This review will be based on not only my experience but my sister's as well. It will be long, so grab a snack guys!
To start off, like many, my sister and I came here after purchasing a groupon. However it was the second groupon my sister had purchased for this place. Based on groupon policies and also Sumi's policy of only honoring a groupon once, my sister called the place to book two appointments: one for me and one for her. At that time, she imformed whoever picked up that she did purchase another groupon and asked if they'd allow it one more time. The lady said yes. (We will come back to this point shortly).
Upon arriving, the owner was very welcoming. You are given a waiver to fill out while choosing which style of eyelash you want, etc. As I was filling the form, my sister tells the owner that she's been here before and that she spoke to someone on the phone who said it would be okay to come one more time with a groupon. This owner, at first was very understanding. She explained that she usually doesn't honor it more than once but she'll do it this one time for my sister. Very kind of her, yes, until she turns around to a lady on a laptop and tells her that my sister was here very recently (3 months) and to check the database for her name. Again, that's fine but my sister told her she came more than 6 months ago. However, this lady insisted that my sister came exactly 3 months ago. Anyways, they couldn't find her name going 3 months back, so what does that tell you...
At this point, a technician came by, ready to do my lashes so I had to leave the front desk. It did not stop there though. As I got my eyelashes done I could hear the owner and my sister going at it (I guess the owner was refusing service to my sister). She proceeded to bring me into it and told the same lady to check if I'd been here too... because apparently she remembers me coming in with my sister but this was my first time here...
The most interesting part of this story? The owner denied that none of her staff would ever tell someone who bought a second groupon that they could come in again for the same price. Yet what was the lady behind her doing? Booking an appointment on the phone for someone who had also bought a second groupon. My sister pointed that out and the owner whispered to her that the other lady was new.. Yet she didn't stop her from booking the appointment... what this establishment is doing is telling people they can come in with their groupon (if you buy it more than one) and then denying them once they show up.
The actual lashes came out very nice. My groupon was for the 110 lashes and although it didn't look like the full set, I was very satisfied with them. The technician told me not to wet them, use oil based products around them for 24 hours. I did exactly that and actually continued to do so for about 10 days after that. I gently cleaned my eyes and lashes with a towellete and it was fine. However the one day I got water on my eyes while taking a shower, my eyes were burning! I wish I had taken a picture to show it, but my eyes had never been that red. And for every time after that, anytime I got water anywhere near my eye, it would sting. I'm sorry but I can't return to a place that causes that much inflammation around such a sensitive part of my face and I highly recommend anyone trying to come here to consider that.
Based on the actual results of the lashes I would have given this place 3 stars even with how the owner was running her business but wanting to protect my eyes from whatever product they are using, I will not be returning. I have gotten my lashes done before at other places and my eyes have never burned weeks after getting them done. There are plenty of other options on groupon, Skip this if you can! read more