1. Summit Heating & Air

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Lowell, AR

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Summit Heating & Air

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - Summit Heating & Air

Air duct cleaning

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5 years ago

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Bud Anderson - Bud Anderson Home Services service van

Bud Anderson

(58 reviews)

I have had to call Bud Anderson Many times over the past few years. It never seems to fail that my…read moreolder unit keeps having pesky issues. My last occurance happened on a Sunday evening. My air went out and my house became very hot, very fast. I decided to use Bud anderson site to schedule an appointment for the next day. I recieved a call back within 5 minutes to discuss the issue and set up an appointment. Nathan was my last rep to service my unit, and i was very pleased by his speed and professionalism. He determined the root issues, quoted me the prices, and told me what i saved by being a GOLD member. I gave him the OK to procced, and he got right to fixing my unit. (Nothing worse than a chatty cathy service tech who wants to become your best friend while you are on a lunch break getting a service call done). My air running great, and im chillin' like an eskimo.

Warning to all - Used high pressure sales tactics and bait and switch as well as misrepresented a…read moreloan/financing as 0% APR that had massive hidden fees. Financing company won't let me cancel loan, saying only dealer/bud Anderson can do it. Despite us never settling on a price (or having a change order when work went from expensive service to inexpensive service), and my not having signed, bud Anderson has affirmed to financing company that they won't change the price - and financing company is attempting to enforce it. Additionally, we now have shrapnel throughout the soil in our yard since they recommended the pipe bursting method despite having a line that could only be replaced via a digout. They tried to charge $16,000 for a backyard sewage line digout (which was what they had quoted for the pipe bursting), and then sent a backdated quote the day after for $27,000 and claimed that it was the original quote for a digout. On the phone, another member of their team said they were seeing the cost as $24k on their side which was the price that the financing company showed once adding in all of the hidden fees. We are still trying to negotiate price down, and get the shrapnel cleaned out of our yard (they said their crew cleaned it but attached is from afterward). I will note, the crew sent out to do the work was incredibly nice and honestly getting screwed by their own team all day long - from not having the line marked properly thus digging in the wrong spot, breaking their equipment because they weren't told about our pipe collapsing and disjointing and got the bursting bolt and line trapped in our soil (they were at my house until 9pm still trying to get it out). It's sad to see that this companies leadership is training them on unethical sales practices and then sending their crew out set up for failure.

Summit Heating & Air - hvac - Updated October 2026

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