The doctors are literally the best doctors here! They are always happy to see my son and daughter…read more They talk to them while being seen. They always take care of things and our children's health. How cool are the hallways they are always decorated so nice for the kids! Upfront staff is always welcoming. Great Job!

I have a very bad experience with the front desk today just don't look what is her name at same…read moretime complain about the office itself. My Baby has her flu shot last April 8, 2018 and her doctor advised us to have her follow up flu shot after a month and was also advice that no need to set an appointment coz it can be done even when you walk-in. My husband's lunch is only 30minutes so he needs to ask his Boss and tell him that he will be late to come back. We planned to bring our almost 9months old Baby today at 1pmish since it is my dayoff and since I do not drive yet my husband picks us up. But prior to go there my husband told me to still make an appointment but the person i talked with on the phone again told me no need for an appointment. Unfortunately, when we arrive in their office and check-in with the oldest(I think) staff there today and told me that they do not have stocks for the said dosage. oh really???? Then I ask her again how come you do not have stock knowing you have in your records that my daughter has a follow up flu shot one month after April 8, 2019 and the office should spare one for her then she said in a very snotty way when we are out of stock we are out of stocks" and our next stocks will be in Septemeber 2019 on which too way far for my daughter to have her follow up flu shot. And she is not even helpful when i ask her if we can do it in other clinic. Second, when I called their office about setting an appointment to make sure that we can be accommodated even walk in and told me no need which she said no need to set then I gave her my daughter's date of birth. By then after the staff pull out my daughter' file she can see actually if they still have a stocks and should advise me so no need to jeopardize my husbands lunch. But no, she didn't advice me. So our plan now is to request for all my daughters record coz we will be moving to other pediatric office. Can't take their customer service staff anymore the fact that its a pediatric clinic they(front desk) should be as friendly as they should. What a terrible experience.

DO NOT GO THERE!!! I can't begin to explain how badly you…read morewill be treated. From trying to just make an appointment, to the wait time in the waiting room, to being rushed through the appointment and basically dismissed. There is no care and no competence to be found here. Stay away!!

Dr. Lisa Fletcher at the Blue Springs Office has been my pediatrician for about 2 years. I haven't…read morehad a complaint until now with my newborn. I know their vaccine policy, but due to religious beliefs, there is one vaccine I refuse to give to my children. I came to the vaccine appointment after speaking with the front desk about it and they said to talk to Dr. Fletcher about it at my appointment because it's not that big of a deal. I went in and upfront said I understand their vaccine policy at the office and understand if we can no longer be patients, but there is only one vaccine I cannot give due to religious grounds. Instead of professionally explaining to me their policy and letting me know they can no longer serve my family, Dr. Fletcher completely berated and belittled me about how she was a better advocate for my children than I am and that I must be okay with dead children. After this I tried to calmly explain my beliefs were religious and again understand if they can no longer serve my family and she continued to disrespect me and tell me how unethical my religious beliefs were. All of this in front of both of my children. I couldn't believe the unprofessionalism and audacity to spit on my religious beliefs when a simple "we can no longer serve you" would have sufficed. We immediately left the office and called to make a new appointment with a new pediatrician so the certified official letter they sent the next day ejecting my children from their practice really wasn't needed.

Hands down Dr.Palfreeman is the best dr that I have brought my kids to see. His bedside manner is…read moretop notch and you never leave feeling like your concerns weren't addressed. I will forever recommend him to anyone asking for a pediatrician for their little!

Dr. Graham and Sherri are the best! Convenient and caring all in one. My kids get great care from…read moreeither one of them.

Can I give a zero stars? Let's just say customer service is gone; a figment of our imaginations…read morefrom the past. It's presently 0758 am. I have now taken my daughter to both locations. Their website says the Independence Location opens at 0730. Nope! So we drive to Lee's Summit where the website states 0800 & that both locations take walking-Nope! 0755 I arrive at Lee's Summit location, doors are unlocked walk right in. First glance is a nasty glare from the receptionist who looks at me and asks if I can be helped with a bothered tone. My comment, are you guys open? (Question mark) No, we don't open until 8. Okay, we'll I'll just go outside and come back in 5 mins to ask my question. Shaking my head! What is wrong with these people? I'm headed back in... it's now 0802. Should be okay right?

Horrible! Misdiagnosis, wrote wrong prescription! Son had a fever...called everyday....day 3 "it's…read morenormal"...day 4 got an appt...day 5 fever 107.5! They STILL wouldn't see him...took him to Children's Mercy...pneumonia. Read the reviews all are consistent with lack of care and no communication horrible provider

I've been going here for nearly 45 years and I have received a variety of needs me that I wouldn't…read morehave been able to get any help with had it not been for this facility. Many times I have heard and or read things that others have said happened during time that they were in the hospital on some level of care of need either at the Lee's Summit site or the downtown location and I am shocked every time I have to hear people who say anything bad about them so many people who are in the same situation as myself yet they are expecting miracles or magic to happen. These Drs that are mainly students learning but by some of the same people who were serving those complaining are the best Drs around anywhere in the country They are after all just people and they are not perfect but they do try to find a fix for so many patients with a variety of needs just to make sure that they are going to get better and get those are some of the people who complain about everything in life anyway I don't know what happened to have them that could have been so bad they are after all still alive to get the chance to complain about stuff and they make me sick with the selfish attitude I don't like those kinds of people get a grip on yourself would you?

We had welcomed our second child to the world here, and the initial experience was great. Nurses…read morewere helpful, doctor was very knowledgeable and she was fantastic at her job. But the 2 day follow up appointment was a complete 180. Ladies at the check in were very rude, our doctor(different one) ignored our concerns, and at checkout they were chatting about what a coworker did at lunch- to the point they told us just to call to go over details later because they were busy. Seriously!?!? Very disappointed. It's obvious they put their best people in maternity, Susie, Jenna, Gabriel, and Dr. Hoke gave us a great experience with them, but after what we witnessed in family medicine... We will never come back here, already switched providers.

I've taken my kids here for years. The doctors/nurses are top notch. I love and have used their…read moreurgent care. Gives me great peace of mind. Would 100% recommend to anyone looking for pediatrician.

Super disappointed in this doctors office. We've been going there for 9 years. Their turn over rate…read morein the last 5 yrs has been ridiculous. Due to this we haven't seen the same doctor for well visits. At my sons last well visit she was reading things off his chart asking us questions and asking us where he is now. She asked if he still used his inhaler in which we replied we lost it. She asked us more questions about why he was originally given an inhaler. We explained it's for sports or when he gets very sick with a cold and struggles to breathe. Then she also stated it might be allergy induced and prescribed Zyrtec. We leave everything's fine. Then I get a bill from them for a sick visit. I call and say I think my insurance was billed incorrectly, we came in for a well visit. I was then told since we talked about things outside of the normal well visit guidelines it was now classified as a sick visit. I explained the doctor read my son's chart and asked me those questions and at no time did she explain to me that was changing the type of visit I was in. The person I spoke to on the phone said that providers don't disclose. I don't think they should legally be allowed to change the type of visit you're in and not disclose that information. I would have never answered her questions had I known she was now classifying this as a sick visit.