First if we didn't have to rate this they would have a -0! We hired Summer's Pool Service to fix our pool due from draining and sign on a monthly cleaning contract to maintain the pool because they did a great job. The cleaning technician Steven was awesome he patched 3 holes in the liner and no more draining for a few weeks. We received new technician when Steven left the company and he the first Friday he cleaned it, it started draining again. We filled it up a couple of times then decided let it drain to see where it stopped. We noticed a patch that they used to on one of the holes was lifted and and I took a picture and sent it to the owner Gloria Hughes on Dec 6, 2019. I started to notice that I only saw the new cleaning guy one time in November, I work from home the days the came to clean and my shades were open. On this one occasion he informed Gloria my Polaris was broken and proceeded per her instructions to replace the bag which was $60 even though it was broken and provided us with a used piece to repair it. The technician did not know how to install the piece so left the piece and machine on the pool deck which I discovered when due to my dogs chewing up the cords. ( sounds like he is in the wrong career field if he doesn't know how to fix it). From mid November until mid December I did not see him come. I have cameras in my back yard and it picks everything up and never alerted me that he was back there. I called Gloria and told her not to send him for the Dec 13th cleaning I wanted to speaking to her about some concerns I had, once I explained to her the lack of attendance she basically called my a liar and said she has never had complaints of him, she could see Steven doing it but not him (even thought he was a new employee). She said she would come look at the pool. No response from Dec 14ish- Dec 20 when I woke up to a text discontinuing our service and said we need to pay $400 to have divers come out to find the cause of the leak. On top of that sent a final bill for over $200 when it's only $150 a month and there was almost 2 months of no service. DO NOT UAE THIS COMPANY!! The give hard working contractors a bad rap! read more