Diane Yu is the best of the best! Without her, I probably could not own a home that smoothly. She is professional and caring. The apartment I purchased is a cooperative apartment. She helped with: 1. My mortgage application, which I got approved for a good rate. 2. Broad application package, which she is very good at, even though she was not responsible for that part. She is the one going for an extra mile to make things happen. 3. When there was an error occurred because of the management company, Diane was the one who called the related parties and solved the problems for me. I would not hesitate to recommend Diane Yu as a professional, caring, and smart mortgage broker. read more

We wanted to take a moment to express our thanks to our loan officer George Gao at SMB for his hard work and dedication on helping us getting everything in place, his organization, promptness, and knowledge makes it a very painless process for us. We highly recommend George and his team at SMB to anyone in the market for a mortgage! Thank you George and SMB team!!! read more

I highly recommend Mr. Hodge Peng for anyone who is looking for a responsible and professional mortgage banker. Before turning to Summit, we consulted 3 other banks and were still confused about what was required and the whole process. Hodge gave us a clean, accurate response to every question we had. One time I called him in late evening and was surprised that he picked up the call immediately and was able to help me out after work hour. When it came to the time of locking in the rate, Hodge gave us all the choices and explained the pros and cons of each one which eventually guided us to pick the best term for our situation. We have had a mortgage before but no one ever gave us that much information as a home buyer. We applied with Summit in April and were able to close within 6 weeks. We have never thought it would be that smooth and headache less. I have to mention that during our first meeting with Hodge, he listened to our needs carefully and raised several potential concerns that might occur during the process. We were able to prepare for those issues ahead of time which turned out to be a huge time saver. We will definitely refer Mr. Hodge Peng to our friends. read more

Diane Yu is very professional and knowledgeable! Highly recommend her! My case was very urgent and everyone told me that it would need at least 1 month to complete! Diane helped me out in two weeks! Yes, it is two weeks!! Definitely, she is best loan banker!! Amazing and super fast!! Thank you for all your help! read more

I was shopping for mortgage couple weeks ago, there is a lady ( I forgot her name michelle or Maggie ? ) she got my information and get back to me after two weeks told me I can't get loan, when I ask her to explain to me she hang up on me. I am like whatttttt? I mean after two weeks! With my personal information you can't spend 5 minutes on the phone with me? I am working with someone else who reply to me in 15 minutes after I emailed her my paper works and processing my loan now. read more

highly recommend diane yu!!! Best banker ever!easy to going with and no hassle. Always try her best to get the work done. Most importantly super FAST! This is the second time I closing deal with her, so smooth and easy. I would recommend her to my family and all my friends! read more

I am an attorney and have been working with Diana (Bing) Yu for the last 4 years to obtain mortgages for my clients. Diana goes above and beyond the average mortgage banker in that she works closely with the client to make sure his/her credit score is the best it can be so that the mortgage rate is the lowest possible. Diana is also sensitive to peoples' personal issues as some of the clients I have sent her have recently been divorced and must purchase the interest of the other party which can be complicated as emotions run high at times. All in all, there is no one else who I look to when a new mortgage or the refinance of an existing mortgage needs to be done. read more

First of all, if I can give more stars, believe me I will. My loan office was George, who was so capable and experienced in this field. I had so many complications in my case through out the application process in which I almost gave up. However, George was very patient and helpful, he walked through my case with me with his 120% effort. I truly believed that my case would have died in any other banks if it is not George. And I am sure that Summit Mortgage is doing better and better in the future. Love the company and the people!!!! read more

Hodge Peng was fantastic in communicating and guiding us through this mortgage process. 10/10 would recommend. Thank you so much Hodge!

