The first time I took my car to Summit (based on the recommendation of a co-worker), all went well. The second time, the lady who works in the office wasn't there and Marc was the one I dealt with. Perhaps he was having a bad day (I try to think the best of people and the first time he was friendly), but he was rude and condescending to me. My car had been making an odd noise when stuck in traffic but not when I had it at the shop so I recorded it on my phone a few days before going back to Summit. I asked Marc if he would listen to it and he laughed at me and said no. I understand it may not have helped with a diagnosis but he could have humored me and spared 5 seconds of his time or could have had someone else listen if he didn't want to. I wasn't asking for much (it wasn't even busy) but got treated like a nuisance even though I was paying to get my car checked. Would not recommend seeking service here unless you can deal with someone else. read more

After using a competitor for the past three years and spending at least a few thousand dollars with them, I was introduced to Summit. I will be staying. My wife had an issue with her Subaru that the place down the street from them said was probably bad spark plugs. Nether-the-less it crippled her car and it was not safe to drive around the Metro ATL counties for her therapy travel work. Of course on top of that, no work--no pay. A very busy Summit told us if we could get it in to them they may be able to look at it later in the afternoon or the next day this being a Monday morning at 8:30 am. The star specialist down the street told us at first maybe the next day but when called back to confirm they said not til the next week. We went with Summit; I just happened to be in ATL from Mississippi for the weekend from my job. Summit not only took us in but called to say they had it repaired and ready by 4:00 pm that same afternoon. The problem was the bad wires. They also checked out the flashing engine light. They put on high quality wires with new plugs and did not over charge us. The price was fair and a lot cheaper then we had had before at the other place comparatively. Also a headlamp bulb we had purchased for installation later was changed out for free. Another note--they have a big sign in the office posting their hourly labor rate. That makes a huge difference; that is good business. A Big Thank You to Miss Jane the service liaison for her dedicated assistance. All we asked for was for them to let us get it in and we would wait our turn. They were extremely busy and they went far and beyond the call. We now have a new mechanic shop. First time customer off the street and given this type of service? That makes a huge difference on customer loyalty. read more

Marc and the gang at Summit are friendly, reasonable and honest. I haven't used a mechanic in many many years. I always leased my cars, so I was a little bit wary of finding one that I could trust. Summit came highly recommended by another quality mechanic that didn't work on the Isuzu brand I now drive. So far I've been there twice, been charged exactly or less than what I thought would be the fee and got the car back quickly. While I was picking up my car the second time, one of the customers there was dropping hers off. I had never met her before but after chit chatting with her and Mark, I gave her a ride back home since Marc couldn't spare a driver at that time of the day. She told me she had been taking her cars there for more than 15 years and that Summit was absolutely the best. Loyalty says it all. Five stars. read more

I went here to have bulbs replaces and an oil change. I was greeted rudely by the owner who also didn't consult with me at all and didn't tell me anything about the cost or how long it would take to fix. He just told me to see Jane and get settled up. She was rude and told me to 'be patient until they told me my car was ready' as if she forgot who was the customer. I waited over an hour for these services and then was charged $75 for what was line itemed as about $30 in parts. Not only was a dissappointed with the customer service, but was not happy about the price. read more

I've gone to Summit for over 10 years for Toyoda and Honda service. They are very trustworthy and will explain exactly what work needs to be done and what work can wait. Summit does not try to upsell you on repairs that are unnecessary like many car repair shops do. I would not take my cars anywhere else. read more

Another great experience with Summit! They didn't sell me more than what I needed and their prices are fair.

I've been going here for at least the past 7 years to have maintenance repairs done on my early 90's Honda. Honest, fast service and as mentioned elsewhere, they tell you what needs to be done immediately and what can wait. The nearby MARTA station is a huge bonus as well. Years ago they were referred to me by a friend, and I think most of their business is word-of-mouth via pleased customers. Like another commenter, I've also had repairs come in cheaper than the original quote. I know nothing about cars, but they don't use that against me - as a girl, I find that pretty rare. I've been ripped off all across the city, but these guys have always done right by me. Can't recommend them highly enough! read more

I have brought both of my Nissan vehicles (91' Maxima, and now '12 Versa) here for all types of servicing/maintenance over the years. I am no mechanic, but semi knowledgable about cars. These guys are honest, and very reasonably priced. I would recommend to any friend with an import to talk the the folks at Summit. They will not disappoint! read more

