Here's a story: Colleen gets new glasses in December and loves them! Then she gets a puppy. The…read morepuppy also loves glasses too, in a different way. Since February, I've gone through THREE pairs of glasses thanks to my little guy. Thankfully, I opted for the Eyewear protection plan, where for 1 year, they will replace your damaged glasses, no questions asked. Of course, I did feel a twinge of embarrassment that last time. I've now got a good pair of Oakley glasses that seem a bit sturdier than my previous (favorite) frames. I take one star away because they always seem understaffed. The last time I exchanged my glasses, I waited for a hour before an optician was available. When I went back to pick them up, it took another 40 minutes. Also, if you're on a budget, there are decent frames available. Don't let the cases of Burberry, Tiffany, and Raybans steer you away. The staff will help you based on your budget... when they aren't swamped with other guests.

The young lady at the front desk was quite rude, and her customer service really needs to improve…read more First impressions are lasting impressions. It's important how you talk to your customers, because customers keep the business open. Perhaps, she should learn this concept. The doctor was pleasant, and the young lady that did the initial testing was pleasant.

This place rocks! The staff is so friendly, you can feel the positive energy the minute you walk in…read morethe door. Dr. Lindsey is extremely knowledgeable and so bubbly. We were in and out within an hour, including the exam and jabbering about nothing and everything. Great place to get your eyes examined. Everyone was professional and made us feel as if we were family. Found my go to optometrist

Found this place through Tricare Insurance. The reviews online were better than Yelp so I decided…read moreto give it a try. The fit my daughter in right away. Nice clean office and super friendly staff. Dr Slemp was super personable and great with my daughter. All of the staff was professional and went out of there way to get to know us personally. I highly recommend Dr Slemp and this location.

I love the doctor and the workers. The prices are astronomical with insurance and it's ridiculous…read morehow much we are paying out of pocket. An employee ran a test that was 35.00 extra and forgot to tell me. thankfully she was honest and I was not charged. I love them but there prices are too much.

I went to the Eye Doctor for a simple exam and I was shocked by the caviler attitude of a staff…read moremember. My co-pay was $10 but I was asked if I wanted Retinal Pics in which I was asked and NEVER told that was an additional charge. They are no different from the oil change business that try to up sale their products to you. Avoid this business a all cost.

Bartlett location hwy 64 wolfchase area. This place is a…read morescam, save your money, go somewhere else or they'll hold your prescription hostage for more money! Despite having paid in full for my eyeglasses and contacts exam, after a trial pair of contacts that did not work. They are impossible to reach to get a follow-up. After a month I made a regular eye exam just to get in to see them. They tell me it's been "3 months" you will need to pay for another exam; out of pocket of course since insurance only covers one visit a year, to get my contacts which I already paid for. The staff demonstrated a blatant lack of competence, failing to honor the basic aspects of customer service. Repeated attempts to contact the office via phone have been met with silence, as my calls and messages remain unanswered. This unresponsiveness only exacerbates the fact that I didn't have what I paid for. I found it particularly egregious that their team attempted to strong-arm me into paying for an additional eye exam to receive the product I have already paid for. This tactic is not only unethical but also deeply unprofessional, suggesting a disregard for your customers' time, money, and overall satisfaction. As a consumer, I expect transparency, prompt communication, and ethical business practices. Unfortunately, my experience with this company has been the opposite. Not surprising since their BBB complaint is at 33%, I just added another. Save yourself, go to Costco, Target, or a real eye doctor don't waste your time here. Unless you're willing to bank roll $800 plus for a pair of glasses and no contacts.

Horrible customer service. No call or text to say glasses were ready. When I showed up to pick…read morethem up they practically threw them at me with no follow up. 31 days from date order placed to pick up.

This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

Mariah at the 2075 N Germantown Pkwy location has been a dream to work with. She knows who we are…read moreand what we want every time we walk in the store. She always asks how my other half is when I walk in alone. I've had at least 5 pair of glasses made here recently, as well as received an exam or two. We've had transitions, bifocals, regular sunglasses, and regular eyeglasses made here. All of them great quality and Rx. We will continue to come here, thanks to Mariah.

Couldn't have been happier with the service I received. Mariah was so nice and helpful! I will def…read moreBe back.

Kudos to the entire Visioworks Team at Wolfcreek for EXCELLENT Customer Service! Special thanks to…read morePamela (General Manager) and Josephine (Retail Supervisor) who went over and above to assist me.

I've always had a decent experience with they're frames, however they falsely advertised that…read morewalking are welcome, but it is doctor dependent. Wasted a trip due to false advertising.

Though this place is small private clinic, the service is just as good as the bigger chain eye…read moredoctors (perhaps even better). Not that I've ever hated eye doctors, but the ones I had in Oklahoma were never the most friendly people. The second I walked into Memphis Optical, I knew I had an eye doctor for the rest of my college life. The staff were all really friendly, and the doctor had a good working knowledge of everything, and even told me some things that other eye doctors had neglected to mention in the past. The only thing I'm a little uncertain about it the price. The service was great, but after I got my new glasses and some contacts, it did seem a little over what I was used to paying. No biggy, though. I'd rather pay a little more and have my eyes looked after, than pay less and risk getting someone who doesn't know as much.

From the owner: eye glasses for all including petite people- strong Rx- great prices- contacts- bring in your Rx…read more-over 2000 frames in stock-frame less glasses

From my first call to ask about pricing, to walk-in to make an appointment, to my appointment…read moretoday, I have never had a better experience with any optometrist's office. The staff is incredibly professional and kind. Everyone I encountered went above & beyond to take the best care of me in their office. The office is impeccably clean & beautifully decorated. It's a really nice place to be. It is well organized & I didn't wait (or want) for anything during the appointment. I could not recommend them more. This is the very best in vision care.

Broke my glasses last night and went in this morning first thing to order a new pair. Tess was so…read morefriendly and suggested that I try a frame that was in stock. The lens fit perfectly! Done deal!!! Have been with Optometry Group for many years and will continue to recommend them for quality service!

My fiancé forgot his sunglasses at home and the staff couldn't have been more helpful in finding a…read morenew pair. They took so much time with him and were so kind and helpful. They even cleaned and gave my sunglasses a "tune up."

Great doctor and staff. Great options for frames as well. This is definitely worth switching from…read moremy previous optometrist.