Hodge at Summit Mortgage was our guy. We have been working together since October 2016 looking at property. Hodge helped us with our first two prospective homes pro bono and after a year and change we closed on our third option. He works nights and weekends for us. He can always be reached by email text. We got a great rate and Hodge was very insightful in this entire process answering any and all of our questions. read more

I had Terry Tao as my agent from Summit Mortgage Bankers. He is very knowledgeable, patient, quick/responsive any time if you have a question and detail orientated. The offer was great and the refinance of my mortgage was closed in a timely manner. Strongly recommended! read more

Czar Yeung is very knowledgeable and professional. He did a great job of guiding us through the process of getting our mortgages. I highly recommend him. read more

Just closed my refinance loan with them in a record time :). Very happy with the service provided. Will definitely use their service again in the future. read more

I rarely write reviews but feel I should do one for Hodge Peng and his team. Everyone knows how difficult and complicated the motgage loan process can be, but my experience with Hodge Pend was exceptional and wonderful! Mr. Hodge peng is very diligent, he went above and beyond to help me close my loan on time and made the entire process as stress free as possible. From pre-approval step to final mortgage approval and rate locking, Hodge answered all my questions patiently and promptly meanwhile kept me informed through every step. The greatest thing is that Hodge and his team are always available, and never make me feel I was bothering, he is very knowledgeable and got me an amazing interest rate! Hodge is super professional! I highly recommend Hodge to anyone! read more

Czar Yeung helped us buy our first home 4 years ago and is recently helping me refinance. Being the first home buyer, we were unfamiliar with all the details of the mortgage process. Czar is kind, helpful, knowledgeable, professional and responsive, answering every question we had immediately and provided valuable advice. Czar is so easy to work with, making the whole process from pre-approval through closing easy. And on top of that, Czar was able to get us a great rate. I would recommend Czar to anyone I know! read more

Czar Yeung is very professional and knowledge. He helped us close 2 loans. Highly recommend and very satisfied with his service.

Eva wu has been very helpful in getting my family a mortgage. I was able to refinance a property and cash out and purchase a primary house. I continuously come back and send my other family members as well...she gets the job done....thanks again read more

For most people, getting a mortgage could be overwhelming. There are numerous parties to deal with, and an ungodly amount of paperwork to go through. The folks at Summit made the process as easy as possible. Special shoutout to Czar Yeung. He was meticulous and very easy to deal with. I recommend him to my friends and family members who are in the market shopping for mortgages. read more

I have personally worked with Diane Y. at Summit and she is the consummate professional. She knows her business inside and out, and she is aware of current financial market conditions and interest rates to help her clients, especially with first time home buyers to navigate the process from beginning to end. Diane provided timely guidance and advice on when to lock rates and what alternatives were available and most beneficial to the client. In my personal experience, she was knowledgeable, always reachable no matter what time of the day and readily had informative answers to my questions. read more

Summit exceeded my expectations in getting my mortgage. We were a few weeks away from closing and our first application with a large bank was botched. Sara was very professional and diligent in making sure the application was approved in a timely matter. I highly recommend using summit! read more

"STAY AWAYYY! Went to this place for my first house purchase, got ripped off for closing costs. They sound like they know what they are talking about but most conartists do. Overcharged by thousands! STAY AWAY" read more

Outstanding customer service and an excellent choice - especially when comparing to standard banks. Don't get lost by selecting a bank that's too big to fail - and who may not care about you as a person and/or your situation!  The staff at Summit Mortgage Bankers will look out for you.  They absolutely do their best to make a difference and the staff members I worked with for my mortgage were helpful and professional at all times.  As the biggest purchase in my life, not knowing the mortgage process and having someone help me understand it made all the difference.  The loan officer (and the team I worked with) reviewed each document with me and explained anything I didn't understand.  A complicated mortgage became not so complicated. I truly recommend this company to anyone who needs a mortgage. read more

Stay away, I went there talk to someone a Lacie she got our tax return and all my document and never get back to me with an answer. Unprofessional . I went to prospect mortgage on bayside and had great service there read more

I never write any review in yelp. But I think I should write one, share my experience and recommend to anyone who is looking for responsive loan officer. As a first time buyer, I have totally no idea what to expect. But Michael Chen and Diane Yu have be very very patient and responsive to walk me through the entire process and be creative and proactive to solve all possible issues. I am not only taking a mortage here but also getting lots of consultants from them. They are dedicated and professional. read more

