1. Summit Motorcars

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Wooster, OH

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Summit Motorcars

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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7 years ago

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Douglas H.

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College Hills Honda

College Hills Honda

(35 reviews)

I purchased a new Honda Passport 18 Inch Rugged Black Alloy Wheel…read more08W18-3BM-100B. They had the best price around and fast shipping in well protected box. Good communication too. Very pleased with my purchase!

We are disappointed with our recent experience with Germain Honda of College Hills and the handling…read moreof our 2017 Honda CR-V service concerns. In December 2025, our vehicle was serviced at this dealership, including replacement of all fuel injectors. Several months later, in July 2026, the vehicle developed significant performance issues and became disabled. The dealership diagnosed the vehicle with a head gasket failure. After reaching out regarding our concerns, it took approximately two weeks to receive an initial response from the dealership. Given the seriousness of the situation and the potential cost of the recommended repair, we expected more timely communication and a more thorough explanation of the diagnosis. We requested documentation supporting this diagnosis, including any available diagnostic test results, technician notes, inspection records, or other information showing how this conclusion was reached. We were advised that no additional records were available beyond the customer invoices/receipts. Our concern is not simply that a mechanical issue occurred, as we understand vehicle failures can happen. Our concern is the lack of supporting documentation and explanation provided for a major engine diagnosis, especially given that the dealership had performed significant engine-related work only months earlier. We believe customers deserve transparency and clear communication when faced with a costly repair decision. We would have appreciated a more thorough explanation of the diagnostic process and supporting information behind the recommendations being made. We hope the dealership improves its documentation practices and customer communication so future customers can feel confident that major repair decisions are supported by clear information.

Pallotta Ford

Pallotta Ford

(18 reviews)

I just moved to Ohio and needed to purchase a truck quickly. I was referred by a friend to Pallotta…read moreFord so I headed down there to test drive a used truck. I was very impressed with the dealership , the salesperson and all the personnel I encountered. They were all very knowledgeable and able to answer all my a questions. This was such a great experience that I actually ended up buying a brand new truck not the used one. I would recommend Pallotta Ford to anyone looking to purchase a vehicle.

If I could give 0 stars, I would…read more DON'T DEAL WITH THIS DEALERSHIP unless you want to waste your time and money. Not quite sure how this scammy, shady dealership has a 4.5-star rating when all they do is scam people. They sold my dad a lemon (a Ford F-150) for $18,000, and he has had NOTHING but issues with this piece of junk. Not even four months of owning this garbage vehicle, and the transmission goes out. I have heard now from others that this dealership knowingly sells vehicles with mechanical problems and now my dad, a VETERAN who is also disabled and on fixed income, has to eat $18,000 and/or get a new transmission that could cost up to $7.5k. Awful business. Buyer beware. Seriously. Go anywhere but this useless place. (PS: They then had the audacity to respond to my Google review and LIE and say that they offered my dad to bring in his truck for a diagnostic test -- which they NEVER did. So not only are they scammers and shady, but they're also liars. Guess that tracks!)

Summit Motorcars - usedcardealers - Updated October 2026

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