal Piping. Year after year they have been there for our family. Not only is their service excellent but they always take the time to explain the problem and what we can do to avoid in the future. Would give more stars if that was a choice! read more

Goodness! STAY AWAY FROM THESE PEOPLE! We asked them for an estimate for a new furnace. This was a very large purchase, and we also got several other estimates. These guys came one day as another heating contractor was leaving. They became incensed that we had gotten other estimates, yelling and SWEARING at us, and telling the departing contractor "YOU can have this f******ing job!" They were rude and unprofessional beyond belief and acted as if we ought to be kissing their feet when WE were the ones spending big bucks for a new furnace, and should have been happy to get another job in a bad economy! We have since heard nothing but more bad things about Federal Piping from other local residents, and would never, ever consider hiring or recommending them to anyone! read more

Sorry to see all the very negative reviews posted here, because that hasn't been my experience. I've used Federal Piping for several years and have always received excellent service. A couple years ago, Steve came out in the middle of a blizzard to get an aging boiler up and running again. Today, Scott came to fix a clogged drain. I was impressed with his cleanliness, his work and his attitude, and I don't impress easy. He could have taken advantage of the fact that I was expecting a bigger, more expensive job, but did not, and the final bill was fair and in line with going rates. The only reason this review is not 5 stars is because the only people I give 5 star reviews to is family! read more

Correction to Dave, the owner of Federal Piping: It was NOT a freeze! It was a toilet paper clog! Your company did not offer to send another/one of your "technicians". The only offer for resolution was that you would send two at 300.00 an hour each for an hour. Anything past one hour, would be additional costs. Also, I did not know that the temperature outside is a significant factor to your service delivery! The other four companies did not even comment on the temperature. If you are overburdened with service calls, it may be good business sense to say just that to your customer. They would surely be served better by someone who had the time to address their problem. One of the companies did just that. Furthermore, they suggested another septic company in the area to contact. Like you stated, you may be the "largest company in the region", but that does not give you the right to be downright rude to your customers. read more

I really don't like to leave bad reviews on places, especially when it can affect a business negatively. However, from both personal experience with federal piping and word of mouth I feel that people should be aware of my story before considering using them. We called them to inspect our well because of a pressure issue. An employee came to the house and within 15 minutes of being at our house said we needed a brand new pressure tank which would run us about $1000. Not only did they charge us over $100 for just the short visit, but we had to put a $25 deposit down over the phone before they would even schedule an appointment. If something had come up and we had to cancel they would take our deposit. Anyway, we wanted a second opinion since it was so expensive. Another company came and realized it was an issue with the pump, not the tank, which only cost us $150. Now everything runs fine. If we had gone with Fedeal Piping we would have done something unnecessary and expensive and it would not have fixed the problem. These people take advantage of people. Please beware. Anything to make a buck. Just do some research before trusting these people. read more

Do not count on this company for anything! I called and asked to have my septic tank pumped and talked with one of the workers. He was amazing. He answered all of my questions and was so great that I even asked Federal to perform the $130 well inspection. Before they came to my house (when I was not home) I spoke to the owner, Dave, to let him know that there was a cement tank cover. He said that would not be a problem. The septic tank pumping bill was fine, but the well inspection came to $340! No one had ever called me as the work was being done or after. I had to call them to see if the tank had been pumped. I then asked about the well inspection and why the bill was that high? Dave said I had a cement tank cover! I reminded him I told him that before they came on site. Next he tells me, he had no idea how deep the well was. I told him he never asked me- I could have told him how deep it was. He told me he did me a favor by doing the work. He then told me he knows for a fact that his guys called. I explained that I never received a call nor does my phone snow a missed call. He said that happens to him all the time too (?) but they called and did the work without my knowledge. He then said, I don't want to debate this, what do you want me to do? I said I would pay the agreed $130. Dave accepted that but not before saying - is that all you got? That makes you feel good? I wanted to work with Federal because of the great septic guy I talked to. I even would've have paid the $210 if we could have applied it to the cost of the well work that needs to be done, but we never got that far because this company makes maverick decisions about spending your money without your approlval or consent. Then when you point this out, they literally make fun of you for not being able to afford the bill you didn't ask for. read more

Crooks & Extremely Unprofessional Like the other review posted on Yelp , STAY AWAY FROM THIS COMPANY. We just fired them due to horrific overcharge to install a 25 foot of copper pipe that took 2 of their unionized plumbers ($88/hour) 15 hours to install. When I called their job foreman to discuss the bill he became irate that I had "the nerve to question their bill", "they don't negotiate their fees", "go ahead and don't pay me, I'll tell that to the judge", etc. Lovely customer service. I got a quote from them about 10 years ago to put in a water filtration system and they literally came in 3x higher than the successful option we chose. Bottom line, this is an in your face, overpriced, unprofessional company that only deserves to serve people stupid enough to trust them. read more

Substandard work, The day they come to do some plumbing work, which should have taken one visit, the person worked for a few hours. Then the repairman told me to go as he had another job lined up, but I still had no water and would be back tomorrow to finish the work, I was obviously not happy, he then had the nerve to request payment for that days work even though it was not finished, really? Who does that. How are these guys still in business. Do yourself a favor, do nor use these guys. Call Dana Haley, been pretty happy with their work. read more

Everything other folks has written here is true. I hired them when my well went out. They said they were a union shop and were sending 2 guys to deal with my well. Instead, my husband and I ended up doing the work with Dave Boyd, the owner. Despite us doing the work, Boyd charged us for 2 union guys... Now union rules say you can't put non-union folks on the job, so why did Boyd have my husband and I helping him pull out the well? And why did he charge us for 2 guys doing the work when there was only him and my husband and I? The guy is basically a crook. read more