Very poor customer service. Left messages and emails, but they were ignored. We had some questions about the service and I had to talk with a manager because the representative "working" with me wouldn't call back. I was told that he was too busy. That same representative, instead of using a Bluetooth speaker that the manager promised, played the only song my father had requested at his service, over his phone close to the speaker's microphone. His phone cut out twice during that one song. What a way to treat a grieving family. The attendees were appalled. And we're nice people, easy to get along with. I will never recommend this place to anyone. It took nearly a month from my father's passing until the service. read more