I had the pleasure of working personally with Diane Yu. Man, where should I start. As a first time buyer I was clueless, the process might and most likely will be at times frustrating and overwhelming. Diane, more than a banker is a friend. She took the time to work with my husband and I personally, called and answered texts and emails at any time. When you have people like her working and guiding you through this journey it makes it easier. I started working with her and in two months, my husband and I and my baby in my belly get to post this review from our new home. I totally recommend Summit Mortgage Bank. You will find lovely and professional people helping you to pursue your dreams. read more

Thank you Helen! Because of your help, my case finally done! I'm sure that you're the one whom I would recommend to my friends once mortgage are needed. read more

Christine Wang helped with our mortgage twice, for a co-op and a house. My wife and I knew very little about home purchase and mortgage, but Christine helped us in every step of the process and gave us the best mortgage deal available. The whole home purchase experience was as smooth, pleasant, and efficient as possible thanks to Christine. We highly recommend Christine to anybody who's considering to buy a home. She is friendly and kind, and can answer any question you may have. read more

It is exciting to own my first home, and I was fortunate to have Yan Ren as my mortgage loan officer. I was at first so clueless about mortgage application process. Luckily, I had Yan Ren guided me through the application preparation. She was very knowledgeable, professional and patient. Though I had lots of questions and she always answered in a timely manner. I had a busy schedule, Yan always made herself available for me from getting a pre-approval to loan closing, she made my life easier and stress free the entire process. Thank you very much! I would recommend her to all my friends! read more

Helen F. at Summit Mortgage is very responsive and professional, one of the best I have worked with. Very informative on the current market trend and made sure I can get the best possible rate. She is always there to answer any questions and made possible a very smooth and painless process. I am glad I got to work with Helen F. and highly recommend her. read more

Czar Yeung is a professional expert he was very easy to communicate always available and answered all our questions. Most importantly he got out job done. My husband and I are very satisfied with his service and highly recommend Czar for home mortgage needs! read more

Every Broker is different. I had Diane Yu as my Mortgage Brokers. I think she was one of the best. She helped me with most of my paperwork. The interest rate I got was lower than I had expected. My loan process was quick and smooth. Overall, I had a great experience working with Diane. read more

My first Mortgage was closed by this company. Officer Czar Yeung, helped me a lot, from beginning to the end, Especially for me knowing nothing about mortgage. Highly recommend. read more

I highly recommend Sara Yan at Summit. Sara as a mortgage banker helped me with several mortgage transactions from new home purchases to refinances. Her excellent service exceeded my expectation every time and made me a returning customer. Sara was professional, honest, knowledgeable and responsive. When dealing with mortgage and home purchase, time is of the essence and the top priority is to be able to close deal on time. Sara put this at her top priority and help me navigate thru the process making it a less stressful experience for me. In one of my transactions, we ran into issue due to seller's legal issue. Sara explored all options for me quickly, kept me informed and helped me thru the process with my best interest in mind. We finally closed that mortgage on time. I highly recommend Sara for mortgage needs. read more

I have been working with Summit for about ten years. I worked with Helen Fan for several deals. I have to say that Helen is the best mortgage banker! She is very professional and experienced. She knows clients' need and is willing to do her best to help her clients to reach their goal. She responded my questions very quickly and was very patient to explain everything. The most important is that she tried to get the best rate for me. We were able to close several deals efficiently with great rates. High recommend Helen to everyone! read more

When I purchased my first condo in 2009 was through summit mortgage already. Last year I bought a townhouse and also through summit mortgage. Czar Yeung and his team were great. They followed through my case until closing. Also Czar was very responsive even his off hours, he will reply your email or return your call if possible. I am very happy with their services. Highly recommended. read more

I highly recommend Sara Yan at Summit. She really knows what she is doing and will help you in any circumstances. When I had questions any time even sometimes late night and weekend, she took her time to reply. If you don't understand anything, she will explain it to you. I am very fortunate to have Sara Yan as my mortgage banker. If you work with her, you are in great hands. read more

