I very seldom post negative reviews but sometimes they are just really warranted…read more I must confess the experience I had at Jewel in the Sea in the summer of '24 soured me on this store. In fact, so bad was my experience it still bothers us more than a year later and I opted to Yelp about it. Prior to '24 I've bought sterling Nantucket basket bracelets for all my daughters and bride, without any incident at this store. Summer of '24: Milling about Town, we went into the Jewel in the Sea. Working the store counter was a young African American woman who was pre-occupied with her laptop. There was no one else in the store, just my bride and me. Walking through the store, I spy a knock-off, Swatch-esque, wristwatch. I collect wristwatches, so I asked her how much this one was. She proceeded to bark at me that she was busy and told me to wait. So much for that gracious Nantucket customer service; the poor little princess from Manhattan College. Now, I never talk down to people like she did to me, and there was really no reason for her to do so; it was a gesture of power and control. After waiting about eight minutes, I picked up the watch to read the price tag. She then started to yell at me, implying that I was trying to steal it. Please note, the wristwatch was not locked up or under glass. Maybe this store is great, maybe their merchandise is nice, and the prices are reasonable. However, the help they employed in '24, at least the day we visited, was downright exceptionally rude. I was even more surprised to read that Nantucket Today rated this store as 'the best' on the island! IMHO, Nantucket Today's judgement is lacking. Plenty of other jewelry stores on the island and in Town.

scammers they took…read morethe money and never delivered. they said they were going to make the bracelet custom fit and lied about it being worked on, but finally after checking in over the span of 2-3 months, they admitted that the order was never in production to begin with. the owner was condescending on the phone call and tried to justify unethical business practices and throw the whole issue under the rug

After reading the older reviews about how "broken" glasses were repaired, I dashed over (and was…read morethere when the shop opened at 9am) hopeful mine could be repaired. I read two reviews about how Rhonda worked miracles with glasses that were stepped, sat on, etc. I guess that the (mature) person who was there was NOT Rhonda? I told her I misjudged and fell down the stairs. She simply told me she couldn't repair my sunglasses because the arm separated from the small metal portion of the main part with the lenses. I then asked her if she could adjust my prescription glasses but she looked at it and told me she couldn't adjust it. She said it would have to be heated to bend one arm and there's no way to do that. Perhaps she wasn't trained to do that but she could've said something and asked me to come back when someone could give it a shot. No, she pushed my glasses under the partition, said it can't be done, and went back to her desk. I don't know but this was a strange interaction with this older woman. I tried to make conversation with her and most of the time she looked down and barely even answered. She was aloof - pretty much gave me the cold shoulder. I will not be going back to this store (despite their wide selection of frames and shades) and will forewarn family and friends and tell them about my experience. People who work at stores where there is direct contact with customers should probably not face the public but be in an office with the door closed.

Rhonda was so helpful! She saved my sunglasses after being…read moresat on and bent. Not only was she able to quickly and expertly return them to their original shape, she also had a great selection of sunglasses and eyeglasses! Will certainly be returning!

Very weird owner. Wanted to buy a watch. He didn't want to sell it at that moment, he wanted to…read moresend it to me, but would never complete the sale. It was so weird. I reached out to him multiple times. Had to be the weirdest interaction ever.

For a decade I've been collecting Rolex watches, and while I've never personally bought one here…read more.. yet... I'm certain I will. When on the island, my bride and I, during 'the season' always stop in; seasonal store. Very friendly staff, and a wonderful and exceptionally knowledgeable owner, Edward, who jets between the island and Miami. He hustles, works hard, and has the time to talk with you. Prices there are very good. Lots of Submariners and GMTs, and many other high end watches too (e.g., Patek Philippe, etc.), but Rollies are my passion. Cash or credit. I highly recommend a visit when in island! Nice clothing selection too!

Very helpful when you're on the island they have things you need that you forgot to bring, and they…read moredon't try to gouge you out with the prices

I love how the businesses in Nantucket play with their own name/nickname…read more ACK is the airport code for Nantucket and ACKcetera is a drug store/general store that have stuff you may have failed to pack in your rush to get to this beautiful island. People are friendly and helpful. Free parking on the lot in front. Conveniently located across the street from the Stop N Shop.

The bags here are beautiful and we went into town just to go into this store with the intention of…read morepurchasing something. The owner of the store was rude to us and insulted the handbag we had - explaining that we wouldn't be willing to pay 1600 for his beautiful handmade bag because of the bag we had weren't fancy enough. Never been insulted by a salesperson like that before !

A must have hand bag for Spring, Summer or Fall ... day to evening wear. A perfect unexpected gift…read more I love it!

We had a small job--broken glass on a framed print--band Kathy handled it with professionalism…read more Fast, friendly service and a good value.

Husband took phone in with a faulty screen. They dealt with it quickly and it righted itself…read more Helpful.

Stay away - Walked in to get my iPhone screen fixed, they told me it would be ready in 2 hours,…read morewhen I went to pick it up the phone would not start anymore. Everything was working before and the crack was minimal. I Lost all of my photos and videos of my newborn. I would never step a foot again in this store and would recommend you to STAY AWAY from this place if you don't want to get screwed.

Horrible experience. Purchased appliances specifically because of their warranty and service on…read moreNantucket. Last summer, we experienced a problem with our refrigerator - it is 10 months and the issue has still not been resolved. It took weeks to get a service appointment, the technician failed to fix the problem, months again to get a follow up appointment, then the technicians don't show up and appointments were missed, emails are not answered, requests for management follow up are ignored. The absolute worst service I've ever experienced. Commencing legal action.

Although quite expensive the service technician we had really knew his business. Kudos also for the…read moredispatcher staying in touch. Expect it to take time to get an appointment date.