First, I want to say this review is long overdue. Our roof was replaced December 2019; and even though I intended to write a review, I honestly forgot. Then the pandemic happened so I did not have the energy nor was I motivated to write one. I decided to write a review after almost a year because of what we discovered about the prep work that was done last December.
Pros:
*Thomas C. was the salesperson who assisted us in communicating with our insurance company to get our roof replaced under our policy; we only had to pay our deductible. Thomas was extremely helpful, friendly and not pushy at all when trying to get our business. Ultimately, the interaction with Thomas influenced our decision when choosing Summit Solar and Roofing. Thomas communicated with us throughout the entire process...5 stars for Thomas!
*Roof - Installation went smoothly except prep work (details in Cons section). We are satisfied with the final outcome haven't had any issues with the roof itself. Also, Thomas replaced our rain gutters at no cost to us.
CONS:
Carlos (I believe this was his name) - the onsite manager, the person who was supposed to oversee the project is the biggest complaint we have about this company. The first issue occurred when a worker's foot/tool (not sure of the cause) created a sizeable hole (approx 3x3) in our 18 month old son's room. Accidents happen; therefore, we were not at all upset about the hole, it was my interaction with Carlos that upset me.
Carlos returned that evening to prep the hole prior to it being prepared. Carlos was going to cut the hole so he could start repairing the drywall until I stopped him and expressed a concern for asbestos; our house is old and has popcorn ceilings. Carlos responded saying asbestos is only an issue if it's wet. I do not have much knowledge about asbestos, but I know the opposite to be true. Told Carlos not to disturb the ceiling anymore than it already was, stating dust or fibers are known to be harmful if they are inhaled or ingested. Carlos seemed dismissive and did not validate my concerns. I immediately contacted Thomas to express my concerns and requested they test for asbestos.
Thomas and the owner came over to our home the next day to apologize for the hole and to say they were going to test for asbestos at a lab prior to the hole being repaired (excellent communication by both of them). The testing was done immediately and confirmed asbestos, but thankfully an abatement was not needed. Thomas made arrangements for the hole to be prepared while they were completing the roof, but it was disheartening to see Carlos show up to 'oversee' the repair. The hole was repaired, but we were not satisfied with the work as you can tell where the ceiling was patched; this will need to be fixed before we decide to sell.
The 2nd issue with Carlos is that he did not lay tarp in the attic or garage. My husband needed to leave one day for an errand, but told Carlos he would make arrangements if he needed access to the garage. Carlos said not to worry and they would not start on the garage until he returned. Carlos did not tarp which created a lot of dust, dirt and debri in our garage. After the work was completed, we had to remove everything and clean up the mess that was left behind. In my opinion, Carlos' lack of integrity makes the company look bad.
3rd issue with Carlos is he also did not tarp the attic. We recently had issues with rodents; therefore, we hired a company to solve that problem and replace the existing insulation. The worker advised us the roofing company was 'lazy' because they should have tarped the attic; said there is a lot of debri from the roof replacement. They said we are lucky the insulation is old and needed to be replaced anyway; if not, the existing insulation would have been ineffective because of the layer of debri left on top of the insulation. I am not sure if tarping attics is standard prep work for this company; if not, this is something the costumer should be made aware of so they can tarp it themselves to prevent cleanup and possible damage to their insulation.
Ultimately, the quality of the roof replacement was excellent; and we were extremely satisfied with the customer service from Thomas and the owner. I would recommend this company to others, but would be hesitant if Carlos is the project manager. read more