I had signed my contract for a house purchase at the end of April 2013 when interest rates were at a low. I used this company only to find out that Helen Fan from the Flushing office was full of crap and excuses by refusing to lock in my rate for 60 days and provided a bogus reasoning that they do not offer such a mortgage tool, and.... it would cost me too much to rate-lock for 60 days etc. When I requested a larger loan for renovation cost along with the mortgage amount I was told that I was at my cap for how much loan I can afford at the current interest rates. However, I only found myself uninformed of an interest rate hike in june 2013 and then suddenly I was told that I could afford the same loan at one whole percentage point higher (approx $300 more per month on my loan) when a month and a half before, I was told that I was at the cap for the affordability index for my loan already. To add insult to injury, Helen Fan decided to act as if she knew how my credit score was determined based on her expertise at looking at a credit score analyzer program that missed the fact that if you don't use any of ur revolving credit cards for two months your credit score will drop a few points due to no revolving credit in use. The advice Helen Fan provided me was exactly that due to too many revolving accounts in use and that caused my credit score to really drop when in reality the score error was due to a derogatory report placed on my credit file for default on a credit card bill because i never received the bill given they the address on file was incorrect. I fixed the error, however the effect of not using my credit cards as per Helen Fan's advice cost me more as two days before closing she told me that I have to pay an extra 3k in order to maintain the same interest rate that I was committed to due to a credit check without me being informed of it or provided of the procedures of it beforehand. Do not use this company, and do not let them take you for a ride. Usually mortgage loan originator companies/brokers are certified/recognized by their achievements and outstanding service with customers and training of mortgage professionals, I could not find any information on Summit Mortgage Bankers on the NAMB (Association of Mortgage Professionals) website. NYS has a list of approved/preferred lenders for mortgages and Summit Mortgage did not look like they were on that list at all. The only reason I entertained them was because my mom is well acquainted with Michael Chen, however, it looks to me that he is a poor judge of character and I don't know how he manages to work as the Director of Customer Relations when he provided us with a crappy referral. If the house value was not worth as much as I expected, I would have walked away and left a bag of flaming dog poop on the doorstep. On the date of my closing, I was interrupted by Helen Fan to sign my rate lock agreement letter which showed a higher interest rate lock than I was originally told. She played with the wording of interesting rate and APR to make me think I got the rate I wanted and hid the additional bank fees in the APR rather than give it to me straight. I wonder if she knew what she was doing this entire time. I had a horrible experience with this company due to the guessing game they played. They have employees who are under-trained, inexperienced, and mis-informed. In addition, these customer relations bankers seem to have their own personal financial issues going on that cause them to be incompetent at their job. The loan manager that signed off on my commitment letter agreement didn't provide a timely delivery of my commitment letter until 5 days later. The information provided by my broker and the loan officer conflicted despite they both worked from the same office. To this date, I still don't know how my excellent credit didn't get me a more competitive rate that was advertised by a competing bank institution and how my APR was determined. After my loan was closed, they audited my cancelled checks, and called and called and called. Helen Fan intruded upon my home rather than send me correspondence via mail as to why it was so important. Ultimately she somehow gained some competency two days before her audit deadline for the investors of my loan and figured out that she could just contact my bank to achieve the same goal without annoying me further. My advice to you as with the few previous reviews I found is that, if you are dealing with this company right now do not trust or let a single soul waste your time in their tiny smelly, dirty, cramped office space. The moment your loan closes, they will sell it off to reap the short-term gains of your loan which isn't the problem since they all do that. However, it's all business without any customer service and all they're trying to do to is to survive as a company. There is no customer service. It's all a facade so leave their office asap before you get screwed by incompetence. read more

Horrible, dealt with John Huang from the Edison office and he was horrible. Did not get the mortgage done on time, went on vacation without letting us know, got the appraisal completed a week late, did not provide the commitment letter on time. Would never do business with him or his company again read more

Always go with an experienced mortgage consultant, Helen was very professional and responsive. She was always there to answer questions and looked out for her clients to get the best rate. Helen is your first choice. read more

Do not come here, they do not even deserve this 1 star. They will mess up on your paperwork 5 or 6 times before they get it right and ask for documents you've already given them. They have no commonsense at all and will make the stupidest excuses for their mistakes. read more