With the original owning family? 5-star all the way.
May 27th, 2026? Not.
Ordered two cones. As soon as they were below the rim of the cup, there was plain white ice shavings - no flavoring for the other 50% or so of the cone!
I went back up and said something to an employee about this.
I mentioned how the previous owners (as far as I recall and observed) layered the flavoring so that it was throughout. The employee said they put it on top and sometimes it doesn't go all the way down. She didn't seem to care about the (implied) suggestion to layer the cones. It was more like "this is how we do it". Well, if that's how you do it and you're not interested in improving your product for your customers to at least bring it back to the standards that existed before you owned this business, then I won't be back. Waste of money at that point.
The lady did offer to add more flavor. We shouldn't have to go back up and ask for two cones to get flavor for 50% of the cones. Having worked in the food industry, I also question if it would be legal with the health department to take customer-touched food back to the work area.
We threw out half our cones. If I wanted unflavored ice, I would have simply made chipped ice using the fridge at my house.
I hope you'll take the suggestion (yes, this is a suggestion to layer the flavoring throughout) to improve the product for your customer. read more