I love this place!!! We've been taking our cars here for about 6 years and have gotten consistently great service. I don't know anything about cars, so I could be "taken" very easily, but they don't do that. (Or if they do, they do it so well that I haven't caught on.) Once we took a car in for funky brake noises, and they simply tweaked something and charged us nothing. Another time, with an old beater of a car, it took awhile for them to locate the source of the trouble, but they charged us only for fixing the problem, not for the exploration necessary to find the problem. In addition to troubleshooting, they do all our routine maintenance for far less than the dealer would charge. Two thumbs way up here. read more

I was looking for a mechanic to work with me for years to come because I love my old car. I have no problem spending money on it if I believe in my mechanic. I trusted SUMMIT with a tranny rebuild which they contracted on my behalf, and charged me a mark-up. When I had a problem with the work, Mark was dodgey and defensive, inferred that it was my fault. (?) Still hopeful we could work things out, I thought that if they saw me often for simple repairs, we'd find our friendly spot. (I have 1 year warranty on the tranny work), so I soon returned for an oil change for which I made an appointment. They left me waiting HOURS (literally) for that oil change and then charged me the whole $30+ for it. An offer of a courtesy discount, or next one half-price, some gesture-- would have been appreciated. At least Jane apologized. Marc seems fun in a twisted way, very smart, but has an attitude and probably hates to ever be wrong. That's how it was with me anyway. I honestly tried to make this relationship work. Now I need to find someone to do my $1000 brake job... read more

People rave about Summit, so we went to them for a replacement seat belt that our dog had chewed off one of the middle seats of our Toyota Sienna. We are a family of six with only one car, so this was a big deal. Broke our backs to do without a car for a day--walking to and from MARTA and Summit, friends giving kids rides to school, clearing the day of any other appointments, etc etc. At the end of the day that the car was in the shop, Summit casually called to say that they had ordered the wrong belt. No apology, no recognition of how difficult this mistake was. I asked if we could bring the car in another day for a shorter appointment time--however long it would take to install the belt--and was told, no, I had to bring it in again for a whole day. Summit should have bent over backwards to make up for this mistake--certainly should have offered a quick in-and-out appointment time on the follow-up visit, maybe even free labor to install the part I had already paid for and didn't get despite having moved mountains to give them my car for a day to install a seat belt. At the very least, should have gotten an apology. Instead, they were curt and rude. On top of all of this, not at all child-friendly--I don't expect entertainment, but a simple smile would be nice on a hot day with four little ones in tow. In the end, I picked up the belt I paid for, and will be bringing it to a shop in downtown Decatur with infinitely more courteous and efficient service, and just as good on pricing. read more

These guys are crooks! Do not trust them or take any of your cars there!! Been going to Summit for a few years, but I've had it with their crappy, arrogant, don't-give-a-damn attitude and will never go back. This week was the last straw in a string of 3 strikes against them. They essentially got caught with their pants down AGAIN for telling lies and overcharging for unnessary services. 1st instance - took 1st car in for a major service and they quoted us a price to replace the timing belt on our car. Thankfully we knew that our model car doesn't even have a timing belt!! When I called Mark on it his response was very flippant. 2nd instance - with our 2nd car they said the front brakes on it were totally gone that we needed to replace both roters and disc brakes for a cost of $550. We had another mechanic look at it, and he was able to fix it for only $150. Only one of the roters needed to be replaced, and that was borderline. 3rd instance -With another car we took to them they told us we needed to replace the headgasket at a cost of over $1,500. They charged us over $40 to supposedly check it out, and they couldn't have spent more than 5 minutes on it because they obviously didn't run a head gasket test because the water was low when we picked it up to take it to another garage for a second opinion. The other garage, Avondale Independent (404-296-5900), confirmed our suspecions that the head gasket was ok and it just needed a new water hose, which saved us over $1,100!! Mark and Jane just assume everyone is an idiot when it comes to cars, and their flippant attitutues suck - unless you're a new customer. Save your money and time and go somewhere else. I highly recommend Avondale Independent. It's a family-run business and they were quick, thorough and most importantly HONEST!! read more

hate to write this review, cuz no fault of management at all...the mechanics themselves are to blame...scratched up my car nice n deep..I baby my car so I know every mark...then they bent my novelty license plates on the front bumper pushing the car into the shop and left it bent for me to pick up, and oh yea, car full of grease...The manager got my car the same day service which was great, but don't let your baby into the hands of these mechanics!...send them a hoopty for mechanical failures only, because this place does not offer total car care. told management bout it, and they said the tow guy may had something to do with it..nada, I gave the car a once over after unloading the car...and once again before leaving the shop...like I said, I baby my car...these guys think you'll be happy if your engine is back in order, forget the paint n, interior, or the hospitality paper grease mat so common in other shops... read more