Great staff that handles insurance seamlessly. Comprehensive exams are standard. Dr. Christensen…read moreprofessional and personable. Reasonable prices.

I followed him to his office after Shopko closed. Still the best Eye doctor I have found for…read morecontacts. Good service with is office staff. This is one of the most price reasonable in Pocatello.

I started going to Alameda vision 6 to 8 months ago because my old optometrist passed away. I…read morewanted prescription safety glasses for my work and my work only went through Alameda and since my records had been moved there, why not? My first negative was that, even though my old eye exam was less than a year old, Alameda couldn't find the records from my old Dr. Okay, new exam, no big issue. But I did notice that the personalized service I had with my old Dr (Eye Doc Greg) was missing. The desk staff treated me more like an inconvenience and the Doctor (don't remember his name) wasn't interested in listening to me about my eye care needs, basically just get me in and out. Fast forward to now. My wife had set up appointments for both her and my son for February 10th and 24th respectively back in December. She broke her leg at the beginning of January and so, when she received the confirmation text about those appointments she said "no" thinking she'd reschedule later. Today, we received two $25 charges for not showing for those appointments. I never saw those texts but what was the point of saying no if you'd be charged anyway. I'll let her call them, but I'll never go there again. Looks like they just churn through patients with out really caring about them and make their money without mine.

Went to pick up my prescription glasses because I received a notification that they were ready to…read morebe picked up. I get to the optical center to get them and the girl working goes to retrieve them and comes back with just the lenses... no frames and says to me, "oh, did you want the lenses put in the frames?" I had to come back another day to wait for them to do that. I was dumbfounded. I finally get the glasses with the lenses put in the frames about 4 days later... wrong prescription. I just said screw it and have been eyeglass-less for a year. Yeahhhh not coming back and wasting my time lol. People were nice, so that's why there are 3 stars.

Dr Fornoratto is the worst opthamologist. He's pompous, arrogant and talks to you like you're a 2…read moreyear old. There's no conversation about care, no question and answer - he just tells you what to do. And a referral to a specialist. Forget it. The entire practice will stonewall you. I ended up repeating hundreds of dollars of tests because he wouldn't refer me to a competent ophthalmologist who specialized in the condition I have.

From the owner: Under the supervision of Dr. John Fornarotto, M.D., and Dr. Ryan Johnson, O.D. we provide a…read morecomprehensive ophthalmology practice in Pocatello, Idaho. Using state-of-the-art techniques and equipment, Dr. Fornarotto provides a range of services to help you attain the clearest vision possible. In addition to general optometry services (glasses and contact lenses), we provide several types of laser vision correction procedures such as ReSTOR®. We test for corneal and retinal health, perform advanced cataract surgery as well as surgery for glaucoma and diabetes, and treat conditions from dry eyes to macular degeneration. Need lenses and frames for your new prescription? The Pocatello Eye Care Optical Shop has a huge selection of designer frames, sunglasses and quality lenses. Stop by and let Crystal, our experienced optician, focus on providing the perfect glasses for you and your family.

The doctors seemed good, but to get to them you have to go through a series of rude, antagonistic…read moreand sometimes incompetent people.

I had lasik done a few years ago and was very pleased then I recently started seeing spots and poor…read morevision in one eye. I went in for an exam which indicated my vision had indeed changed dramatically. I was told I would be contacted in a month for another follow up appointment to see if my vision was stabalized. They never called me. So called them back to make an appointment. It took them Another two months to get me in. When. I arrived for my appointment. I was notified by that I owed $85.00 And asked why I hadn't paid the bill. I told them that I was unaware I had a bill and that I had not received a bill. They had a wrong address In there system. Although they had a wrong address, they did have my phone number and a relative's phone number for any problems or concerns. Then I as told I was scheduled for lasik preop. I told them I was only suppose to have an exam to see what my vision was and then make a plan from there. I was also told that I needed to pay either $200.00 for the exam today or the full amount for the lasik enhancement surgery of $4000.00. I said " I am not even sure if lasik enhancement is going to be the outcome. Also, I mention that the dr said in the last visit that because they had done my original lasik procedures on both eyes, enhancement procedures are at a lowered rate so I don't know how the accounting lady came up with the $4000.00 amount without consulting with the Dr. I even mentioned that at the last visit before leaving in the checkout process I asked what the charge for that day was as almost all dr visits require insurance or payment at the time of service. They told me no charge. But now they want to charge the $85.00 from the last visit. They said they would credit my account for the miscommunication. But required a minimum payment of $200.00 for today. So I canceled today's appointment as I was not prepared to pay $200.00 right then and walked to my car. Then I realized I better get an updated statement just incase I get a bill or turned over to collection. I walked back into ask for statement of my account. The reception called on the phone to their accounting side again The lady on the phone said she would mail a statement and I politely thanked her and handed the phone back to the receptionlist and told her thank you and the receptionist responded to me by telling me, " I am asking you to leave our premises now." The waiting room was full of people so I did not raise my voice, talk rudely or use profanities but I did state the facts and my concerns of witch I was treated extremely poorly. This is a major change from what I have experienced in the past from this office. I don't know what has changed in their communication procedures but feel they need to review interactions with their clients and adjust .

I don't know what's happened to this location. They used to be so solid. The gals are always super…read morefriendly, but I don't know if it's going to be enough to keep me coming back. I scheduled a routine eye exam 2 months ago. Came in "on time" and over an hour later, I'm still sitting waiting to be seen. I think they might have over scheduled. What bugs me is if I was running 15 minutes late, they'd want me to reschedule. But when they're knowingly running this far behind with their appointments, why not offer your client(s) the same opportunity? I just don't have an hour and a half to dedicate to an eye exam. The exam before this one was awkward too as it was a virtual visit and they hadn't quite worked out all the kinks yet. Just not filling it here anymore. So sad.

Had appointment 7 months ago and they said I'd have contacts within a couple weeks. Never got a…read morecall and 2 months later was told they had some. At 1 month I was out of town and called to see if there is a store that might have them in the town I was in and they said I'd just have to call around and find out. Terrible service. Never got any contacts. And now they say I have to come get another checkup to determine my prescription again before I can get contacts. Then argued with me about their policy and how I should have gotten them even though I didn't. Never ever go here!!