I would NOT recommend using Palmer HVAC. My former (now fired) home warranty company, American Home Shield, sent them to my house for AC repairs. Palmer determined that my evaporator cool was leaking and it needed to be replaced. After several weeks of working through my former (now fired) home warranty company, they returned to install the coil. Palmer installed the evaporator coil in my air conditioner and within 3 days my unit was no longer functioning and the 8lbs of refrigerants that I paid for ($250!!!) had leaked out almost entirely. Initially I tried to work through my home warranty company which meant Palmer would have to come back and fix the problem. My family, which includes a 15 month old, was left without air conditioning within days of Palmer's last visit and Palmer informed I would have to wait 3 DAYS before they could come back to look at it. I decided to handle on my own and contacted a different service provider who was able to come to our home that night. The new service provider was shocked by Palmer's work and provided the following commentary in their notes:
"Their home warranty company just installed an evaporator coil a few days ago. Found the system almost out of refrigerant and the mechanical fitting on the TXV on the new coil was fingertight.
The mechanical fitting was leaking and it looked as if this was done on purpose."
DONE ON PURPOSE!!! I will be filing complaints with the FCC and the Better Business Bureau against Palmer and American Home Shield. I do not recommend using either of these companies. I'm out of nearly $400 and my family was put in a precarious situation with little to no response from either company other than an "oh well we're sorry for this happened". I've learned my lesson and it won't happen again but think others should know this company is of low integrity and poor character.
My unit is now working and no longer leaking. Note: The alternate service provider consistently receives high ratings across all platforms and is highly regarded in the community as trustworthy. I will be using them going forward for my HVAC needs.
DO NOT USE PALMER HVAC OR AMERICAN HOME SHIELD!!!! read more